Benihana - Temecula, CA

Commentaires sur le restaurant Benihana - Temecula, CA de personnes qui y ont mangé. Selon des cotes récentes.

1. OT

   Client d'OpenTable

   Comté d’Orange1 commentaire

   3.0

   Y est allé il y a 2 jours

   1. Cote globale 3
   2. Nourriture 5
   3. Service 2
   4. Ambiance 1

   Meal was very good, wait was long even with reservations. Cook was uninspired but was trying. Wait staff was slow and not proactive.
   

   Benihana - Temecula, CAA répondu il y a 1 jour

   Dear Guest, Thank you for sharing your feedback. We’re glad to hear you enjoyed your meal, but we’re sorry the wait time, cook’s performance, and service didn’t meet your expectations. Waiting longer than expected, even with a reservation, and receiving slow service is unacceptable, and we appreciate you bringing this to our attention. We’ll address these issues with our team to improve both service and the overall experience. Your feedback is valuable, and we hope you’ll give us another chance to deliver the excellent experience we strive for.
   

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2. G

   Gina VIP

   Palm Springs 384 commentaires

   5.0

   Y est allé il y a 3 jours

   1. Cote globale 5
   2. Nourriture 5
   3. Service 5
   4. Ambiance 5

   Prices are still a bit high, but the server Alec and the chef Levi were exemplary!
   

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3. OT

   Client d'OpenTable

   Wexford2 commentaires

   2.0

   Y est allé il y a 5 jours

   1. Cote globale 2
   2. Nourriture 2
   3. Service 1
   4. Ambiance 3

   For the most part our waitress was good, however the chef was horrible! He over cooked everything!
   

   Benihana - Temecula, CAA répondu il y a 4 jours

   Dear Guest, Thank you for your feedback. While we're glad to hear that your waitress provided good service, we’re truly sorry that your experience with the chef did not meet expectations. Overcooked food is not the standard we strive for, and we sincerely apologize for this. We appreciate you bringing this to our attention, and we’ll be sure to address it with our team to ensure a better experience in the future. We’d love the opportunity to make it up to you—please feel free to reach out to us at [contact info] so we can discuss further. Best regards, The Management Team
   

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4. A

   Amanda

   San Diego1 commentaire

   3.0

   Y est allé le 10 mars 2025

   1. Cote globale 3
   2. Nourriture 3
   3. Service 3
   4. Ambiance 4

   Made a reservation for 6:45, we were seated at 7:15 our cook came out at 8/8:15. I feel like the food wasn’t that great this time 2 of us got filet mine was over cooked the size of the chicken breast is so tiny my 18 month old ate it all. Seem like we were there forever it was 9pm by the time we paid and we didn’t even linger. The cook was funny but the food is mediocre.
   

   Benihana - Temecula, CAA répondu il y a 6 jours

   Hi Amanda, Thank you for taking the time to share your feedback. We're truly sorry to hear that your experience at Benihana - Temecula, CA didn't meet your expectations. We always aim to provide our guests with quality food and service, and it's clear we fell short this time. We also apologize for the delay in service you experienced. We appreciate your patience and understanding, and we're taking your feedback seriously as we continually strive to improve our restaurant. We hope you'll give us another chance to impress you in the future. Best regards, The Management Team
   

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5. B

   Bailey

   San Diego2 commentaires

   1.0

   Y est allé le 10 mars 2025

   1. Cote globale 1
   2. Nourriture 1
   3. Service 2
   4. Ambiance 1

   This place was chaotic asf. Had reservations at 6:30 and wasn’t sat till 7… then we weren’t acknowledged by the waitress till 7:15 and didn’t get our food till 8!!!!! The food was terrible for the price, too salty and the steaks were chewy. Literally never coming back!
   

   Benihana - Temecula, CAA répondu il y a 7 jours

   Hi Bailey, We're truly sorry to hear about your experience at Benihana - Temecula, CA. It's clear that we didn't meet your expectations, and for that, we sincerely apologize. We always aim to provide a seamless dining experience, and we're sorry we fell short this time. We take your feedback seriously and will use it to improve our service. We hope you'll reconsider and give us another chance to provide you with the quality experience you deserve. Best, The Management Team
   

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6. OT

   Client d'OpenTable

   Las Vegas1 commentaire

   5.0

   Y est allé le 9 mars 2025

   1. Cote globale 5
   2. Nourriture 5
   3. Service 5
   4. Ambiance 5

   Went to celebrate a birthday and it was great and the food was amazing.
   

   Benihana - Temecula, CAA répondu le 10 mars 2025

   Dear Guest! Thank you for choosing to celebrate your special day at Benihana - Temecula, CA! We're thrilled to hear that you enjoyed your experience with us. Your kind words about our food and service truly made our day! We're also glad to know you found good value in your visit. We look forward to serving you again soon. Best, The Management Team
   

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7. OT

   Client d'OpenTable

   Las Vegas2 commentaires

   2.0

   Y est allé le 8 mars 2025

   1. Cote globale 2
   2. Nourriture 3
   3. Service 3
   4. Ambiance 2

   Bathrooms were dirty and out of supplies on a Friday night. Dirty bathrooms mean dirty restaurant. Our “chef” lost control of his tools a couple of times and one person at our table got hot oil in his face. Don’t need to come back.
   

   Benihana - Temecula, CAA répondu le 10 mars 2025

   Dear Guest! We're really sorry to hear about your recent experience at Benihana - Temecula, CA. We strive to maintain a clean and well-maintained environment for all our guests, and we're disappointed to hear that we didn't meet your expectations on this occasion. We also apologize for the inconvenience caused by the missing supplies and the incident with the hot oil. Your feedback is invaluable to us as it helps us improve. We're looking into the issues you've mentioned and hope to provide you with a more enjoyable experience in the future. Best regards, The Management Team
   

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8. C

   Christine

   Comté d’Orange1 commentaire

   3.0

   Y est allé le 8 mars 2025

   1. Cote globale 3
   2. Nourriture 5
   3. Service 3
   4. Ambiance 3

   Food was excellent, however the cook at our table was terrible. He just cooked didn't give a show, hardly spoke and when he did you couldn't hear him. He seemed as if he would rather be anywhere else then there.
   

   Benihana - Temecula, CAA répondu il y a 7 jours

   Thanks for visiting us, Christine. We're glad to hear that you enjoyed our food at Benihana - Temecula, CA. However, we're sorry to hear about your experience with our cook. We strive to provide excellent service to all our guests and it seems we fell short this time. We appreciate your feedback and will use it to improve our service. We hope you'll give us another chance to provide a better dining experience.
   

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9. L

   Lisa

   San Diego4 commentaires

   5.0

   Y est allé le 4 mars 2025

   1. Cote globale 5
   2. Nourriture 5
   3. Service 5
   4. Ambiance 5

   Enjoyed my lunch with friends. Thanks again for another great experience
   

   Benihana - Temecula, CAA répondu le 6 mars 2025

   Hi Lisa, We're thrilled to hear that you and your friends had a great time at Benihana - Temecula, CA! It's always a pleasure to serve our valued guests, and we're glad that you had a positive experience. Your kind words mean a lot to us. We look forward to welcoming you back for another delightful meal soon. Best regards, Benihana - Temecula, CA Management Team
   

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10. OT

    Client d'OpenTable

    Los Angeles1 commentaire

    1.0

    Y est allé le 2 mars 2025

    1. Cote globale 1
    2. Nourriture 4
    3. Service 1
    4. Ambiance 1

    The wait time was horrible, I had reservations at 830 pm didn’t get to eat till 1040 pm
    

    Benihana - Temecula, CAA répondu le 3 mars 2025

    Dear Guest! Thanks for the feedback. We're truly sorry to hear about your wait time experience. It's certainly not the standard we aim for at Benihana - Temecula, CA. We're glad to hear that you enjoyed the food and found it to be of value. We appreciate your patience and we hope to have the opportunity to serve you better in the future.
    

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