Bastone!

Review summary

1. L

   Luvthegoodlife

   Nashville

   16 reviews

   5.0

   16 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We sat at the bar and had appetizers, cocktails and dessert. The food was fantastic especially the mussels and crispy potatoes and focaccia. We had Lemon cheesecake for dessert which was divine.
   

   Is this helpful?

2. J

   Julian

   Atlanta Metro

   1 review

   5.0

   1 review

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   My visit to Bastone was amazing! Food was 10/10. Ambience was a 10/10. Customer service was 10/10. Most definitely recommend to others!
   

   Is this helpful?

3. T

   Thea

   West Palm Beach

   1 review

   5.0

   1 review

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   We really enjoyed our first visit (but won’t be the last) here! Food and service were equally fabulous. They do get crowded, so be sure to have a reservation and be prepare to sit in the covered outdoor area.
   

   Is this helpful?

4. N

   Natalie

   Memphis

   2 reviews

   3.0

   2 reviews

   Dined 5 days ago

   1. Overall 3
   2. Food 5
   3. Service 2
   4. Ambience 5

   Amazing food! Took over 30 minutes to receive appetizers (one which was olives!) and couldn’t find our server to ask for more water or order mains. Asked another server to check - and the manager came over. He explained our food had been given to another table and would take care of it. Immediately all of our food came out, water stayed full and mains ordered/came fast. Ended better than started! Would come back with friends - but not for a business dinner again.
   

   Bastone!Responded 1 day ago

   Thanks for the feedback, Natalie! We're thrilled to hear that you enjoyed the food at Bastone! We apologize for the longer wait time and the oversight with your appetizers. It's great to know that our team made up for it and you had a better dining experience. We appreciate your understanding and patience, and we're glad that you're planning to come back. We look forward to serving you again soon!
   

   Is this helpful?

5. C

   Christye

   Atlanta Metro

   2 reviews

   5.0

   2 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Lovely food and lovely service! What a peachy perfect time spent🫶🏽.
   

   Bastone!Responded 1 day ago

   Hey Christye, we're thrilled to hear that you had a great time at Bastone! It's wonderful to know that you enjoyed our food and found our service to be lovely. We always strive to create memorable experiences for our guests and your kind words truly mean a lot to us. We noticed that you rated our value a bit lower and we appreciate your feedback. We're always working to improve and your input helps us do that. We look forward to welcoming you back soon!
   

   Is this helpful?

6. G

   Gminski

   Atlanta Metro

   4 reviews

   5.0

   4 reviews

   Dined on January 5, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food was amazing, the staff was attentive and professional, the atmosphere was chic, and I can't wait to return.
   

   Bastone!Responded on January 8, 2025

   "Thank you so much for dining with us at Bastone and for your incredible five-star review! We're thrilled to hear you enjoyed your experience and can't wait to welcome you back soon!"
   

   Is this helpful?

7. A

   Austin

   VIP

   Atlanta Metro

   10 reviews

   5.0

   10 reviews

   Dined on January 5, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent food, great service, overall very nice experience.
   

   Is this helpful?

8. S

   Stanley

   VIP

   Atlanta Metro

   9 reviews

   1.0

   9 reviews

   Dined on January 1, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 2

   My wife and I went to Bastone there on NYE for dinner. I acknowledge that they were likely understaffed (as many establishments were that night), and thus, I hope that our experience was not indicative of the typical dining experience there. But on that evening, it was not great. The restaurant layout is a bit cramped, but reasonable people can disagree. But it was the food and the service that were the real disappointments. The pasta was WAY too salt -- so much so, that I just stopped eating it at one point. In fact, my wife's entree was too salty as well, as was our starting course. My pasta dish was a bit undercooked, as well. I won't comment much on the waiter (because, hey, wait staff work is really hard work), but I will say that the service was not great. Not very attentive, a bit disengaged, not helpful with recommendations; just seemed to be unbothered for the most part. As if he could not care less that we were at his establishment. Gosh, that food was not worth the price! It was a bit surreal: Bastone is highly reviewed in most sources I looked at when making the choice to dine there. Maybe this was just an off (WAYY off) night. But someone else will have to check and see; I can't stomach going back for that food.
   

   Bastone!Responded 1 day ago

   Here’s a professional, empathetic, and proactive response you can use to address the guest's concerns: Thank you for taking the time to share your feedback about your recent visit to Bastone. Providing exceptional service and creating a comfortable atmosphere are our top priorities, and I’m truly sorry we fell short during your visit. I hope you will give us another chance to provide you with the outstanding dining experience we are known for. I’d like to personally invite you back and offer to oversee your reservation to ensure everything is perfect. Please feel free to contact me directly at 404-252-6699 so I can make arrangements. Warm regards, Treaser Brumskine General Manager
   

   Is this helpful?

9. A

   Asia

   VIP

   Grand Rapids

   13 reviews

   5.0

   13 reviews

   Dined on January 1, 2025

   1. Overall 5
   2. Food 5
   3. Service 3
   4. Ambience 5

   The food and drinks are amazing! We got the chefs special for NYE, the NY strip steak and short rib pasta with lobster and brown butter sauce. Definitely a 10 out of 10.
   

   Bastone!Responded on January 8, 2025

   Thank you so much for dining with us at Bastone and for your review!
   

   Is this helpful?

10. M

    Mark

    VIP

    Atlanta Metro

    70 reviews

    4.0

    70 reviews

    Dined on December 30, 2024

    1. Overall 4
    2. Food 3
    3. Service 4
    4. Ambience 4

    We had a wonderful first time dining here, and we will certainly be back! The Happy Hour special appetizer, with a combination of speck, a small sample of mozzarella and foccaccia slices, was fantastic. We also enjoyed some of the small plates including the Crispy Brussels Sprouts, Seared Halloumi, and Salmon alla Piastre. The Campanelle pasta was also very good, along with the special Sunday Rigatoni pasta. The Cacio e pepe and Carbonara could have been better; however, there are still many more items on the menu that look delicious, so we will return as soon as possible!
    

    Bastone!Responded on January 8, 2025

    "Thank you so much for dining with us at Bastone and for your incredible review! We're thrilled to hear you enjoyed your experience and can't wait to welcome you back soon!"
    

    Is this helpful?