BJ's Restaurant & Brewhouse - Anaheim Hills

Review summary

1. j

   jennifer

   VIP

   Orange County

   27 reviews

   2.0

   27 reviews

   Dined on February 7, 2025

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 1

   The service is always bad here. It takes forever to get our food.
   

   BJ's Restaurant & Brewhouse - Anaheim HillsResponded on February 8, 2025

   We are so sorry to read about your recent experience. Our service wasn't up to par, and we apologize for having kept you waiting. Please don't hesitate to reach out to one of our managers the next time this happens. Our team will do everything we can to make it right.
   

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2. M

   Mark

   Orange County

   50 reviews

   3.0

   50 reviews

   Dined on January 26, 2025

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 4

   This may be the poorest review that I have given in a long, long time. We were seated very quickly, but that was to be the only time that the word "quickly" would apply to our experience. We had the impression that the entire wait staff was either spread out way to thinly or that worst of all more than half of them were brand new and had no idea of what they were doing. Thankfully the food was very good, the prime rib and the steak, perhaps the salad that my daughter-in-law ordered as her main course left a lot to be desired, but overall, we mostly enjoyed our dinners, once they all, one by one, finally showed up on our table. We kept saying to each other that we should have gone up the hill to Wood Ranch and next time we will. One moment of great irony was when our waitress came by to let us know that she was going on her break! Imagine our surprise since we hadn't seen her for quite some time up to that point.
   

   BJ's Restaurant & Brewhouse - Anaheim HillsResponded on January 28, 2025

   Mark, thanks for sharing your experience. We’re glad you enjoyed the food but are sorry to hear about the service delays. Your feedback is valuable, and we’re committed to improving our training and efficiency. We hope to provide a better experience during your next visit.
   

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3. W

   William

   Orange County

   57 reviews

   5.0

   57 reviews

   Dined on January 16, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   We went there for lunch with some friends. The food was very good and the server was excellent. She was very accommodating. We got there during rush hour so the noise level was a bit loud. After the rush-hour, the noise level was much better. We will go there again 
   

   BJ's Restaurant & Brewhouse - Anaheim HillsResponded on January 21, 2025

   Thanks for the great feedback, William! We're thrilled you enjoyed the food and had a wonderful experience with our server. We appreciate your understanding of the rush hour noise and look forward to welcoming you back for another enjoyable lunch soon!
   

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4. s

   steve

   VIP

   Orange County

   13 reviews

   2.0

   13 reviews

   Dined on January 15, 2025

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 1

   Had a reservation but still had to wait a long time. Extremely crowded and noisy with partying 20 somethings. Could barely hear each other talk. Server failed to take off discount shown to him on arrival. Waited a very long time for bill correction, etc. Food OK at best.
   

   BJ's Restaurant & Brewhouse - Anaheim HillsResponded on January 16, 2025

   Hi Steve. We are so sorry you were not satisfied with your BJ’s visit and hope you can give us another chance. Next time, if anything about your experience can be improved, please let our managers know so we can make it right while you are dining with us. Thank you for your feedback.
   

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5. M

   Marliss

   Los Angeles

   2 reviews

   5.0

   2 reviews

   Dined on January 13, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I have a problem with your rewards program. My order history lists my last visit as March 14, 2024. Nothing since then has posted. Therefore, I am not earning any points. I have tried to get help with it. The person I talked to said she could see my visits, but I can't see them, and I'm not getting the points. Any suggestions? My last visit was last Sunday, January 12. Maybe you could get those points added to my rewards? Also, I tried to put this is the "Private Note" box, but whenever I try that, the only option I have at the bottom of the page between back and next is back. So, I can't send you a private note. You can sign me frustrated.
   

   BJ's Restaurant & Brewhouse - Anaheim HillsResponded on January 16, 2025

   We’re sorry to hear about your experience. Please email us at feedback@bjsrestaurantscom and provide the name your review was posted under and that it is about our Anaheim Hills restaurant. Allow us a few days to get back to you. Thank you.
   

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6. s

   sue

   Central Coast

   11 reviews

   2.0

   11 reviews

   Dined on January 11, 2025

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 4

   We have always loved BJ’s. The menu is extensive and the service has been good, until tonight. Our server (I won’t mention his name in this review) had no personality and honestly was quite rude at times. The food…. We asked for extra sauce on our pizza and it showed up very dry. Almost NO sauce. So instead of sending it back, we just asked for a side of sauce, thinking that may salvage it. When finally the sauce was brought it was COLD. Like out of the refrigerator cold. I’m not sure why anyone would think that would be ok. In the end , our server ended his shift midway thru our service and thankfully the next server salvaged what was left of an otherwise terrible experience.
   

   BJ's Restaurant & Brewhouse - Anaheim HillsResponded on January 12, 2025

   Thank you for sharing your experience. Sounds like we didn't provide the outstanding service we strive for this time. We'll address this with the staff and make sure it doesn't happen again. We would like to make it up to you. Please swing back by our location and personally share this experience with the manager so we can do right by you.
   

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7. M

   Maria

   Los Angeles

   1 review

   5.0

   1 review

   Dined on January 5, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Nice lunch and quick service by waiter (forgot his name).
   

   BJ's Restaurant & Brewhouse - Anaheim HillsResponded on January 7, 2025

   Thanks for the great feedback, Maria! We're thrilled to hear you enjoyed your lunch and received quick service. We'll make sure to recognize our team for their hard work. Hope to see you again soon!
   

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8. C

   Catherine

   Orange County

   13 reviews

   4.0

   13 reviews

   Dined on December 24, 2024

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 4

   Waited a very long time for our server. She apologized and said they were understaffed. She seemed rushed and stressed. Luckily we were enjoying our family time, but it was still a very long wait.
   

   BJ's Restaurant & Brewhouse - Anaheim HillsResponded on December 26, 2024

   Catherine, thank you for your feedback! We appreciate your understanding during a busy time. Our team strives to provide great service, and we’re sorry for the wait. We’re working to improve our staffing to enhance the experience for our valued guests. Hope to see you again soon!
   

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9. j

   jennifer

   VIP

   Orange County

   27 reviews

   2.0

   27 reviews

   Dined on December 22, 2024

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 1

   Even at 5:30 pm the service is awful. Took over an hour to get our food. Over this place.
   

   BJ's Restaurant & Brewhouse - Anaheim HillsResponded on December 27, 2024

   Hi Jennifer, we’re truly sorry to hear about your experience. Timely service is important to us, and we’re working to improve. Your feedback helps us get better, and we appreciate you sharing it.
   

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10. OT

    OpenTable Diner

    VIP

    Los Angeles

    13 reviews

    4.0

    13 reviews

    Dined on November 8, 2024

    1. Overall 4
    2. Food 4
    3. Service 4
    4. Ambience 3

    Lights are too bright , can’t drink & relax
    

    BJ's Restaurant & Brewhouse - Anaheim HillsResponded on November 10, 2024

    Thanks for your feedback! We appreciate your input on the lighting and understand how important ambiance is for relaxation. We'll definitely take your comments into consideration as we strive to enhance our guests' experience. Hope to see you again soon!
    

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