Benihana - Chicago, IL

Review summary

1. T

   Tom

   Indiana

   1 review

   3.0

   1 review

   Dined 2 days ago

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 4

   Given that I had read some of the reviews prior to my visit, I would agree that some people have amazing experiences while others may not be up to par. My experience was the latter, our server kept messing up our drink order between my party and other group at the table. The teppanyaki chef was okay. And other reason I scored them average was that the management were luring at the door way. It was a weird vibe. Once the cooking was done, “thank you, bye” and within minutes server came in with the bill while we were all still eating. As if they were pushing us out. Not cool.
   

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2. C

   Chris

   VIP

   San Francisco

   42 reviews

   5.0

   42 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food, very entertaining. The gold standard for Japanese steakhouses.
   

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3. J

   Justin

   Chicago

   2 reviews

   2.0

   2 reviews

   Dined 4 days ago

   1. Overall 2
   2. Food 4
   3. Service 2
   4. Ambience 2

   We were bumped back 30+ minutes because the restaurant made an error with another booking. The food was fine. We wish we would’ve gotten a more energetic chef for the kids but the food tasted great.
   

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4. R

   Renee

   San Francisco

   1 review

   5.0

   1 review

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We did a staycation with 6 of our grandchildren 14 to 7 years old. We all had a ball. This was all of our first experience, and we will do it again. Our server Hemam was excellent. You must ask for her. Our chef made the children laugh. We all had plenty to eat and leftovers for either late night snacks or tomorrow lunch.
   

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5. V

   Vince

   Chicago

   3 reviews

   2.0

   3 reviews

   Dined 4 days ago

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 2

   Reservations don't matter on a busy day. Seated 30 minutes after reservation time, only to wait an additional hour at the table before they even started making the food. Entertaining chef, nice waiter and good food.. but not worth the price and cramped seating.
   

   Benihana - Chicago, ILResponded 3 days ago

   Hi Vince, We're truly sorry to hear about your recent experience at Benihana - Chicago, IL. We strive to provide a comfortable and enjoyable dining experience for all our guests, and we regret that we fell short during your visit. We understand that waiting and seating can be frustrating, and we apologize for the inconvenience caused. We're also sorry to hear that you found our pricing to be high. We continuously strive to provide the best quality food and service, and your feedback helps us improve. We hope you'll give us another chance to impress you in the future. Best regards, Benihana - Chicago, IL Management Team
   

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6. A

   Abraham

   Chicago

   1 review

   1.0

   1 review

   Dined 4 days ago

   1. Overall 1
   2. Food 5
   3. Service 1
   4. Ambience 1

   My reservation was 7:30 ended up having my first bite at 9:30….
   

   Benihana - Chicago, ILResponded 3 days ago

   Hello Abraham, We're truly sorry for your experience at Benihana - Chicago, IL. We understand the inconvenience caused by our late reservation and the delay in service. We strive for excellent service and we're sorry we fell short. We appreciate your feedback and will use it to improve our service. We hope to have the opportunity to serve you better in the future. Best, The Management Team
   

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7. C

   Craig

   Detroit

   2 reviews

   5.0

   2 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The first server we had was terrible but the cook and second server stepped up and made a good night for me and my family.
   

   Benihana - Chicago, ILResponded 3 days ago

   Thanks for the feedback, Craig! We're thrilled to hear that you and your family had a good night at Benihana - Chicago, IL. Your kind words about our food and service are greatly appreciated. We always strive to provide top-notch service and delicious meals to all our guests. We're glad we could make your night special. We look forward to serving you again soon. Best regards, The Management Team
   

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8. S

   Sue

   Chicago

   5 reviews

   3.0

   5 reviews

   Dined 4 days ago

   1. Overall 3
   2. Food 2
   3. Service 4
   4. Ambience 4

   Chef wasn’t that good. Used way too much salt on Everything! Even the fried rice was over salted. Was leaving the station, most people done eating and didn’t offer sauces for the food. I had to ask and remind him. Also, had 6:30 pm reservations didn’t get seated until after 7:30. I feel like we should have gotten a discount or refund due to the terrible terrible dinner. A $64 steak and lobster wasted! Our bill for 2 of us was $178.00 WITHOUT alcohol. Wish we could have gotten a different chef.
   

   Benihana - Chicago, ILResponded 3 days ago

   Hey Sue, We're truly sorry to hear about your recent experience at Benihana - Chicago, IL. It's disheartening to learn that we didn't meet your expectations, especially with regards to the food and service. We always strive to provide our guests with the best experience and it's clear we fell short during your visit. We appreciate your feedback about the chef's performance and timing of your meal, and we assure you that we will address these issues. We hope you'll give us another chance to make it right in the future. Best regards, The Management Team
   

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9. J

   James

   Chicago

   1 review

   3.0

   1 review

   Dined 4 days ago

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 5

   Sat us >30 minutes late, old fashioneds are garbage but prob my fault for expecting more, wouldn’t take kids order of non hibachi things before. Saving grace was our hibachi master Alexis who saved the evening.
   

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10. S

    Susana

    Chicago

    1 review

    4.0

    1 review

    Dined 5 days ago

    1. Overall 4
    2. Food 4
    3. Service 5
    4. Ambience 5

    We had the Hibachi chicken that I included soup which is not hot just warm , it includes the salad which It was very tiny I had not seen lettuce, tomatoes etc but a very small container with more of the soupy dressing So disappointed Overall too expensive but Not happy with meals !
    

    Benihana - Chicago, ILResponded 3 days ago

    Hello Susana, Thank you for taking the time to review your experience at Benihana - Chicago, IL. We're sorry to hear that our Hibachi chicken and salad didn't meet your expectations. We strive to provide our guests with the best dishes and service, and it seems we fell short this time. We understand your concerns about the pricing and will take them into consideration as we continually work to improve our offerings. We hope to have the opportunity to serve you again and provide a better dining experience. Best regards, Benihana - Chicago, IL Management Team
    

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