Benihana - Downey, CA

Review summary

1. M

   Marco

   San Francisco12 reviews

   4.0

   Dined 1 day ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   A fun experience for the kids. The food was delicious and plentiful, but quite expensive for a family of five.
   

   Is this helpful?

2. T

   Theresa VIP

   Orange County39 reviews

   4.0

   Dined 2 days ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great place to celebrate. Just a bit Smokey while being there.
   

   Benihana - Downey, CAResponded 1 day ago

   Thanks for the review, Theresa! We're thrilled to hear that you enjoyed celebrating a special occasion with us at Benihana - Downey, CA. We always strive to provide a smoke-free environment, so we're glad you appreciated our efforts. We're glad you had a great experience and we look forward to welcoming you back soon. Best, The Management Team
   

   Is this helpful?

3. M

   Maiyah VIP

   Los Angeles3 reviews

   1.0

   Dined 7 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 5

   Terrible service!! Had a reservation for 3:30 arrived a bit early around 2:40. Seated shortly after reservation time. An hour and half passed by and chef still didn't serve us by 5pm! It wasn't busy at all. Not sure where the delay came from. The workers were nice but didn't seem like anyone wanted to actually work today.
   

   Benihana - Downey, CAResponded 5 days ago

   Hey Maiyah, We're really sorry to hear about your experience at Benihana - Downey, CA. We understand how frustrating it can be to wait, especially when you have a reservation. We also apologize if you felt that the service was lacking. We strive to provide a seamless dining experience for all our guests, and it seems we fell short this time. We appreciate your feedback and will use it to make improvements. We hope you'll give us another chance to make things right. Best, The Management Team
   

   Is this helpful?

4. L

   Lisa

   San Diego1 review

   3.0

   Dined 7 days ago

   1. Overall 3
   2. Food 4
   3. Service 4
   4. Ambience 3

   Very long wait even though we made reservations. Food was good
   

   Is this helpful?

5. R

   Rydell

   Orange County2 reviews

   3.0

   Dined on March 27, 2025

   1. Overall 3
   2. Food 5
   3. Service 1
   4. Ambience 4

   Worst service in history of restaurants!!!! Kristin (server name spelling?) negative 1000000 stars. Our waitress checked on us twice before our food ever was finished. During and after the meal we had to ask multiple people to get our server, never automatically refilled any drinks or brought anything we ever asked for. She was slow, only to notice her outside on her phone, or standing around near the computer doing nothing. if i had an option to change her tip from her to go all to our awesome chef Chris, that would be the preferred option.
   

   Benihana - Downey, CAResponded on March 28, 2025

   Thanks for the review, Rydell. We're truly sorry to hear about your recent experience at Benihana - Downey, CA. It's clear that we didn't meet your expectations on this occasion, and we sincerely apologize for any inconvenience caused. We pride ourselves on our food and service, and it's disappointing to hear that we fell short. Your feedback is invaluable to us as we strive to improve. We hope you'll give us another chance to provide you with the exceptional dining experience we're known for. Best Regards, The Management Team
   

   Is this helpful?

6. D

   Dora

   Los Angeles2 reviews

   1.0

   Dined on March 27, 2025

   1. Overall 1
   2. Food 4
   3. Service 1
   4. Ambience 1

   When I arrived to check in, they said they had a reservation. I waited 10 minutes, and no one came. The waitress never came to see what we needed.
   

   Benihana - Downey, CAResponded on March 28, 2025

   Thanks for the feedback, Dora. We're sorry to hear about your experience at Benihana - Downey, CA. We strive to provide our guests with the best service and it's clear we fell short during your visit. We sincerely apologize for the inconvenience and we assure you that this is not the standard we aim for. Your feedback is important to us and we will certainly use it to improve our service. We hope you'll give us another chance to provide you with the experience you deserve. Best, The Management Team
   

   Is this helpful?

7. D

   Danny

   Los Angeles8 reviews

   5.0

   Dined on March 26, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   The chef Christopher was fun and and it was a great time.
   

   Benihana - Downey, CAResponded on March 28, 2025

   Thanks for visiting us, Danny! We're thrilled to hear that you had a great time at our chef's table and that you found our food to be enjoyable. We understand that there were aspects of your experience that didn't meet your expectations, and we appreciate your feedback. We strive to provide the best value to our customers, and we're sorry to hear that you felt that way. We hope to have the opportunity to serve you again and improve your overall experience.
   

   Is this helpful?

8. w

   woo VIP

   Los Angeles26 reviews

   1.0

   Dined on March 23, 2025

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 1

   By far one of the worst experiences I’ve had at Benihana’s. I’m not aware of the chef name anymore so I’m not sure if this would do any justice. However he came out and basically was whispering. Not just my party but the party next to us told him to speak up we couldn’t hear him! Instead of him speaking up he just decided not to talk which is very awkward. That didn’t bother me as long as my food is cooked properly I’m fine. As he started to cook the food he used zero seasoning and didn’t clean the grill. I walked up to the front and spoke with the hose and by no surprise they knew everything who i was speaking of. She said the tall guy who barely talks ? Yes i will let the manager know you need assistance. It took some time for the manager to come and i allowed the chef to cook my food even though it wasn’t to my liking. As he proceeded to cook my chicken i asked him if he could add salt and pepper and he said yes but he put it when the chicken was done so i said I’ve asked you 2 times already to add seasoning and he just looked at me. Then he cooked the shrimps and i told him longer and he said they’re done. I mean if this is my food and i have to eat it why does it matter how long i would like my food ? Just a horrible experience. I think he needs more practice and learn more about handling customers.
   

   Benihana - Downey, CAResponded on March 25, 2025

   Thanks for the feedback, Woo. We're truly sorry to hear about your experience at Benihana - Downey, CA. It's disappointing to hear that the service and food didn't meet your expectations, especially as a valued customer. We understand your concerns about the chef's communication and the overall atmosphere. We strive to provide a comfortable dining experience for all our guests, and it's clear we fell short during your visit. Your feedback is important to us, and we assure you that we will address these issues with our team. We hope you'll give us another chance to provide you with the quality service and food you should expect from us. Best regards, Benihana - Downey, CA Management Team
   

   Is this helpful?

9. C

   Carissa

   Los Angeles1 review

   4.0

   Dined on March 23, 2025

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 5

   Waited about 45 min for the table & another 45 for the chef but other than that it was fine
   

   Benihana - Downey, CAResponded on March 26, 2025

   Hey Carissa, Thank you for taking the time to share your experience at Benihana - Downey, CA. We're glad to hear that you were able to enjoy the food and the overall value we provide. We're sorry to hear that there was a wait for your table and the chef, we strive to minimize these interruptions as much as possible. We appreciate your patience and hope to see you again soon. Best, The Management Team
   

   Is this helpful?

10. SR

    SociallyResponsibleFoodie

    Los Angeles3 reviews

    5.0

    Dined on March 22, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Best server I’ve had in 40 years. Carlos Z! I had to ask his name because I was so grateful for his cooking style and wonderful personality.
    

    Benihana - Downey, CAResponded on March 24, 2025

    Dear Guest! We're thrilled to hear that you had such a wonderful experience at Benihana - Downey, CA! Your kind words about our service are greatly appreciated. It's always our goal to provide a memorable dining experience, and we're glad we hit the mark for you. We look forward to serving you again in the future. Thank you for your support, The Management Team
    

    Is this helpful?