Benihana - Chicago, IL

Review summary

1. C

   Craig

   Detroit

   2 reviews

   5.0

   2 reviews

   Dined today

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The first server we had was terrible but the cook and second server stepped up and made a good night for me and my family.
   

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2. J

   Jerry

   Jackson Hole

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It was pretty warm but I certainly understand why.
   

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3. D

   Domonique

   Chicago

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Grace our server was great and Chef Anthony gave us really great food and service. We truly enjoyed our visit!
   

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4. T

   Tery R

   VIP

   San Francisco

   10 reviews

   2.0

   10 reviews

   Dined 2 days ago

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 4

   Our waiter was HORRIBLE - he disappeared, didn’t clear the table, no water refills, forgot drinks…
   

   Benihana - Chicago, ILResponded 1 day ago

   Dear Tery, thank you for your review. We’re so sorry that your experience did not match your expectations, but we appreciate you bringing this matter to our attention. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website.
   

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5. G

   Greg

   VIP

   Chicago

   2 reviews

   1.0

   2 reviews

   Dined 3 days ago

   1. Overall 1
   2. Food 5
   3. Service 1
   4. Ambience 5

   If you value your time, avoid this hibachi restaurant on busy nights like Fridays and Saturdays. While the food and experience might be enjoyable, the reservation system is a nightmare. Reservations are consistently running an hour or more behind, making for an extremely frustrating evening. I’m understanding of a short delay, but an hour wait after a reservation time is unacceptable, especially at a restaurant where the dining experience already takes 1.5-2 hours. By the time you factor in the wait to be seated, you’re committing to a 4-hour ordeal. This makes it impossible to plan an evening around dinner here, whether it’s catching a Broadway show or keeping restless kids entertained. The restaurant should drastically limit reservations to better manage their seating and respect their customers’ time. Their current system is inconsiderate and chaotic. If they don’t make changes, I do not recommend dining here unless you’re prepared to waste a significant part of your night waiting.
   

   Benihana - Chicago, ILResponded 1 day ago

   Hi Greg, We're really sorry to hear about your experience at Benihana - Chicago. We understand how frustrating it can be to wait, especially when you're looking forward to a night out. We're glad to hear that you enjoyed the food and found the overall experience enjoyable overall. We also appreciate your suggestion about managing reservations better. We'll certainly take your feedback into consideration as we strive to improve our service. We hope you'll give us another chance to make your evening better. Best, The Management Team
   

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6. S

   Shady

   Minneapolis

   6 reviews

   1.0

   6 reviews

   Dined 3 days ago

   1. Overall 1
   2. Food 5
   3. Service 1
   4. Ambience 5

   We have a reservation at 6:30pm and we’re seated at 7:30pm. They don’t even quote you a wait time when you arrive. Some BS excuses about how busy they are and can’t tell the wait time and running behind. Gary one of the mangers there has the worst attitude, dismissive and disrespectful. This is just unacceptable. The worse part is they they try to normalize it by saying of this happens all the time with other restaurants, it is like we have never been in one. They need to get their act together
   

   Benihana - Chicago, ILResponded 2 days ago

   Hello Shady, We appreciate your feedback and we're truly sorry to hear about your recent experience at Benihana - Chicago. It's disappointing to know that our service did not meet your expectations, especially given the special occasion. We pride ourselves on our professional and friendly staff, and it's clear we fell short in your case. Your comments regarding the wait time and service have been noted and will be addressed internally. We hope to have the opportunity to serve you again and provide a better experience. Best regards, The Management Team
   

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7. T

   Tytianna

   Chicago

   1 review

   2.0

   1 review

   Dined 4 days ago

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 1

   The orders were wrong. Less quality of food. Not enough food.
   

   Benihana - Chicago, ILResponded 1 day ago

   Thanks for visiting us, Tytianna. We're sorry to hear that your experience at Benihana - Chicago didn't meet your expectations. We strive to provide our customers with high-quality food and service, and it seems we fell short during your visit. We will certainly take your feedback into account as we continuously work to improve. We hope you'll give us another chance to impress you in the future. - The Management Team
   

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8. C

   Christine

   Chicago

   8 reviews

   5.0

   8 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a great experience, a great chef, great waitstaff, and excellent food!
   

   Benihana - Chicago, ILResponded 2 days ago

   Hello Christine, Thank you for taking the time to leave us such a wonderful review! We're thrilled to hear that you had a great experience with us and enjoyed our food. It's always our goal to provide excellent service and delicious meals to all our guests. We appreciate your kind words and look forward to serving you again soon! Best regards, The Management Team at Benihana - Chicago
   

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9. A

   Anyce

   Chicago

   1 review

   5.0

   1 review

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It was so nice and they sung me happy birthday and the food was great
   

   Benihana - Chicago, ILResponded 3 days ago

   Hello Anyce, We're over the moon to hear that you had a wonderful birthday celebration at Benihana - Chicago! It's wonderful to know that our food and service met your expectations. We always strive to make our guests feel special, and your kind words are a testament to our efforts. Thank you for choosing us for your birthday celebration and we look forward to serving you again soon! Best wishes, The Management Team
   

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10. OT

    OpenTable Diner

    Milwaukee

    12 reviews

    5.0

    12 reviews

    Dined 4 days ago

    1. Overall 5
    2. Food 4
    3. Service 5
    4. Ambience 3

    We were seated quickly, the service was good and chef was entertaining. The noise level is high but also to be expected when going to a hibachi place. Overall would go back!
    

    Benihana - Chicago, ILResponded 3 days ago

    Dear Guest! Thanks for visiting us at Benihana - Chicago! We're thrilled to hear that you enjoyed our service and the chef's entertainment. We understand that the noise level can sometimes be high due to the energetic atmosphere of the restaurant. We appreciate your feedback and look forward to serving you again soon!
    

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