Benihana - Boca Raton, FL

Review summary

1. R

   Robert

   VIP

   New York City

   4 reviews

   1.0

   4 reviews

   Dined 1 day ago

   1. Overall 1
   2. Food 2
   3. Service 2
   4. Ambience 1

   Totally disappointed! The worst dining experience ever on Open Table. I made a 7:30 reservation for 7 people. We arrived at 7:20 and were told there was at least a one to one and a half-hour wait, even with our reservation. Management blamed the issue on third-party bookings, like Open Table. They claimed that they aren't told about the daily bookings until the morning of. Our party included 2 children and my wife, who was still recovering from knee replacement surgery. The manager sat us at an empty booth to wait for our table. We ordered some appetizers and water while we waited. Nothing was comped. The manager said that the long waits were normal. His upper management routinely overbooks his Boca Raton location by about 25 to 30%, to offset no-shows, even though this location has never experienced more than 7 to 8% no-shows. The manager was as helpful as he could possibly be, but corporate needs to take a serious look at its booking practices. In addition, the restaurant needs to fix their ventilation system. We all left, reeking from the smell. Everything we wore made an emergency trip to the cleaners the next day. NEVER AGAIN. Rob G.
   

   Is this helpful?

   Report
2. J

   Jason

   VIP

   New York City

   13 reviews

   3.0

   13 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 5
   3. Service 3
   4. Ambience 4

   Tables were very delayed. I’ve been there the last 3 years, usually they have too few chefs. This year too few tables. Delay was an hour. Why take so many reservations when every Xmas day is a mess? The servers and chef great. But the delays are just unacceptable. I asked for a discount on drinks as we had to wait at bar and they said no. Disappointing.
   

   Is this helpful?

   Report
3. I

   Ira

   VIP

   Fort Lauderdale

   34 reviews

   1.0

   34 reviews

   Dined 2 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Never again. Reservation was at 6 PM. Arrived at 5:55 PM and told they are running behind about 30 minutes because 'corporate' forces them to overbook. At 7 PM when they said there is still a wait, we left. What a waste of time and horrible experience
   

   Is this helpful?

   Report
4. B

   Berton

   VIP

   Grand Rapids

   38 reviews

   4.0

   38 reviews

   Dined 2 days ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   We frequent Japanese restaurants and have been to Benihana many times. We had a presentation but waited 45 minutes. The good news is that our server was awesome.
   

   Is this helpful?

   Report
5. K

   Karen

   Nashville

   1 review

   3.0

   1 review

   Dined 3 days ago

   1. Overall 3
   2. Food 5
   3. Service 5
   4. Ambience 4

   Unfortunately we waited an hour for our 5:45 reservation which is hard on young children but the food was very good
   

   Is this helpful?

   Report
6. C

   Carolina

   Miami

   7 reviews

   3.0

   7 reviews

   Dined 3 days ago

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 3

   Good was excellent but service was ok… server would disappear often
   

   Benihana - Boca Raton, FLResponded 2 days ago

   Thanks for visiting us, Carolina. We're delighted to hear that you enjoyed your experience at Benihana - Boca Raton, FL. However, we're sorry to hear that our service didn't meet your expectations. We strive to provide the best service to our guests and we appreciate your feedback. We'll certainly take it into consideration as we continue to improve. We hope to have the opportunity to serve you again soon.
   

   Is this helpful?

   Report
7. J

   Jeanne

   Los Angeles

   5 reviews

   3.0

   5 reviews

   Dined 4 days ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   The prices keep going up and the quality keeps going down. The noise level was horrible, not from the patrons, but from the design of the fans.
   

   Benihana - Boca Raton, FLResponded 2 days ago

   Thanks for the review, Jeanne. We're sorry to hear that your experience at Benihana - Boca Raton, FL didn't meet your expectations. We strive to provide the best service and food, and it's clear we fell short during your visit. We also appreciate your feedback on our pricing and the noise level. We'll certainly take your comments into consideration as we continually work to improve our guests' experiences. We hope you'll give us another chance to impress you in the future.
   

   Is this helpful?

   Report
8. K

   Krissawan

   West Palm Beach

   9 reviews

   4.0

   9 reviews

   Dined 5 days ago

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 3

   We had a reservation at 6.30 pm. But didn’t get seated until almost 7 pm. Our server was nice and got our table’s orders retry quick. The chef was ok. We had a better chef that did more trick with the flame and knife show before. The noise level was very loud which is usual for this place.
   

   Benihana - Boca Raton, FLResponded 2 days ago

   Hi Krissawan, We appreciate you taking the time to share your experience at Benihana - Boca Raton, FL. We're glad to hear that you received a seat after your reservation time, but we're sorry to hear about the wait time you experienced. We understand how frustrating this can be and we apologize for the inconvenience. We're glad to hear that you appreciated our service and the quality of our chef, but we also want to know how we can improve in terms of service speed and noise level. We look forward to welcoming you back and providing you with a better experience. Best regards, The Management Team
   

   Is this helpful?

   Report
9. W

   William

   Fort Lauderdale

   61 reviews

   4.0

   61 reviews

   Dined 5 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Very good! Always fun at Benihana! Good food, good time. Great service!
   

   Benihana - Boca Raton, FLResponded 4 days ago

   Hi William, thank you for your wonderful review! We're thrilled to hear that you always had fun at Benihana - Boca Raton. It's great to know that our food and service met your expectations. We strive to provide a memorable experience for all our guests and your feedback is a testament to that. We hope to see you again soon!
   

   Is this helpful?

   Report
10. K

    Kim

    West Palm Beach

    1 review

    1.0

    1 review

    Dined 6 days ago

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 1

    Our cook was awful. It seems to be his first day. Did not talk the entire time and there was no show
    

    Benihana - Boca Raton, FLResponded 4 days ago

    Hi Kim, we're truly sorry to hear about your recent experience at Benihana - Boca Raton. It's disappointing to know that the service you received did not meet our usual high standards. We strive to provide excellent service to all our guests and it's clear we fell short during your visit. We appreciate your feedback and will certainly address this with our team to ensure it doesn't happen again. We hope you'll give us another chance to make it right. Best regards, The Management Team
    

    Is this helpful?

    Report