Bar Louie - St Charles

Review summary

1. M

   Marsha

   Chicago

   10 reviews

   5.0

   10 reviews

   Dined on February 23, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Bar Louie - St. Charles was perfect. We were able to make a quick reservation, was seated promptly upon arrival, given great martini suggestions, food came out accurate and hot. Ambience was moderate for a Saturday night and Morgan, our waitress was attentive and great. I recommend this place for a date, girls outing or family dinner night.
   

   Bar Louie - St CharlesResponded on February 25, 2025

   Thanks for the feedback, Marsha! We're thrilled to hear that you enjoyed your experience! We always strive to provide prompt service, delicious martinis, and hot food. It's great to know that our attentive service and ambience met your expectations. We're glad you recommend us for a date night, girls' outings, or family dinners. We look forward to welcoming you and your guests back soon!
   

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2. B

   Becky

   St. Louis

   5 reviews

   5.0

   5 reviews

   Dined on February 23, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our waiter was super great! Food excellent! Loved it.
   

   Bar Louie - St CharlesResponded on February 23, 2025

   Becky - Thank you for this review! We're thrilled to hear that you had a great experience. We truly appreciate your support and look forward to welcoming you back soon!
   

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3. OT

   OpenTable Diner

   San Francisco

   1 review

   3.0

   1 review

   Dined on February 22, 2025

   1. Overall 3
   2. Food 4
   3. Service 1
   4. Ambience 5

   The place is cool, the vibe is great. It was packed. But they had few waiters. Therefore, the waiters took 30 minutes to check on us how things are. I wanted to order more drinks but it took too long for her to show up and check if we need anything else.
   

   Bar Louie - St CharlesResponded 5 days ago

   Thank you for your feedback! We're glad you enjoyed the atmosphere and vibe, but we’re sorry to hear that the service didn’t meet expectations. We truly appreciate your patience and will share your comments with our team to improve. We’d love the opportunity to provide you with a smoother experience on your next visit!
   

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4. R

   Ryan

   Chicago

   3 reviews

   1.0

   3 reviews

   Dined on February 16, 2025

   1. Overall 1
   2. Food 2
   3. Service 2
   4. Ambience 1

   The hostess claimed that they don’t take reservations and had no idea how we booked on OpenTable.
   

   Bar Louie - St CharlesResponded on February 20, 2025

   Thanks for the feedback, Ryan. We're sorry to hear about your experience and we apologize for any confusion. We hope you'll give us another chance to serve you better. I have sent an email to you which will allow me to look into your visit further and make this right. Sincerely, Lori / Bar Louie Guest Relations.
   

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5. T

   Terrye

   St. Louis

   2 reviews

   5.0

   2 reviews

   Dined on February 15, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great place to dine and have a good time. Also very nice people.
   

   Bar Louie - St CharlesResponded on February 15, 2025

   Terrye - Thank you so much for your kind words! We’re thrilled to hear you had a great time and enjoyed the atmosphere. Our team takes pride in providing a welcoming environment, and we’re so glad you felt that. We look forward to having you back soon!
   

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6. L

   Lora

   VIP

   St. Louis

   4 reviews

   5.0

   4 reviews

   Dined on February 9, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great place! Great food! Service was very good as well!
   

   Bar Louie - St CharlesResponded on February 12, 2025

   Lora! Wonderful! Thank you for sharing! :)
   

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7. C

   Cylee

   St. Louis

   1 review

   1.0

   1 review

   Dined on February 9, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   I had reservations and when I arrived tables were not ready so party had to sit separately. The food was horrible and most of it was burnt or cold and this has never happened to us before who burns chicken. The waitress was all over the place and dropped ketchup all over the floor and left it one of my guest slipped in it . The other staff was all over the place as well the the manager watched the waitress struggle and never stepped in to help her it was a horrible experience I was disappointed for the amount of money we spent not sure if you have a new cook.
   

   Bar Louie - St CharlesResponded on February 12, 2025

   Cylee - Thank you for taking the time to share your experience with us. We sincerely apologize that your visit did not meet expectations. It is disappointing to hear about the issues with your seating, food quality, and service. This is certainly not the standard we strive for, and we regret that we let you down. Your feedback is extremely valuable, and we take it seriously. We will be addressing these concerns with our team, including kitchen staff and management, to ensure that such incidents do not happen again. If you’re open to it, please reach out to me at Guest Relations so I may make this right for you. I will send you my email address in my next response. We truly appreciate your patronage and hope to have the chance to provide you with a much-improved experience in the future.
   

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8. T

   Tashina

   Lake of the Ozarks

   1 review

   5.0

   1 review

   Dined on January 1, 2025

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 3

   Went for the Louie last call! The special was at great value for all we got. Our waiter was amazing! Enjoyed having the DJ there who was open to song requests. Wished the event was a little more lively but had fun nevertheless.
   

   Bar Louie - St CharlesResponded on January 21, 2025

   Tashina - Thank you for your feedback. We're happy to know that you've had a great experience with us and look forward to your next visit! 😊
   

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9. E

   Ethan

   St. Louis

   2 reviews

   4.0

   2 reviews

   Dined on January 1, 2025

   1. Overall 4
   2. Food 3
   3. Service 2
   4. Ambience 5

   Service was pretty bad. Got there at 7. Didn't get our food for a while. Was after 10 by the time we got our last food item even though we ordered by 730. Food was alright.
   

   Bar Louie - St CharlesResponded on January 21, 2025

   Ethan - We sincerely regret that your experience was less than perfect. We care deeply about our guests and want to provide the most comfortable experience possible. We hope you give us another chance soon, so we can share a more positive experience.
   

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10. R

    Rom

    St. Louis

    3 reviews

    4.0

    3 reviews

    Dined on January 1, 2025

    1. Overall 4
    2. Food 5
    3. Service 3
    4. Ambience 4

    Great food. Main course came out before the salads. Server was okay but had to flag him down a couple of times.
    

    Bar Louie - St CharlesResponded on January 21, 2025

    Rom - We sincerely regret that your experience was less than perfect. We care deeply about our guests and want to provide the most comfortable experience possible. We hope you give us another chance soon, so we can share a more positive experience.
    

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