Big Star West Town

Review summary

1. j

   jeff

   VIP

   Chicago

   8 reviews

   1.0

   8 reviews

   Dined 6 days ago

   1. Overall 1
   2. Food 2
   3. Service 2
   4. Ambience 2

   I would give a poor for Service, but I’m very sensitive to the fact that these guys are dealing with the same problem Every Restaurant is dealing with, and that is finding enough labor to satisfy their demand. Having said that, we started running late for the Bulls game and literally needed to stand up and wait in line at the bar to find a way to pay our check Very cold air temp — low/mid 60s and the tacos aren’t as close to as good (food was served a little cold not terribly fresh )as the quality in their Bucktown location which doesn’t seem to make sense
   

   Big Star West TownResponded 3 days ago

   Hi Jeff, Very sorry that you had a bad experience during your last visit. Please let us know the next time you are around, we'd love to make it up to you!
   

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2. B

   Brian

   VIP

   Chicago

   38 reviews

   5.0

   38 reviews

   Dined on December 19, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Always a good experience coming here. Good food, even better whisky and tequila list.
   

   Big Star West TownResponded on December 21, 2024

   Hi Brian, Thank you for the love! We look forward to seeing you again.
   

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3. J

   Jacob

   Chicago

   1 review

   1.0

   1 review

   Dined on November 8, 2024

   1. Overall 1
   2. Food 4
   3. Service 1
   4. Ambience 2

   Took over 20 minutes before a server even talked to us, took additional 30 minutes to get the drinks. 50+ minutes from sitting down to receiving drinks. Ridiculous
   

   Big Star West TownResponded on November 16, 2024

   Hi Jacob, We are sorry to hear about your experience. Thank you for taking the time to bring this to our attention. We hope to have you back soon to make up for any shortcomings you may have had during your last visit.
   

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4. B

   Brian

   Chicago

   22 reviews

   3.0

   22 reviews

   Dined on November 8, 2024

   1. Overall 3
   2. Food 4
   3. Service 1
   4. Ambience 3

   Big Star had a very off night. I could not tell why they were so backed up but our party had a 7 PM reservation. Between the two apt for our table, our server and then our order, we did not get receive our initial order till 8:25. This did not appear to be the vault of our server per se, but the whole restaurant (bar, kitchen, host, etc). Very disappointing.
   

   Big Star West TownResponded on November 16, 2024

   Hi Brian, I'm really sorry that we missed the mark during your visit. Honest feedback like this is very much appreciated, as it will help us learn from mistakes and grow. We'd love to have you back soon to make up for any shortcomings you had during your last visit.
   

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5. B

   Brian

   VIP

   Chicago

   38 reviews

   5.0

   38 reviews

   Dined on November 1, 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Good as always. But, because of the menu change, I have to go on certain days to get my favorite dish. I say dish because they took away the other favorite I liked. They can update the whiskey/tequila list as well.
   

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6. B

   Brian

   VIP

   Chicago

   38 reviews

   4.0

   38 reviews

   Dined on October 11, 2024

   1. Overall 4
   2. Food 2
   3. Service 5
   4. Ambience 5

   What?!?! The menu changed?!?! I miss the camarones borachas already. And my favorite Civiche is only offered on Fridays (when I typically don’t stop in). Please bring them back. My love for their varieties of whiskeys and tequilas stays the same. However, maybe add a few more changes.
   

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7. B

   Brian

   VIP

   Chicago

   38 reviews

   5.0

   38 reviews

   Dined on September 27, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent as always. Great food, excellent selection of whiskeys and tequila/mezcals.
   

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8. B

   Brian

   VIP

   Chicago

   38 reviews

   5.0

   38 reviews

   Dined on August 27, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Always a good time. Good food, great whisky, friendly knowledgeable staff.
   

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9. L

   Leon

   Chicago

   2 reviews

   5.0

   2 reviews

   Dined on August 11, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We went for brunch and the chilaqueles and pork milanese and both were excellent!
   

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10. PS

    PattyS

    VIP

    Chicago

    4 reviews

    5.0

    4 reviews

    Dined on July 27, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Great service from server! made it fun and tasty
    

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