Bargello

Review summary

1. R

   Robert

   Charleston

   1 review

   4.0

   1 review

   Dined 4 days ago

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 5

   Bargello served delicious food but we were disappointed in the service. We waited about 10 minutes before someone took our drink order and then waited an additional 10 minutes before someone took our dinner order. We were celebrating a birthday and included that as a note in our reservation, the hostess wished the birthday girl a happy birthday but the server did not. The table next to us also was celebrating a birthday and received a happy birthday dessert brought out by the manager, we thought the same thing would happen for our table but it did not. We really wanted to love this restaurant but were disappointed with our experience.
   

   BargelloResponded today

   Hey Robert, Thank you for taking the time to share your experience at Bargello. I am thrilled to hear that you enjoyed our food, but so sorry to hear that the service did not meet your expectations. We always aim to provide an exceptional dining experience for our guests, and we regret that we fell short during your visit. Making your celebration special is something we enjoy doing and I am sorry to hear we missed the mark with your reservation. I appreciate your feedback and will certainly address this with our team to ensure we improve. We hope to have the opportunity to serve you again and provide you with the exceptional experience that we're known for. Best regards, Kyle, Manager
   

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2. P

   Pat

   San Francisco

   2 reviews

   5.0

   2 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The restaurant is beautifully designed, the manager was very thoughtful and attentive, our service person was very helpful, provided excellent guidance, and was fun. The food was absolutely delicious. It was my friend's birthday and I had noted when I set the reservation that she was not eating dessert so the manner did an amazing thing and brought out an appetizer with a candle. She was so touched. We noticed that the manager was constantly involved in what was going on. He was in the kitchen he was on the floor, and he seen to have his finger on the pulse of the restaurant. The only negative is the music is much too loud. We found ourselves leaning over to hear each other talk and having to repeat things several times. I could hear the people at the table nearby because they were shouting to be heard by each other. We went over to the bar area to see what that was like and the DJs were there and the music there was also very very loud. I love music however there's a level that it's not enjoyable.
   

   BargelloResponded today

   Hello Pat, Thank you for the wonderful review. It was so much fun celebrating your Birthday here at Bargello. I am thrilled to hear you enjoyed our atmosphere, service, and food and that the experience added to your friend's birthday celebration. I appreciate your feedback about the music volume and work to solve that issue. We're looking forward to your next visit! All the Best, Kyle, Manager
   

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3. S

   Steve

   Charlotte

   9 reviews

   5.0

   9 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Went to Bargello for our anniversary and the service was impeccable - attentive and welcoming. Outclassing the service was the food. The arancini was crispy, the short rib was like eating tender, yet concentrated beef, and the pasta was perfection.
   

   BargelloResponded today

   Hi Steve, Thank you so much for the glowing review. It was a pleasure serving you and it is great to know that you enjoyed your experience. I will share your kind words with the staff and kitchen. We look forward to welcoming you back again very soon! All the Best, Kyle,
   

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4. L

   Lauren

   Western NC

   1 review

   3.0

   1 review

   Dined 5 days ago

   1. Overall 3
   2. Food 2
   3. Service 3
   4. Ambience 5

   It is a beautiful restaurant. The hostess was very professional and checked my coat. The waitress was kind and knowledgeable but it was clear they were a bit understaffed as far as servers because she was not able to quite stay on top of her tables. The food was mediocre and overcooked. It was played out to look very pretty on the plate but the taste was.... meh. It felt like the chef said "what as the bougiest ingredients i can think of? Great, now let's throw them all together on the plate and call it gormet."
   

   BargelloResponded today

   Thanks for the feedback, Lauren. I am glad to hear that you found our restaurant beautiful and our staff professional. I'm sorry to hear that you felt our food lacked the depth of flavor that we strive for. I will share your comments with our culinary team for review. We're committed to providing the best dining experience and will use your comments to improve. I hope you'll give us another chance to impress you in the future. All the Best, Kyle, Manager
   

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5. M

   Michelle

   Montreal

   1 review

   5.0

   1 review

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great experience from hostess, bartender, waitress and manager Kyle! They all attended to us and everyone to make sure they were happy. Outstanding menu from Restaurant Week- Octopus appetizer was amazing!!! and it is cooked perfectly Pizza - Delicious ,authentic great for the kids Upscale dinners for the adults Elegant decor in the restaurant and bar- all attention to detail!
   

   BargelloResponded today

   Thank you for the feedback, Michelle! I'm thrilled to hear that you had a great experience with our team at Bargello. It's wonderful to know that you enjoyed our Restaurant Week menu and got to enjoy the Octopus! Thank you for noticing our attention to detail, I'm so glad to hear about your great experience. We strive to make every visit to our restaurant a memorable one and your kind words are a testament to our team. I will share your feedback with the team. We look forward to welcoming you back soon! All the Best, Kyle, Manager
   

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6. M

   Mark

   Western NC

   8 reviews

   5.0

   8 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Delicious food - well prepared and flavorful. Highly recommend.
   

   BargelloResponded 6 days ago

   Hi Mark, Thank you for taking the time to leave us such a great review. I Am thrilled to hear that you enjoyed our food and your experience in our restauraunt. Your high recommendation means a lot to us and we look forward to serving you again very soon! All the Best, Kyle, Manager
   

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7. A

   Adrian

   VIP

   Western NC

   2 reviews

   5.0

   2 reviews

   Dined on February 19, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Such a lovely place for dinner! The food is amazing and you shouldn’t sleep on the Pop’s Ragu! Wine list is especially spectacular.
   

   BargelloResponded 7 days ago

   Hi Adrian, Thank you so much for the stellar review. I'm so glad to hear you enjoyed the food and wine list. Next time you're in, I'd be happy to take you for a quick tour of our cellar! Looking forward to serving you again very soon. All the Best, Kyle, Manager
   

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8. T

   Terry

   VIP

   Western NC

   16 reviews

   2.0

   16 reviews

   Dined on February 16, 2025

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 1

   Verydisappointing. It took 2 1/2 hours to receive dinner. Portions were served incorrectly, and although efforts were made to correct it, it completely disrupted the flow of the meal. Food quality was average,. It was very noisy - not a cool vibe noisy, just loud. There is no ambiance… it is basically in the lobby of the hotel, brightly lit, if you are wanting date night, don’t choose this. Because it took so long to receive our meal, they were closing by dinners end- no offer of coffee or dessert, just handing us the bill. We had 4 people. Not one of the 4 found anything in the evening worth a return visit - and we all eat out frequently, and are quite aware of issues facing restaurants right now. It is why we were there - but we want be back.. For my $70, I expect far more.
   

   BargelloResponded on February 18, 2025

   I appreciate the feedback, Terry. It's troubling to hear that your experience at Bargello didn't meet expectations in almost every area. I apologize for the long wait and any disturbance it may have caused. I also acknowledge your concerns about the noise level and ambiance and apologize. We strive to create a comfortable and enjoyable environment for all our guests, and we regret that we fell short this time. Your feedback is valuable and will be taken into consideration as we continuously work to improve our service and experience. I would like the opportunity to welcome you back and provide an experience that is more in line with our standards. Best, Kyle, Manager
   

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9. E

   Emily

   Wilmington

   2 reviews

   3.0

   2 reviews

   Dined on February 16, 2025

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 4

   Service was not good but the food was! Unfortunately they stopped doing brunch? But at least I got a phone call about it before hand to prepare for it.
   

   BargelloResponded on February 18, 2025

   Thanks for the feedback, Emily! We're sorry to hear that the service didn't meet your expectations. We're always striving to improve, and your feedback helps us do that. We're glad to hear you enjoyed the food, though. We hope to have the opportunity to serve you again in the future. Best, Bargello Management Team
   

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10. R

    Ralph

    VIP

    Western NC

    69 reviews

    5.0

    69 reviews

    Dined on February 16, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Amazing experience! Great customer service from the hostess to our server. The French toast was amazing and was a great compliment to our omelettes.
    

    BargelloResponded on February 18, 2025

    Hi Ralph, Thank you so much for your kind words! We're thrilled to hear that you had an amazing experience at Bargello and that our French toast and omelettes exceeded your expectations. We strive to provide our guests with the best food and service, and it's always rewarding to hear when we've succeeded. We look forward to welcoming you back soon! Best regards, Kyle, Manager
    

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