Benihana - Chicago, IL

Review summary

1. B

   Berrett

   Nashville

   1 review

   1.0

   1 review

   Dined 1 day ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 2

   To begin with we had a reservation for 9:15, we weren’t seated until 10:30. Then after that it took a solid 20 minutes before anyone even came to our table to take our orders. I was already very annoyed and ready to go, but we decided to give them a break since it seemed busy. There was 9 people crammed at our table (which is 1 too many in regards to space and comfort). Then as the cook began making food at least 3 orders were wrong. Everyone at my table was annoyed and it took forever for us to get any food. A normal dinner date night that should have been a 1 hour experience was a horribly drawn out 3.5 hour ordeal because this restaurant doesn’t care about their reservations and their service was horrible. They had excellent customer service though, everyone was pleasant, it was just horribly run restaurant.
   

   1 person found this helpful

2. S

   Sri

   VIP

   Chicago

   1 review

   1.0

   1 review

   Dined 1 day ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 1

   Reso at 845, only seated at 9:30, only started eating at like 10:45…enough said
   

   Is this helpful?

3. J

   Jahbril

   Chicago

   1 review

   4.0

   1 review

   Dined 1 day ago

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 4

   The experience was great, the food was amazing, but the wait for the cook to start cooking was crazy.
   

   Is this helpful?

4. C

   Constantine J.

   VIP

   Milwaukee

   15 reviews

   4.0

   15 reviews

   Dined 2 days ago

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 3

   Good place with great food, setvice needs some work andbunfortunstely the smelling from cooking in front of you makes it hard… but overall was ok
   

   Is this helpful?

5. M

   Maria

   VIP

   Chicago

   2 reviews

   5.0

   2 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The team was cordially welcoming from the moment we arrived at the restaurant, guiding us directly to our reserved table. There the waiter received us friendly explaining a little of what the experience would be. To then continue with the food courses. The chef who cooked for our group was attentive and tried to do a little show while we cook the food. We celebrated my daughter's 9th birthday and in the end of our dinner the waiters came to sing “Happy birthday” to my daughter. She enjoyed the whole experience 100% !!! I definitely recommend the place.
   

   Is this helpful?

6. E

   Essence

   Chicago

   4 reviews

   5.0

   4 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I had fun it was quite no over crowd with people the servers and cook were amazing I love coming for my special event I had my birthday and Valentine’s and brought my mother up there for mother days and you guys never disappointed
   

   Benihana - Chicago, ILResponded 1 day ago

   Hello Essence, Thank you for choosing Benihana - Chicago, IL for your special events and for taking the time to leave us a wonderful review. We're thrilled to hear that you had a wonderful time celebrating your birthday and Valentine's Day with us. We always aim to make special occasions even more memorable. We're glad that you enjoyed the food and service. We strive to provide the best service and food to our guests and your feedback reaffirms the hard work we put in every day. We look forward to welcoming you and your mother back for more memorable experiences. Best wishes, The Management Team
   

   Is this helpful?

7. K

   Karen

   VIP

   Chicago

   44 reviews

   5.0

   44 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our cook Jason was great. The food was EXCELLENT. My family frequently dine at Benihana’s but we went on 2/11 and that was by far the best food we’ve had that evening.
   

   Benihana - Chicago, ILResponded 4 days ago

   Thanks for the review, Karen! We're thrilled to hear that you and your family enjoyed your dining experience at Benihana - Chicago, IL. It's great to know that our food met your expectations. We always aim to provide the best service and food to our valued guests like you. We've noted your feedback and will continue to work on improving our service. We look forward to welcoming you back soon!
   

   Is this helpful?

8. A

   April

   Chicago

   4 reviews

   5.0

   4 reviews

   Dined on February 8, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent food. Excellent drinks. Excellent experience! 
   

   Benihana - Chicago, ILResponded 7 days ago

   Hey April, Thank you so much for your wonderful review! We're thrilled to hear that you had an excellent experience at Benihana - Chicago, IL. It's great to know that our food, drinks, and service met your expectations. We strive to provide our guests with an exceptional dining experience, and your feedback lets us know we're on the right track. We can't wait to welcome you back for another fantastic visit! Best regards, The Management Team
   

   Is this helpful?

9. A

   Alejandro

   Chicago

   1 review

   2.0

   1 review

   Dined on February 2, 2025

   1. Overall 2
   2. Food 1
   3. Service 3
   4. Ambience 3

   Salad dressing unflavored, meat cut in little cubes, unfortunately was overcooked due the cutting, soup unflavored, not to be recommended to friends or family, sorry guys. Please put attention on recipes
   

   Benihana - Chicago, ILResponded on February 5, 2025

   Thanks for the feedback, Alejandro. We're sorry to hear that your experience at Benihana - Chicago, IL didn't meet your expectations. We take pride in our food and it's disappointing to hear that our salad dressing and meat cubes were not to your liking. We also apologize for the overcooked food. We appreciate your comments and will use them to improve our services. We hope you'll give us another chance in the future.
   

   1 person found this helpful

10. G

    Georgia

    Chicago

    1 review

    4.0

    1 review

    Dined on February 2, 2025

    1. Overall 4
    2. Food 4
    3. Service 4
    4. Ambience 5

    Food was delish!!!! We had a 7:30 res and sat down at 7:50, which wasnt too bad. Our server was absolutely great and made up for the fact that our chef was running behind/still at another table. Overall slightly too much waiting time between the seating anddd late chef, but the food was great. birthday song was cute
    

    Benihana - Chicago, ILResponded on February 5, 2025

    Hey Georgia, Thank you for taking the time to share your experience at Benihana - Chicago, IL. We're thrilled to hear that you enjoyed the food and found our service to be great. We apologize for the wait between seating and the arrival of your chef. We appreciate your patience and understanding, and we're glad we could make up for it with your delicious food. We hope to see you again soon for another great dining experience! Best, The Management Team
    

    1 person found this helpful