Benihana - Downey, CA

Review summary

1. A

   Albert

   Los Angeles

   1 review

   1.0

   1 review

   Dined today

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Chef started cooking an hour and a half after being sat
   

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2. L

   Leo

   San Francisco

   10 reviews

   1.0

   10 reviews

   Dined 1 day ago

   1. Overall 1
   2. Food 4
   3. Service 3
   4. Ambience 1

   We arrived at 6pm we were not seated until 7:30pm, did not eat until 8pm!! overcrowding of the restaurant, drink orders were wrong, bill was wrong, the food was good but not as I remembered and not good enough to want to return, very disappointing experience
   

   Benihana - Downey, CAResponded today

   Hi Leo, We're truly sorry to hear about your recent experience at Benihana - Downey, CA. It's disappointing to know that we fell short of your expectations, especially regarding the wait time and the food. We always aim to provide a comfortable and enjoyable dining experience, and we regret that we missed the mark this time. Your feedback is valuable to us and we will certainly address these issues. We hope you will give us another chance to serve you better in the future. Best regards, The Management Team
   

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3. E

   Edward

   Los Angeles

   2 reviews

   5.0

   2 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   3hrs for sure your going to be there 1/12 hr to start cooking your food
   

   Benihana - Downey, CAResponded today

   Thanks for visiting us, Edward! We're thrilled to hear that you enjoyed your time at Benihana - Downey, CA. It's great to know that our service and food were up to the mark for you. We're sorry to hear about the wait time you experienced, but we're glad you found the overall experience to be worth it. We appreciate your high ratings and look forward to serving you again soon.
   

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4. T

   Tifani

   Los Angeles

   18 reviews

   5.0

   18 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Precious was our chef and she was amazing!!!! Food cooked to perfection and super sweet! I appreciate how she read the table. There was an older crowd at her table and she could tell we wanted to eat and not be too entertained by the loud clacking of the knife and spatula! Funny and personable. Would definitely go back to her table!!!
   

   Benihana - Downey, CAResponded today

   Hello Tifani, We're thrilled to hear that you had a wonderful dining experience at Benihana - Downey, CA! It's fantastic to know that our team was able to impress you with their food and service. We always aim to create a pleasant and memorable experience for our guests, and we're glad you appreciated our team's personality and the effort they put into our guests' meals. We're also glad to hear that you're planning to visit us again. We look forward to serving you again soon! Best regards, The Management Team
   

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5. B

   Bebe

   Los Angeles

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food was so amazing thanks to our chef Khalani he was amazing and his energy was great I definitely want to back again with him also shot out to Derek he’s great too
   

   Benihana - Downey, CAResponded today

   Thanks for the review, Bebe! We're thrilled to hear that you enjoyed your experience at Benihana - Downey, CA. It's wonderful to know that our chef and the food made a positive impression on you. We're also glad that you found our service to be excellent. We strive to provide our guests with the best dining experience possible, and your feedback lets us know we're on the right track. We look forward to welcoming you back soon. Best wishes, The Management Team
   

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6. H

   Henry

   Los Angeles

   3 reviews

   1.0

   3 reviews

   Dined 2 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Our experience was the worst we’ve had, we had a reservation and we still waited a long time to be seated. They said something about being behind schedule. We ordered drinks and that took a while as well, we had to go to the bar to get our drinks. The food also took a while and when we got it it was cold and had no flavor it was filled with butter that’s about it.
   

   Benihana - Downey, CAResponded 1 day ago

   Hi Henry, We're truly sorry to hear about your recent experience at Benihana - Downey, CA. We understand how frustrating it can be to wait, especially when you've made a reservation. We also apologize for the cold and flavorless food you received. We're always looking to improve and your feedback is crucial for us to do so. We hope you'll give us another chance to provide you with a better dining experience. Best Regards, The Management Team
   

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7. L

   Leslie

   VIP

   Los Angeles

   2 reviews

   2.0

   2 reviews

   Dined 2 days ago

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 2

   My husband and I did not like that the restaurant has a food court style we were seated where the pick up orders are being taken . Looks very tacky and not business professional All seatings for the experience should remain in the restaurant lounge. Side We will never return to Downey Benihanas We will go to the one in Anaheim i
   

   Benihana - Downey, CAResponded today

   Thanks for the feedback, Leslie. We're sorry to hear that your experience at Benihana - Downey, CA didn't meet your expectations. We understand that the seating arrangement and food court style didn't meet your expectations. We appreciate your feedback and will certainly consider it as we're always looking to improve our guests' experiences. We hope you'll consider giving us another chance to provide a better dining experience for you and your husband.
   

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8. V

   Victor

   Los Angeles

   3 reviews

   5.0

   3 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 4
   3. Service 4
   4. Ambience 4

   Our cook Precious was great, she made the dinner fun
   

   Benihana - Downey, CAResponded 2 days ago

   Hey Victor, We're so glad to hear that you enjoyed your experience at Benihana - Downey, CA! It's wonderful to know that our Precious made your dinner fun and added a little joy to your evening. We appreciate your high ratings on our food and service. We always strive to provide the best for our guests and your feedback helps us to improve. We hope to serve you again soon. Best, The Management Team
   

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9. s

   sokha

   Los Angeles

   1 review

   1.0

   1 review

   Dined 5 days ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 1

   My reservation was at 8. My family and I came in 15 minutes EARLY… we did not get seated till 8:30. Waitress took over 10 minutes to get us straws my ice in my soda was even melted. 8:43 our order was put in. Why did it took the chef an hour to come out. 10:30 was around the time our food was ready. I hardly ate because i was over it. $400 for the worst service ever. If i wanted a bad experience at benihana i could have went to torrance location. Manager and server kept telling us the chef is coming. Yet it still took and hour. Chef was great food was a little on the salty side. but over all i could of took my business elsewhere where.
   

   Benihana - Downey, CAResponded 4 days ago

   Thanks for visiting us, Sokha. We're really sorry to hear about your experience at Benihana - Downey, CA. We understand how frustrating it can be to wait for service, especially when you're looking forward to a good meal. We apologize for the inconvenience you experienced and the dissatisfaction with the service. We're glad to hear that you enjoyed the food, but we understand that the overall experience was not up to par. We appreciate your feedback and will use it to improve our service. We hope you'll give us another chance to make it right in the future.
   

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10. R

    Rekasja

    Los Angeles

    1 review

    1.0

    1 review

    Dined on February 9, 2025

    1. Overall 1
    2. Food 2
    3. Service 1
    4. Ambience 1

    It was my first time and it was horrible
    

    Benihana - Downey, CAResponded 6 days ago

    Hey Rekasja, We're truly sorry to hear about your experience at Benihana - Downey, CA. It's disappointing to know that we didn't meet your expectations, especially as a first time visit. We strive to provide excellent service and it's clear we fell short this time. We appreciate your feedback and we'll certainly take it into account as we continually work to improve our guest experience. We hope you'll give us another chance to show you the kind of service we're truly capable of. Best, The Management Team
    

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