Benihana - Las Vegas Strip, NV

Review summary

1. C

   Christine

   Las Vegas

   3 reviews

   2.0

   3 reviews

   Dined 1 day ago

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 1

   Having been to Benihanas-San Francisco in the '70s I experienced it at its finest. I chose to celebrate my 68th birthday at Benihanas based on the promotion and positive feedback I had read. Apparently there's two Benihanas in Las Vegas and I went to the wrong one. The one in a major casino is the only one that you want to go to. The other in the Fashion Show Mall is a glorified food court fast food joint disguised as an upscale restaurant including hidden prices. From the beginning even though we were on time we had to wait for the others to show in order to be seated at the communal table. Which costs us $40 for two cocktails waiting at the bar. When we were finally seated at a crowded table, our drinks were taken but I didn't receive my hot sake until after my soup and salad and had to waive a hostess down to heat it up. Our poor waitress was too busy with too much work. The food was subpar, tasteless, and unattractive. So non japanese. The chefs were hacks, one having just started three months earlier, a transport from Panda Express. Which explained why he dropped onions into our sauce bowls as he flung our small portions onto our huge plates. They catered to a large 21 year old birthday group at the table and I hoped they tipped them well as I am far too big of a tipper and didn't appreciate being served the smallest steak and portions of everything else. At booking my reservation they offered a $10 bonus gift card with the purchase of $50 only to find that it wasn't good until after the New Year. Then the flambeing of a volcano was embarrassing and seemed useless at the end of the dinner while eating dessert and the chefs were cleaning up their work area. Oh and our busboy turned into a chef at the next table which to me lowered the dining experience even more. I guarantee you, Rocky is turning over in his grave. Shame on you Benihanas-San Fashion Show Mall.
   

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2. T

   Torrie

   Las Vegas

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Fantastic experience! Ask for Chef Johnny and Trisha, magical.
   

   Benihana - Las Vegas Strip, NVResponded 1 day ago

   Thanks for the review, Torrie! We're thrilled to hear that you had a fantastic experience at Benihana - Las Vegas Strip. It's wonderful to know that our team made your visit magical with their chef's expertise. We noticed that you rated our value a bit lower and we appreciate your feedback. We're always striving to improve and your input helps us do just that. We look forward to welcoming you back soon!
   

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3. F

   Frank

   West Palm Beach

   1 review

   2.0

   1 review

   Dined 3 days ago

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 2

   Waited 15 - 20 min to be welcomed and seated for reservation.
   

   Benihana - Las Vegas Strip, NVResponded 2 days ago

   Thanks for the review, Frank! We're sorry to hear about the wait time you experienced during your visit to Benihana - Las Vegas Strip. We understand that this can be frustrating and we apologize for any inconvenience it may have caused. We're committed to ensuring that all our guests are greeted promptly and seated promptly. We appreciate your feedback and will use it to improve our service. We hope to have the opportunity to serve you again in the future and provide a more seamless experience.
   

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4. M

   Meghan

   Las Vegas

   2 reviews

   5.0

   2 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Excellent service from Joel, our chef! We will be back!!
   

   Benihana - Las Vegas Strip, NVResponded 2 days ago

   Hello Meghan, We're delighted to hear that you enjoyed your experience at Benihana - Las Vegas Strip! It's wonderful to know that our team's excellent service impressed you. We strive to provide our guests with the best service possible, and your feedback is a testament to our efforts. We're looking forward to welcoming you back soon for another wonderful dining experience. Best wishes, The Management Team
   

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5. L

   Lauren

   Las Vegas

   2 reviews

   5.0

   2 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Benihana is always delicious and very entertaining. We have never had a bad experience or a bad dish here.
   

   Benihana - Las Vegas Strip, NVResponded 5 days ago

   Thanks for the review, Lauren! We're thrilled to hear that you enjoyed your experiences at Benihana - Las Vegas Strip. It's wonderful to know that you always find our food delicious and our service entertaining. We're always here to provide you with the best dining experience possible. We look forward to serving you again soon.
   

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6. A

   Adrian

   Las Vegas

   2 reviews

   5.0

   2 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The chef was absolutely amazing. So kind and generous. I loved him. The waiters were very consistent about the refills and cleanup. I never had to ask for anything it was already taken care of
   

   Benihana - Las Vegas Strip, NVResponded 5 days ago

   Hello, Adrian! Thank you for taking the time to leave such a wonderful review. We're thrilled to hear that you enjoyed your experience at Benihana - Las Vegas Strip. Our chef's team always aims to provide exceptional service, and we're glad that they met your expectations. We appreciate your kind words about our refills and cleanup. We look forward to serving you again soon!
   

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7. G

   Guillermo

   Los Angeles

   1 review

   5.0

   1 review

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Celebrating my wife’s birthday was a great success at Benihana, wonderful service, excellent food and a great show.
   

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   Benihana - Las Vegas Strip, NVResponded 4 days ago

   Thanks for the feedback, Guillermo! We're thrilled to hear that you and your wife had a wonderful birthday celebration at Benihana - Las Vegas Strip. Our team always strives to provide excellent service, great food, and a fantastic show. Your kind words are greatly appreciated and serve as a great motivation for our team. We look forward to serving you again soon!
   

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8. M

   Mike

   San Francisco

   1 review

   1.0

   1 review

   Dined on December 13, 2024

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 2

   Benihana has always been a hit or miss experience with us. The overall experience depends on your chef. We decided to go to the new location on the strip for a birthday and graduation celebration, however, our experience fell short. Everything started off great. Waited probably 10mins for our reservation to be seated. Our server was very attentive and engaging initially. We got our appetizers quickly. Then, everything went downhill. It eventually took 1 hour of waiting before our chef came out. We could tell they were short staffed as we saw only 1 chef in the whole restaurant. Unfortunately, our chef was very lackluster. I could tell he was trying but when compared to the other chef he really fell short on the entertainment part. Food was okay. At the end of our meal we were given our check to pay. We were not offered our dessert or tea by our server. Having been there before I had to bring it to our server’s attention that our dessert had been forgotten. She did not seem to know whether it was part of our meal. If you are planning to go to Benihana, the Westgate location would be the better option. With all the choices there are in Vegas we will not be back. Especially with the prices here, there are plenty of better options elsewhere. A lot of things to be improved at this location. Sorry to say but not worth it.
   

   Benihana - Las Vegas Strip, NVResponded 5 days ago

   Hello, Mike! We're truly sorry to hear about your disappointing experience at our new location on the Las Vegas Strip. We strive to provide our guests with a memorable dining experience and it's clear we fell short during your visit. We understand your concerns about the chef's performance and the delay in service, and we apologize for the oversight. We also regret that our dessert was forgotten and we won't let that happen again. Your feedback is invaluable to us as it helps us improve. We hope you'll consider giving us another chance to provide the quality experience you've come to expect from us. Best, Benihana - Las Vegas Strip, NV Management Team
   

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9. P

   Paul

   Los Angeles

   1 review

   5.0

   1 review

   Dined on December 13, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Filet was properly cooked and very tender. Scallops were also cooked well with lemon and very tender.
   

   Benihana - Las Vegas Strip, NVResponded 6 days ago

   Thanks for the review, Paul! We're thrilled to hear that you enjoyed our filet and scallops. We always aim to deliver top-quality dishes and it's great to know that they met your expectations. We're also pleased that you appreciated the attention to detail in our preparation. We strive to provide an excellent dining experience and your feedback helps us do just that. We hope to see you again soon at Benihana - Las Vegas Strip!
   

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10. A

    Angelina

    Orange County

    2 reviews

    3.0

    2 reviews

    Dined on December 7, 2024

    1. Overall 3
    2. Food 4
    3. Service 5
    4. Ambience 3

    Overpriced for what you get. Skimped on the shrimp 👎🏼👎🏼. Chef and waitress were excellent!! We still enjoyed the meal but would not come back or recommend.
    

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    Benihana - Las Vegas Strip, NVResponded on December 9, 2024

    Hello, Angelina! Thank you for taking the time to leave us a review. We're glad to hear that you found our service excellent and enjoyed the meal. However, we're sorry to hear that you felt our pricing was not suitable for the value provided. We assure you that we strive to provide the best quality food and service to our customers. Your feedback is important to us and we will certainly take it into consideration. We hope you will reconsider and give us another chance to serve you better. Best Regards, The Management Team at Benihana - Las Vegas Strip
    

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