Bank Birmingham

Review summary

1. A

   Amy

   Newcastle

   5 reviews

   4.0

   5 reviews

   Dined on December 13, 2024

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   The wine choice, food and service were all amazing. It’s Christmas so the area around the bar was incredibly busy but where we ate was much calmer and comfortable. Really festive. Toilets need a bit of investment and the price can seem slightly high but we really enjoyed it and would return and recommend.
   

   Bank BirminghamResponded 5 days ago

   Thank you so much for your lovely feedback! We’re delighted to hear that you enjoyed the wine, food, and service, and that the festive atmosphere added to your experience. We appreciate your constructive comments about the toilets, and we’re always looking for ways to improve. We hope to welcome you back soon and are grateful for your recommendation! Best wishes, Angelika
   

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2. p

   philip

   VIP

   London

   13 reviews

   5.0

   13 reviews

   Dined on December 7, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Once moved from windy door all was great Food wonderful staff great Will be back when next in Birmingham
   

   Bank BirminghamResponded on December 8, 2024

   Thank you for your kind review! We’re glad to hear everything was great once you moved from the windy door. We look forward to welcoming you back next time you’re in Birmingham! Warm regards, Angelika
   

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3. D

   Debbie

   London

   2 reviews

   5.0

   2 reviews

   Dined on December 7, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   There were 4 in our party. Had cocktails to kick the meal off - excellent. We each had a different starter. All were fabulous. Main courses again were wonderful. I had seabass tikka ❤️ Wonderful service and table overlooking the water. Wonderful experience.
   

   Bank BirminghamResponded on December 9, 2024

   Thank you so much for your kind words and fantastic review! We're thrilled to hear that you enjoyed your cocktails, starters, and the seabass tikka—it’s one of our favorites too! It’s wonderful to know that our service and the view added to your experience. We hope to welcome you back soon for another memorable meal by the water. Best wishes, Angelika
   

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4. A

   Alison

   London

   2 reviews

   3.0

   2 reviews

   Dined on December 7, 2024

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   Staff rude when trying to check in for table. Other than that distinctly average.
   

   Bank BirminghamResponded on December 9, 2024

   Thank you for your feedback. We're sorry to hear about your experience at check-in and that your visit fell short of expectations. Providing warm and welcoming service is important to us, and we will address this with our team to ensure it doesn’t happen again. We appreciate your comments and hope to have the opportunity to give you a much better experience in the future. Kindest Regards, Angelika
   

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5. R

   Raveena

   Birmingham

   1 review

   1.0

   1 review

   Dined on December 6, 2024

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 5

   Not impressed. Another fancy restaurant with shocking service. We ordered steak which took 1.5 hours to cook and be served - only to find it was BURNT. When we complained about the burnt steaks we were told this is how steak normally is? We asked for replacements which took another 1 hour before coming out … and these were fine! Overall we spent 3 hours here as the service was awfully slow - not impressed and will not be revisiting again.
   

   Bank BirminghamResponded on December 8, 2024

   Thank you for your feedback. We’re truly sorry your experience didn’t meet expectations. The delay in service and issues with the steak are unacceptable, and we apologize for the frustration this caused. We’ve addressed this with our team to prevent similar issues in the future. While we understand your disappointment, Your experience matters, and we’d love to restore your confidence in us. Warm regards, Angelika
   

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6. M

   Mark

   Bath

   1 review

   1.0

   1 review

   Dined on December 6, 2024

   1. Overall 1
   2. Food 1
   3. Service 3
   4. Ambience 2

   I admit it was a busy friday night but we got there early had to wait ages for drinks then after hour and a half waiting for food we got up and left Staff we very apologetic and helpful it was as out of there control. Poor management so would never go back Also far too loud to have any kind of conversation
   

   Bank BirminghamResponded on December 7, 2024

   Thank you for your feedback Mark, and we apologize for the long wait on such a busy night. We understand how frustrating it must have been, and we're sorry you felt the need to leave. It's great to hear our staff was apologetic and helpful, though we acknowledge there were issues with the service and atmosphere. We'll work on improving both the management and noise levels to ensure a better experience. We value your comments and hope you'll consider giving us another chance in the future. Thank you again for sharing your experience. Kind regards Angelika
   

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7. M

   Martin

   Birmingham

   1 review

   1.0

   1 review

   Dined on December 5, 2024

   1. Overall 1
   2. Food 4
   3. Service 1
   4. Ambience 3

   I have been to the Bank several times before and a couple more recently. Unfortunately I took customers to the restaurant last night and the service and response from the staff was very poor. The time to order food and then receive food was unacceptable and it really did ruin what should have been a very enjoyable evening.
   

   Bank BirminghamResponded on December 7, 2024

   Thank you for your feedback, and we’re sorry to hear about your recent experience. We understand how important it is to provide excellent service, especially when hosting customers, and we apologize that we fell short during your visit. The delay in both ordering and receiving your food is not up to our usual standards, and we’re taking your comments seriously to improve the overall experience. We hope you’ll consider giving us another chance to deliver the quality service you’ve enjoyed in the past. Thank you again for sharing your thoughts. Kind Regards, Angelika
   

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8. L

   Liz

   Birmingham

   1 review

   1.0

   1 review

   Dined on November 30, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Had a booking for 8.45 at 9.15 still not seated despite several requests. Seemed a bit of a shambles . Too many bookings! As we were unlikely to get to eat until 10pm spoke to manager and got our deposit back . And left to eat elsewhere. Very disappointed as had travel to Birmingham to meet friends
   

   Bank BirminghamResponded on December 3, 2024

   Thank you for sharing your feedback.I sincerely apologize for the delay in seating you and the inconvenience it caused. While we strive to accommodate all reservations promptly, it’s clear we fell short on this occasion. We are reviewing our booking and seating processes to ensure we manage peak times more effectively and prevent situations like this from happening again. We deeply regret that we couldn’t provide the experience you had hoped for and would appreciate the chance to welcome you back in the future to show you the level of service we aim to deliver. Please don’t hesitate to contact us directly if you'd like to discuss this further. Kind regards, Team BANK
   

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9. A

   Amrik

   Birmingham

   1 review

   5.0

   1 review

   Dined on November 29, 2024

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 4

   Excellent food! Great service! Brillant night out!
   

   Bank BirminghamResponded on December 3, 2024

   Thank you for your fantastic feedback! We’re thrilled to hear you had an excellent night with us! Your kind words mean so much to the team, and we hope to welcome you back again soon for another brilliant evening! Best regards, Angelika
   

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10. L

    Luca

    Manchester

    1 review

    2.0

    1 review

    Dined on November 16, 2024

    1. Overall 2
    2. Food 3
    3. Service 1
    4. Ambience 3

    Unfortunately the service was a major let down, food was okay although it did take over an hour from ordering for it to arrive and when it did it wasn’t that warm. We ordered another round of drinks while waiting for the food, waited half an hour and had to remind the waitress about the drinks…. Food came ordered more drinks and once again the waitress completely forgot about them. When we mentioned it she didn’t even apologise just gave us a dirty look went and got them and threw them down on the table. Not the sort of service you’d expect from a place like this. Overall nice place but won’t be back, maybe we just got a crap waitress on a very busy night.
    

    Bank BirminghamResponded on November 19, 2024

    Thank you for taking the time to share your feedback. We’re truly sorry to hear about your disappointing experience with both the service and food. This is certainly not the standard we strive for, and we sincerely apologize for the delays, lack of communication, and the way the situation was handled by our team. We understand how frustrating it must have been to wait for your food and drinks, and we are particularly concerned about the attitude you received from our waitress.This is not acceptable, and we will be addressing this matter with our team to ensure it does not happen again. If you would like to discuss your experience further, please don’t hesitate to contact us directly.We appreciate your feedback and will use it to improve our service moving forward. Warm regards, Angelika
    

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