Barrio Queen - Surprise

Review summary

1. K

   Kim VIP

   Phoenix29 reviews

   3.0

   Dined 3 days ago

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 2

   While the food was good, it was rather bland. Both my husband and I had the Chile Relleno dinner and we both agreed it was rather underwhelming as far as taste. It was loaded with vegetables and not too much cheese (which was a plus). We’ve had better though. As far as the salsa was concerned, it tasted like watered down tomato juice. Not impressed at all. Chips were good though.
   

   Barrio Queen - SurpriseResponded 1 day ago

   Hi Kim, Thank you for your review of Barrio Queen. We're glad to hear you enjoyed the food but are sorry to learn that the Chile Relleno and salsa did not meet your expectations. Your feedback about the flavors is important to us, and we will take action to look into these concerns with our culinary team. We appreciate you sharing your experience, and we hope to welcome you back for a better visit in the future. Thank you!
   

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2. S

   Sheri VIP

   Phoenix25 reviews

   5.0

   Dined 3 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 4

   food was good. Very crowded Had a reservation so we were seated right away.
   

   Barrio Queen - SurpriseResponded 1 day ago

   Thank you for your wonderful review, Sheri! We're thrilled to hear that you enjoyed the food at Barrio Queen and that your reservation allowed for a prompt seating. We appreciate your feedback and will continue to strive for excellent service even during busy times. We look forward to welcoming you back soon for another great dining experience!
   

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3. G

   Gail VIP

   Phoenix31 reviews

   5.0

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 3

   Our group of six dined at Barrio Queen in Surprise, and we had a fantastic experience overall. We were seated in a spacious booth that allowed everyone to spread out comfortably while still being able to converse easily. The atmosphere was lively, with great music adding to the vibrant ambiance. Our server was attentive, and the food and drinks arrived promptly. However, despite being there for two hours, our water glasses were never refilled, which would have been appreciated by those who needed it. On the other hand, the margaritas were enjoyed by others in our group. The chips and salsa were delicious, but our empty basket was never refilled or offered to be replenished. We had made reservations, which turned out to be a smart choice, as the restaurant was quite busy. Thankfully, we were seated immediately. The evening was even more special because we had the chance to reconnect with family we hadn’t seen in a while, and for some of our guests, this was their first visit to Barrio Queen—they were thrilled to try something new. Overall, we were very pleased with our visit. A few small improvements in service would have made the experience even better, but the excellent food, energetic atmosphere, and good company made for a wonderful evening.
   

   Barrio Queen - SurpriseResponded 1 day ago

   Thank you for your detailed review, Gail! We're thrilled to hear that you had a fantastic experience at Barrio Queen and enjoyed the lively atmosphere, attentive service, and delicious food. We appreciate your feedback regarding the water and chip refills, and we'll look into these areas to ensure a better experience in the future. It's wonderful that you had the chance to reconnect with family during your visit. We look forward to welcoming you and your group back for another memorable evening!
   

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4. B

   Bob VIP

   Phoenix10 reviews

   3.0

   Dined on March 3, 2025

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 3

   No very busy on Sunday night but the noise level was a little high. Our server was great and very attentive. We have eaten here many times and the food is always good, however, this time it was not served hot. Happens!
   

   Barrio Queen - SurpriseResponded on March 3, 2025

   Hi Bob, Thank you for your review of Barrio Queen. We're thrilled to hear that you found our server great and attentive, and that you have enjoyed our food in the past. However, we apologize that this visit did not meet your expectations, especially regarding the temperature of the food and the noise level. Your feedback is important, and we will take action to look into these issues. We appreciate you sharing your experience and hope to welcome you back for an improved visit in the future. Thank you!
   

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5. C

   Carter

   Phoenix1 review

   5.0

   Dined on March 2, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   This was our first time going there, and it was an incredible experience. We sat out on the patio, which was fantastic! The food was amazing and the weight staff was awesome as well. I will definitely be back soon.
   

   Barrio Queen - SurpriseResponded on March 3, 2025

   Thank you for your incredible review, Carter! We're thrilled to hear that your first visit to Barrio Queen was such a fantastic experience. It's wonderful that you enjoyed the patio, the amazing food, and the awesome service from our staff. Your feedback motivates our team to continue providing excellent experiences. We can't wait to welcome you back for another great meal soon!
   

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6. K

   Kathy

   Kansas City1 review

   5.0

   Dined on March 1, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   All of our food was excellent. Visiting with friends and we were not bothered or hurried. I picked this restaurant as i am a vegetarian. Best salad i have ever had.
   

   Barrio Queen - SurpriseResponded on March 3, 2025

   Thank you for your fantastic review, Kathy! We're delighted to hear that you and your friends enjoyed the excellent food and that we provided a relaxed atmosphere for your visit to Barrio Queen. We're especially glad you loved the salad! Your kind words inspire our team to keep delivering great experiences. We look forward to welcoming you back for another enjoyable meal soon!
   

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7. J

   John

   Phoenix2 reviews

   5.0

   Dined on February 28, 2025

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 1

   The food was very good. No complaints just complements from our party. The staff meeting at 4 left our group without water for a long time. Several of us were quite thirsty. The music was crazy loud. We couldn’t talk to the people across the table without adding to the cacophony. The waitress said the manager agreed to turn it down, but, of course, that didn’t happen. All in all, the quality of the service and food will bring us back but probably not with a large group. Too noisy to communicate.
   

   Barrio Queen - SurpriseResponded on March 1, 2025

   Thank you for your feedback, John! We're glad to hear that you enjoyed the food at Barrio Queen and appreciate your compliments about our staff. We apologize for the delay in water service and the noise level during your visit, as we strive to create a comfortable atmosphere for all our guests. Your comments will be shared with our team to review and improve. We hope to welcome you back for another enjoyable experience soon!
   

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8. J

   Jamie

   Phoenix5 reviews

   5.0

   Dined on February 28, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great host for our high school fundraiser - the best customer service
   

   Barrio Queen - SurpriseResponded on March 1, 2025

   Thank you for your fantastic review, Jamie! We're delighted to hear that you had a great experience during your high school fundraiser at Barrio Queen and that our customer service stood out to you. Your kind words inspire our team to continue providing exceptional service. We look forward to welcoming you back for more memorable events in the future!
   

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9. D

   Daniel

   Phoenix5 reviews

   1.0

   Dined on February 24, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 4

   Service was slow, food was cold and I will never go there again. It SUCKED!
   

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10. M

    Michelle

    Phoenix2 reviews

    4.0

    Dined on February 23, 2025

    1. Overall 4
    2. Food 4
    3. Service 3
    4. Ambience 4

    Food was good. The service was slow and had to ask for items numerous times.
    

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