Benihana - Downey, CA

Review summary

1. R

   Ronnie

   VIP

   Orange County

   19 reviews

   5.0

   19 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Downey always gives me what I need, great service, great food. My server was excellent and the great thing about today was that we were at a table and the people decided to leave. So we had the table all to ourselves and the chef and the server was excellent. This is the time I wish I was rich because I definitely would attempt them way more than I did cause they deserved it. Kudos to Downey.😉
   

   Benihana - Downey, CAResponded 1 day ago

   Hi Ronnie, Thank you for your wonderful review! We're thrilled to hear that you had a great dining experience at Benihana - Downey, CA. We're glad to know that our service and food met your expectations. Your kind words about our table arrangement and the chef's performance are much appreciated. We're also glad that you had the opportunity to witness the hard work we put in every day. We look forward to your next visit. Best wishes, The Management Team
   

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2. J

   Jessica

   Los Angeles

   2 reviews

   4.0

   2 reviews

   Dined 3 days ago

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 4

   The wait was awhile even with a reservation and it took a long time for the chef to come even after being seated. Had to remind our server several times to bring parts of the 6 course meal like salad, etc.
   

   Benihana - Downey, CAResponded 2 days ago

   Thanks for visiting us, Jessica. We're sorry to hear about the wait time during your visit. We understand how frustrating it can be to wait, especially when you've made a reservation. We apologize for any inconvenience and appreciate your patience. We're glad to hear that you enjoyed the food and found value in your experience. We hope that despite this, you'll give us another chance to provide you with a more enjoyable dining experience. Warm regards, Benihana - Downey, CA Management Team.
   

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3. J

   Juan

   Argentina

   1 review

   1.0

   1 review

   Dined 3 days ago

   1. Overall 1
   2. Food 4
   3. Service 5
   4. Ambience 5

   I am very disappointed because I have my reservation at 7:30 PM in the respect my reservation. Let me coin until an hour later sucks
   

   Benihana - Downey, CAResponded 2 days ago

   Thanks for the review, Juan. We're truly sorry to hear about your recent experience at Benihana - Downey, CA. We understand how frustrating it must have been to wait for your reservation despite having it. We're glad to hear that you enjoyed our service and food, but we understand that it didn't meet your expectations. We sincerely apologize for the inconvenience caused and we'll work on improving our reservation system to avoid such inconveniences in the future. We hope you'll give us another chance to serve you better.
   

   1 person found this helpful

4. T

   Tamika

   Los Angeles

   13 reviews

   4.0

   13 reviews

   Dined on February 18, 2025

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   It was a long wait but food was good and chef were good.
   

   Benihana - Downey, CAResponded 7 days ago

   Thanks for visiting us, Tamika. We're delighted to hear that you enjoyed the food and found our chef to your liking. It's always our goal to provide an enjoyable dining experience for our guests, and we're glad to know we met that mark. We understand the wait time might be longer than usual, but we're glad you appreciated the quality of our food and service. We look forward to serving you again soon. Best, Benihana - Downey, CA The Management Team
   

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5. A

   Albert

   Los Angeles

   1 review

   1.0

   1 review

   Dined on February 17, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Chef started cooking an hour and a half after being sat
   

   Benihana - Downey, CAResponded on February 18, 2025

   Hey Albert, We're really sorry to hear about your experience at Benihana - Downey, CA. We understand that waiting for your meal can be frustrating, especially when you've made a commitment to arrive at the restaurant. We're glad to hear that your chef was able to start cooking an hour and a half after you arrived, but we're disappointed that you had to wait that long. We strive to provide our guests with excellent service and food, and we're sorry we fell short this time. Your feedback is important to us and we will use it to improve our service. We hope you'll give us another chance to serve you better. Best, The Management Team
   

   1 person found this helpful

6. E

   Elvis

   Los Angeles

   1 review

   1.0

   1 review

   Dined on February 17, 2025

   1. Overall 1
   2. Food 5
   3. Service 5
   4. Ambience 5

   Had a reservation last night at 8:30 yesterday and didn’t see out chef until 10 pm .Food was great and the waitress was help  just the lack of cooks was horrible. And only getting a 25$ discount was a joke
   

   Benihana - Downey, CAResponded on February 18, 2025

   Thanks for the review, Elvis. We're glad to hear that you enjoyed our food and service. We're sorry to hear about the long wait time and the lack of attention from our chefs. We strive to provide the best experience for our guests and we'll definitely look into this matter. We appreciate your understanding and hope to see you again soon.
   

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7. L

   Leo

   San Francisco

   10 reviews

   1.0

   10 reviews

   Dined on February 16, 2025

   1. Overall 1
   2. Food 4
   3. Service 3
   4. Ambience 1

   We arrived at 6pm we were not seated until 7:30pm, did not eat until 8pm!! overcrowding of the restaurant, drink orders were wrong, bill was wrong, the food was good but not as I remembered and not good enough to want to return, very disappointing experience
   

   Benihana - Downey, CAResponded on February 17, 2025

   Hi Leo, We're truly sorry to hear about your recent experience at Benihana - Downey, CA. It's disappointing to know that we fell short of your expectations, especially regarding the wait time and the food. We always aim to provide a comfortable and enjoyable dining experience, and we regret that we missed the mark this time. Your feedback is valuable to us and we will certainly address these issues. We hope you will give us another chance to serve you better in the future. Best regards, The Management Team
   

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8. E

   Edward

   Los Angeles

   2 reviews

   5.0

   2 reviews

   Dined on February 16, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   3hrs for sure your going to be there 1/12 hr to start cooking your food
   

   Benihana - Downey, CAResponded on February 17, 2025

   Thanks for visiting us, Edward! We're thrilled to hear that you enjoyed your time at Benihana - Downey, CA. It's great to know that our service and food were up to the mark for you. We're sorry to hear about the wait time you experienced, but we're glad you found the overall experience to be worth it. We appreciate your high ratings and look forward to serving you again soon.
   

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9. T

   Tifani

   Los Angeles

   18 reviews

   5.0

   18 reviews

   Dined on February 15, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Precious was our chef and she was amazing!!!! Food cooked to perfection and super sweet! I appreciate how she read the table. There was an older crowd at her table and she could tell we wanted to eat and not be too entertained by the loud clacking of the knife and spatula! Funny and personable. Would definitely go back to her table!!!
   

   Benihana - Downey, CAResponded on February 17, 2025

   Hello Tifani, We're thrilled to hear that you had a wonderful dining experience at Benihana - Downey, CA! It's fantastic to know that our team was able to impress you with their food and service. We always aim to create a pleasant and memorable experience for our guests, and we're glad you appreciated our team's personality and the effort they put into our guests' meals. We're also glad to hear that you're planning to visit us again. We look forward to serving you again soon! Best regards, The Management Team
   

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10. B

    Bebe

    Los Angeles

    1 review

    5.0

    1 review

    Dined on February 15, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    The food was so amazing thanks to our chef Khalani he was amazing and his energy was great I definitely want to back again with him also shot out to Derek he’s great too
    

    Benihana - Downey, CAResponded on February 17, 2025

    Thanks for the review, Bebe! We're thrilled to hear that you enjoyed your experience at Benihana - Downey, CA. It's wonderful to know that our chef and the food made a positive impression on you. We're also glad that you found our service to be excellent. We strive to provide our guests with the best dining experience possible, and your feedback lets us know we're on the right track. We look forward to welcoming you back soon. Best wishes, The Management Team
    

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