Benihana - Downey, CA

Review summary

1. L

   Lakya

   Los Angeles

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   It was a great experience and the food and drinks were great
   

   Benihana - Downey, CAResponded 2 days ago

   Thanks for visiting us, Lakya! We're thrilled to hear that you had a great experience at Benihana - Downey, CA. It's wonderful to know that you enjoyed our food and drinks, and found great value in your visit. We always strive to provide top-notch service, so we're glad we hit the mark for you. We appreciate your feedback and look forward to serving you again soon. Best, The Management Team
   

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2. O

   Oscar

   Los Angeles

   1 review

   1.0

   1 review

   Dined 4 days ago

   1. Overall 1
   2. Food 5
   3. Service 1
   4. Ambience 2

   Reservation at 5:30pm, everyone was there st this time, still not seated until 20 mins later. No server for 20 minutes, got order of drinks, then another 30-45 minutes without a server. Went without drinks for about 1 hour, meanwhile the food preparation and the service from person cooking it was amazing, cheers to Steven for being accommodating and respectful. Once done cooking, it was back to service nightmare.. no apologies, no communication, just no service with water or even to get the bill took another 24 minutes. Needlessly, definitely not coming back to this location. The only explanation given was our server was too busy with larger parties, aka poor staffing, bad management and worst organization.
   

   Benihana - Downey, CAResponded 3 days ago

   Hey Oscar, We're really sorry to hear about your experience at Benihana - Downey, CA. We understand that waiting can be frustrating and we apologize for the long wait you experienced. We strive to provide timely service and it's clear we missed the mark during your visit. We take your feedback seriously and will address this issue with our team to ensure better service in the future. We hope you'll reconsider and give us another chance to make it right. Best, The Management Team
   

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3. B

   Bedazzle

   VIP

   Los Angeles

   2 reviews

   2.0

   2 reviews

   Dined 5 days ago

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 4

   Had reservations but still waited 45 mins, my server didn’t bring salads for our meal even though it comes with it and my cup was not refilled unless I asked someone walking by. Disappointed this time around
   

   Benihana - Downey, CAResponded 4 days ago

   Hi Bedazzle, We're really sorry to hear about your recent experience at Benihana - Downey, CA. It's disappointing to know that we didn't meet your expectations, especially regarding the service and the food. We always aim to deliver a great experience and we're sorry we fell short this time. Your feedback is crucial to us and we assure you we'll address these issues. We hope to have the opportunity to serve you better in the future. Best, The Management Team
   

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4. OT

   OpenTable Diner

   Los Angeles

   13 reviews

   5.0

   13 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Had excellent help to the table and enjoyed the food .
   

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   Benihana - Downey, CAResponded 4 days ago

   Dear Guest, thank you for taking the time to leave us such a fantastic review! We're thrilled to hear that you enjoyed the food and found our service to be excellent. It's always our goal to provide an outstanding dining experience for our guests at Benihana - Downey, CA. We appreciate your feedback and look forward to welcoming you back soon! Best, The Management Team
   

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5. OT

   OpenTable Diner

   Orange County

   1 review

   1.0

   1 review

   Dined 6 days ago

   1. Overall 1
   2. Food 5
   3. Service 3
   4. Ambience 1

   Bad experience Daughter was crying she was hungry Long waiting time
   

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6. B

   Bryan

   Orange County

   1 review

   4.0

   1 review

   Dined on February 25, 2025

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   The food was good ambiance was good the one I did not like was I reserved at 7pm and didn’t actually eat till about 9pm really two hours to eat not ok
   

   Benihana - Downey, CAResponded 7 days ago

   Thanks for the review, Bryan! We're thrilled to hear that you enjoyed the food and the ambiance at Benihana - Downey, CA. However, we're sorry to hear about the delay you experienced during your meal. We aim to provide a seamless dining experience, and we regret that we fell short in this instance. We appreciate your feedback and will certainly address this issue with our team. We hope to have the opportunity to serve you again soon.
   

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7. OT

   OpenTable Diner

   Los Angeles

   2 reviews

   1.0

   2 reviews

   Dined on February 24, 2025

   1. Overall 1
   2. Food 2
   3. Service 2
   4. Ambience 1

   This place is the worse Benihana location I've been to manager is so rude along with the people in charge of seating people. Food was so bad in taste never coming back. Had reservations at 7 left the place at 10:30pm this is insane!!!!
   

   Benihana - Downey, CAResponded 4 days ago

   Dear Guest! Thanks for visiting us at Benihana - Downey, CA. We're truly sorry to hear about your recent experience. We aim to provide a welcoming environment for all our guests and it seems we fell short this time. We apologize for the service you received and the quality of food. Rest assured, we take your feedback seriously and will address these issues with our team. We hope you might give us another chance to make it right. Sincerely, The Management Team
   

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8. R

   Ronnie

   VIP

   Orange County

   19 reviews

   5.0

   19 reviews

   Dined on February 23, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Downey always gives me what I need, great service, great food. My server was excellent and the great thing about today was that we were at a table and the people decided to leave. So we had the table all to ourselves and the chef and the server was excellent. This is the time I wish I was rich because I definitely would attempt them way more than I did cause they deserved it. Kudos to Downey.😉
   

   Benihana - Downey, CAResponded on February 25, 2025

   Hi Ronnie, Thank you for your wonderful review! We're thrilled to hear that you had a great dining experience at Benihana - Downey, CA. We're glad to know that our service and food met your expectations. Your kind words about our table arrangement and the chef's performance are much appreciated. We're also glad that you had the opportunity to witness the hard work we put in every day. We look forward to your next visit. Best wishes, The Management Team
   

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9. OT

   OpenTable Diner

   Los Angeles

   1 review

   2.0

   1 review

   Dined on February 23, 2025

   1. Overall 2
   2. Food 3
   3. Service 3
   4. Ambience 2

   Unfortunately, extended wait time with a reservation.
   

   Benihana - Downey, CAResponded 6 days ago

   Dear Guest, we're sorry to hear about your wait time. We understand how frustrating it can be to wait for your table even with a reservation, and we apologize for any inconvenience. We're glad you enjoyed the food, but we're sorry to hear that our service didn't meet your expectations. We hope to have the opportunity to serve you again and provide a better experience. Best regards, Benihana - Downey, CA Management Team
   

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10. J

    Jessica

    Los Angeles

    2 reviews

    4.0

    2 reviews

    Dined on February 23, 2025

    1. Overall 4
    2. Food 5
    3. Service 3
    4. Ambience 4

    The wait was awhile even with a reservation and it took a long time for the chef to come even after being seated. Had to remind our server several times to bring parts of the 6 course meal like salad, etc.
    

    Benihana - Downey, CAResponded on February 24, 2025

    Thanks for visiting us, Jessica. We're sorry to hear about the wait time during your visit. We understand how frustrating it can be to wait, especially when you've made a reservation. We apologize for any inconvenience and appreciate your patience. We're glad to hear that you enjoyed the food and found value in your experience. We hope that despite this, you'll give us another chance to provide you with a more enjoyable dining experience. Warm regards, Benihana - Downey, CA Management Team.
    

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