Benihana - Downey, CA

Review summary

1. I

   IRENE

   Orange County

   1 review

   vip
   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Quail was very entertaining and did a great job, the servers as well!
   

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2. m

   mayra

   Los Angeles

   1 review

   4.0

   1 review

   Dined 3 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Wanted a hibachi thanksgiving and that was accomplished. Thank you
   

   Benihana - Downey, CAResponded 1 day ago

   Hey Mayra! Thanks for visiting us at Benihana - Downey. We're thrilled to hear that you were able to have a hibachi Thanksgiving. We strive to accommodate all guests and your feedback is a testament to our team's hard work and dedication. We're glad you enjoyed your experience and we look forward to serving you again soon!
   

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3. D

   Debra

   Los Angeles

   10 reviews

   vip
   5.0

   10 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We spent our Thanksgiving at Benihana. I was surprised at the amount of people that were there. Our chef was excellent. I am a pescatarian. He made sure not to cross contaminate my food with beef, chicken or pork. Everything was excellent.
   

   Benihana - Downey, CAResponded 1 day ago

   Thanks for the review, Debra! We're thrilled to hear that you had an excellent experience at Benihana - Downey especially during the Thanksgiving holiday. We take pride in our team's ability to cater to different dietary preferences and we're glad to know that our chef was able to accommodate your request. We appreciate your kind words and look forward to serving you again soon.
   

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4. P

   Patricia

   Los Angeles

   2 reviews

   5.0

   2 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Everything was excellent . Service and cooking food entertainment was excellent
   

   Benihana - Downey, CAResponded 1 day ago

   Thanks for the review, Patricia! We're thrilled to hear that you enjoyed your experience at Benihana - Downey. It's always wonderful to know that our service and food met your expectations. We strive to provide an exceptional dining experience for all our guests. We appreciate your kind words and look forward to welcoming you back soon!
   

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5. D

   Darian

   Los Angeles

   9 reviews

   5.0

   9 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Maria was our chef and she was awesome. Our food was prepared to perfection. Not overcooked or undercooked, seasoned perfectly and cooked gracefully. 🤗🔥🔥
   

   Benihana - Downey, CAResponded 1 day ago

   Hey Darian! Thanks for the feedback! We're thrilled to hear that you enjoyed your experience at Benihana - Downey. It's wonderful to know that our chefs prepared your food to perfection and that you found the flavors to your liking. We strive to provide the best dining experience possible, and your comments are greatly appreciated. We look forward to serving you again soon.
   

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6. M

   Marsha

   Los Angeles

   2 reviews

   5.0

   2 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Chef Precious was AMAZING! We’ve been to Benihana’s a few times and the service and food have never been this good. Lenelle was a great host and very attentive.
   

   Benihana - Downey, CAResponded 6 days ago

   Hey Marsha! Thanks for visiting us at Benihana - Downey! We're thrilled to hear that you had an exceptional experience with our service and food. It's always our goal to provide the best possible experience for our guests. We're glad you've had positive feedback about our chef and the attentive service from our team. We appreciate your kind words and look forward to serving you again soon!
   

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7. w

   woo

   Los Angeles

   25 reviews

   vip
   1.0

   25 reviews

   Dined 7 days ago

   1. Overall 1
   2. Food 1
   3. Service 3
   4. Ambience 2

   Only complaint i have is with the chefs. I can’t say all of them but a few of them seems like they don’t like their jobs if you ask me. They want to cook your food the way they want. They get upset when you ask them to do it the way you like it. No customer service skills just a horrible experience when it comes to the chefs. The servers are good and try to accommodate you as must as possible but if they chef is the one cooking then they are the problem.
   

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8. R

   Ron

   Los Angeles

   11 reviews

   5.0

   11 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 3

   The place was packed (Saturday night), but we were seated promptly and experienced excellent service. Darren did a great job as our Teppanyaki chef. This Benihana is located within a large mall with many interesting nearby places, such as Handel's homemade ice cream.
   

   Benihana - Downey, CAResponded 6 days ago

   Thanks for visiting us, Ron! We're thrilled to hear that you had prompt seating and excellent service during your visit to Benihana - Downey. We're especially glad that you enjoyed our Teppanyaki chef and the unique surroundings of our location. We noticed your feedback on the value and we appreciate your honesty. We strive to provide the best experience and your feedback helps us improve. We look forward to serving you again soon!
   

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9. W

   Wendy

   Orange County

   1 review

   3.0

   1 review

   Dined on November 17, 2024

   1. Overall 3
   2. Food 2
   3. Service 4
   4. Ambience 3

   On a Saturday night at 5:00 pm they were out of many of their beers , ice tea machine was "broken", food had no flavor. Chef was not energetic but spoke broken English and we could not understand him. Scallops weren't cooked all the way. We all returned home and needed a snack because we were still hungry even after getting 5 course meal. The restaurant is very small and extremely loud. We could not hear anyone else from our table talk unless they were sitting next to you
   

   Benihana - Downey, CAResponded on November 18, 2024

   Dear Wendy! Thanks for the feedback. We're sorry to hear that your experience at Benihana - Downey didn't meet your expectations. We apologize for the issues with our beer selection and the scallops not being cooked to your preference. We also regret that you found our service challenging. Your comments are valuable and will be used to improve our service. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope you'll give us another chance to provide a better dining experience.
   

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10. T

    Taylor

    Los Angeles

    4 reviews

    5.0

    4 reviews

    Dined on November 16, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Chef Quail was fantastic!!!! I will definitely be back again REALLY soon
    

    Benihana - Downey, CAResponded on November 19, 2024

    Dear Taylor! Thanks for visiting us at Benihana - Downey! We're thrilled to hear that you had a fantastic experience with our chef. We strive to provide the best service and food, so your kind words mean a lot to us. We're looking forward to your next visit. See you soon!
    

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