Big Easy - Chelsea

Review summary

1. c

   caulitte

   London

   1 review

   3.0

   1 review

   Dined 2 days ago

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 3

   Our greeting was wonderful even though we were early we were offered seating straight away which was nice. Unfortunately it all went down hill from here as the server came over and we asked all pork items to be placed on a separate plate because 2 of our group are Muslim, he argued and said most of the meat is pork and it's to much to separate which is clearly ridiculous, the food came altogether pork all over it, so we respectfully declined the plate and asked for the pork to be On a separate plate once again, he snatched back the plate and tutted loudly with him mouth and took it bk to the kitchen, obviously service charge was not paid and an apology was given by the ic1 manager. And another thing I never knew cash was no longer accepted at the big easy so i was shocked to be told this by management. Cash will always be king!!
   

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2. A

   Alex

   London

   2 reviews

   3.0

   2 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 4
   3. Service 1
   4. Ambience 4

   I've visited the Big Easy a few times over the past decade or so and it's always a reliable spot with good food, value for money, etc. However this Saturday the service was absolutely appalling. It was not that the staff were poor, it was that there were only 2 staff working front of house, including the manager. So there was only one person working the entire restaurant. Hopefully this is just a one-off, as otherwise, everything was great.
   

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3. I

   Irina

   London

   3 reviews

   4.0

   3 reviews

   Dined on January 12, 2025

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   We are returning customers to Big Easy Chelsea and this time brought our friends. Pleasantly discovered at the check out: children eat for free in January! All great as always, honest food is plenty, beer is cold, wine works. The meat was a dash dry and the lobster wasn’t as the last two times for some reason (for me) but we took no offence, everyone thoroughly enjoyed everything and even ordered the sweet treats. The service is caring and attentive. We will continue to frequent here.
   

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4. G

   Gabrielle

   London

   3 reviews

   2.0

   3 reviews

   Dined on January 11, 2025

   1. Overall 2
   2. Food 1
   3. Service 2
   4. Ambience 3

   Took ages for anyone to notice we’d sat down(despite our reservation). Food was awful. Not fresh, overpriced and really unpleasant. Wasn’t homemade, felt like it had just been warmed up. Will not be going back
   

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5. L

   Laylah

   London

   3 reviews

   4.0

   3 reviews

   Dined on January 11, 2025

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   Went for my mum's birthday as she's always wanted to go there, she enjoyed her food and the servers also sung her happy birthday as it was the actual day we went and she was pleasantly surprised and happy that they done that for her. Food was nice and cooked properly all the family enjoyed it
   

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6. E

   Ethan

   Manchester

   1 review

   3.0

   1 review

   Dined on January 11, 2025

   1. Overall 3
   2. Food 3
   3. Service 1
   4. Ambience 2

   Really poor service, no one seemed to care. Portions really small and not good value for money. Came out with our main course when having starters so this made us fill really rushed. So wipes or cloths with are normally given out. Really disappointed to see how down hill the big easy has gone.
   

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7. L

   Lita

   London

   1 review

   5.0

   1 review

   Dined on January 11, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food and service was absolutely amazing! We loved every bite. Guy who served us from starter to main meal was very friendly and polite. We were always asked if we were okay and if the food was good. My husband don’t really eat steak but that day when we dined in Big Easy, was his birthday and he loved the steak especially. Thank you guys for making our visit special ❤️
   

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8. T

   Tom

   VIP

   London

   37 reviews

   3.0

   37 reviews

   Dined on January 9, 2025

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 4

   It is what it is and always has been. Fine if you fancy ribs, surf and turf and good grilled seafood. Good chunky chips. Calamari quite full of oil. Service pretty indifferent.
   

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9. A

   Anastasia

   London

   1 review

   5.0

   1 review

   Dined on January 5, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Everything was great - food, service and care, music - a definite value for money dinner. We will be back!
   

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10. S

    Svetlana

    London

    5 reviews

    5.0

    5 reviews

    Dined on January 3, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Absolutely great in everything. Food and service was outstanding. Love to come to this place for 16 years
    

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