Bar 31, Shangri-La The Shard, London

Review summary

1. T

   Tumpale

   Kent1 review

   5.0

   Dined on January 25, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Just what I was looking for today. I was happy there, I booked dinner in Ting
   

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2. T

   Tony

   Hertfordshire14 reviews

   4.0

   Dined on January 24, 2025

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 5

   Only disappointed because I thought I was booking on the 31st floor. It's misleading
   

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3. J

   Jo

   West Sussex2 reviews

   1.0

   Dined on December 28, 2024

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 1

   Lacking atmosphere, service was curt and cold, refused to serve a cup of tea at 6.30pm, didn’t try the food but what I could see was not appealing, overpriced. Not recommended!
   

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4. S

   Sam

   Spain3 reviews

   1.0

   Dined on November 28, 2024

   1. Overall 1
   2. Food 1
   3. Service 3
   4. Ambience 1

   Bar 31 is a terribly deceptive name for a ground floor bar at the shard! Like many others I arrived to a bar disappointingly lacking in altitude. On the plus side you get to watch other customers Aruni g looking dismayed at their booking errors…
   

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5. c

   cinzia

   London1 review

   1.0

   Dined on November 23, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Unfortunately my experience has not been great. Due to bad weather and trains I had to delay my reservation by 20 mins. The lady at the phone had been very unprofessional and rude, which I don’t expect from a bar in a such elegant and popular place like the Shard. However our half Italian waiter was very nice. He saved my experience. I wouldn’t go back, kindness and respect has to be above all.
   

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6. K

   Kim

   London2 reviews

   5.0

   Dined on November 22, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I’m a fan of cider so that’s my usual drink which is still incredibly good! Also I super like their buns! But what I usually come back here for is the ambience and excellent customer service of the staff Leonardo and Bibi! Love them! Their amazing!
   

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7. K

   Kim

   London2 reviews

   5.0

   Dined on September 21, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I had the Asian buns and my favourite was the kimchi. Their drinks are also fab!
   

   Bar 31, Shangri-La The Shard, LondonResponded on October 18, 2024

   Dear Kim, Thank you for sharing your review! We're delighted to hear that you enjoyed the Asian buns, especially the kimchi, and that the drinks hit the mark too! We hope to welcome you back to Bar 31 soon for another great experience. Best regards, Julien Casanova Assistant Director of Food and Beverage
   

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8. MH

   MichaelH

   Worcestershire4 reviews

   1.0

   Dined on July 27, 2024

   1. Overall 1
   2. Food 1
   3. Service 3
   4. Ambience 1

   Don't bother, ground floor, expensive and snacks only. Worst booking I've ever made on this app. Just avoid. There are far, far better places around the Shard - go there, save yourself disappointment.
   

   Bar 31, Shangri-La The Shard, LondonResponded on July 28, 2024

   Dear Michael, Thank you for sharing your feedback about your recent visit to Bar 31. I'm sorry to hear that your experience did not meet your expectations. Your comments are important to us as they help us improve our services. We strive to provide a delightful experience for all our guests and regret that we fell short during your visit. If you have any specific suggestions on how we could improve, please feel free to share them. Thank you once again for your feedback, and we hope to have the opportunity to serve you better in the future. Best regards, Julien Casanova Assistant Director of Food and Beverage
   

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9. OT

   OpenTable Diner

   London1 review

   2.0

   Dined on July 26, 2024

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 3

   El lugar es lindo, pero las posibilidades en el menú para comer son muy pocas. El servicio me pareció malo, casi no había gente en el bar y parecía que nos atendían como favor. La verdad no vale la pena. Además esta situado abajo de unas escaleras, sin vista a ningún lado.
   

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10. OT

    OpenTable Diner

    London1 review

    5.0

    Dined on June 29, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Everything was amazing. We’re really thankful for this experience.
    

    Bar 31, Shangri-La The Shard, LondonResponded on June 30, 2024

    Dear Valued Guest, Thank you so much for your wonderful feedback about Bar 31! We are thrilled to hear that you had an amazing experience with us. Your appreciation means a lot to us, and we are delighted that everything met your expectations. We hope to have the pleasure of welcoming you back for another memorable visit soon. Best regards, Julien Casanova Assistant Director of Food and Beverage
    

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