Bill's Restaurant & Bar - York

Review summary

1. MH

   MitchellH

   London

   2 reviews

   5.0

   2 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great staff, great food Restaurant was stylish with a good atmosphere. The staff were very friendly and helpful
   

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2. R

   Ruth

   Yorkshire

   2 reviews

   5.0

   2 reviews

   Dined on November 16, 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 4

   Great food at great price. We were seated quickly and our food was brought dast , will definitely be back
   

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3. G

   Gary

   Birmingham

   2 reviews

   4.0

   2 reviews

   Dined on November 16, 2024

   1. Overall 4
   2. Food 3
   3. Service 4
   4. Ambience 5

   Good, varied menu; run out of a main course option by 7:15; steak not grilled to order. Staff very friendly and compensated for steak. Overall, excellent meal out with family
   

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4. J

   Jane

   London

   4 reviews

   5.0

   4 reviews

   Dined on November 8, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food and service and a lovely atmosphere, perfect for a pre show meal
   

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5. R

   Rachel

   Oxford

   1 review

   5.0

   1 review

   Dined on November 2, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food was great and the service was excellent. The table was ready on arrival and drinks were quickly ordered and brought across. Great kid menu and the gluten free options were inclusive. All in all, an excellent experience
   

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6. P

   Penny

   Yorkshire

   3 reviews

   2.0

   3 reviews

   Dined on November 2, 2024

   1. Overall 2
   2. Food 3
   3. Service 3
   4. Ambience 2

   We were seated in a really poor position, it felt like sitting on a runway. Really small table too. My water glass was dirty, as was my knife - fortunately I swapped with my husband who wasn’t using his. My ceaser salad was very basic, no real flavour. My husband enjoyed his burger and fries. Just found it really underwhelming. Also don’t like having to sell my soul to use the guest WiFi. Paid using the QR code at the table, added a small tip, but then after payment was made I looked at the receipt and saw that the 12.5% opt out service charge was already added - but this wasn’t made clear at all, so we actually double tipped… which the service certainly didn’t warrant. Wouldn’t bother returning.
   

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7. b

   bernard

   Yorkshire

   1 review

   4.0

   1 review

   Dined on October 16, 2024

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 3

   It was York Restaurant Week when we were there, the menus of three courses was outstanding value at £15.
   

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8. E

   Erica

   Yorkshire

   1 review

   5.0

   1 review

   Dined on October 9, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Very dog friendly. Great food & service. Highly recommend. .
   

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9. R

   Rebecca

   Yorkshire

   2 reviews

   5.0

   2 reviews

   Dined on September 28, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent as always, service with a smile and food was so tasty and filling
   

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10. A

    Ashleigh

    Bath

    1 review

    1.0

    1 review

    Dined on September 9, 2024

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 1

    Arrived at bills and was greeted by a manger, we had got offered a couple of tables, when pointed at a table.. the manger had stated it wasn’t ready so I asked to go to the high table that was also on offer and was refused. A couple that came in after us, got served first and we had been there for almost 10mins. Ordered drinks, starters and mains all together. Drinks arrived quickly. Starters were great and hot. Mains - my partner had the bills burger. Burger was hot and could see the steam coming out of the burger. I ordered the chicken burger - however it doesn’t state on the menu that the coleslaw is in the burger and assume it’s a side. Nope it was a mountain of coleslaw, the chicken was stone cold along with the sweet potato fries myself and partner asked to swap from the chips that was meant to of come with the food. The female manger had noticed that I had sent my plate back as she kept looking at the table. Yet, didn’t come over to ask if everything was okay.. once I reordered my food. It wasn’t enjoyable as would have been nice to of enjoyed my dinner with my partner together, but instead ending up sitting there not enjoying the food at all. The manger came over to ask how everything was and i explained that I wasn’t happy as i would of enjoyed my food more if I could of eaten my dinner along with my partner instead he’s eaten his and instead I ended up eating just the chicken and even that was a chore to Chew. Honestly such a disappointment, not the first time of going to bills in another city and had issues with the food and service. Bills has certainly gone down hill since the company got bought out. All I can say is JADE - you were amazing and your customer service was grand. Keep up the good work and maybe train the others Inc mangers of a thing or two on customer service based roles. The whole experience was just not enjoyable and won’t be returning to a bills anytime soon.
    

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