BJ's Restaurant & Brewhouse - Avon

Review summary

1. S

   Stephen

   Indiana

   11 reviews

   4.0

   11 reviews

   Dined 5 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 3

   Although they were pretty busy with people waiting for tables, we were seated immediately as we had reservations. Service was very good, food was plentiful and delicious. It was noisy but that's understandable since the place was so full on a Saturday night. No complaints. App made it easy to review and pay our bill when we were ready to leave.
   

   BJ's Restaurant & Brewhouse - AvonResponded 4 days ago

   Thank you for the great feedback, Stephen! We're thrilled to hear that your experience was enjoyable despite the weekend buzz. It’s wonderful to know that our reservations and app made your visit smoother. We hope to see you again soon for another delicious meal!
   

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2. R

   Ryan

   Indiana

   2 reviews

   3.0

   2 reviews

   Dined 6 days ago

   1. Overall 3
   2. Food 4
   3. Service 5
   4. Ambience 5

   It didn't seem to matter that we had a reservation. They just put us in the queue and we waited 40 minutes like everyone else.
   

   BJ's Restaurant & Brewhouse - AvonResponded 4 days ago

   Ryan, we appreciate your feedback and apologize for the wait despite your reservation. We strive to improve our service and will address this issue with our team. Thank you for sharing your experience, and we hope to provide a better visit next time.
   

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3. J

   Jarod

   Indiana

   10 reviews

   5.0

   10 reviews

   Dined on February 15, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Quick seating, great service and food was delicious!
   

   BJ's Restaurant & Brewhouse - AvonResponded on February 17, 2025

   Thanks for the fantastic review, Jarod! We're thrilled to hear you enjoyed the quick seating, great service, and delicious food. Your feedback motivates our team to keep delivering excellent experiences. We can't wait to welcome you back soon!
   

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4. D

   Dillon

   Unspecified

   1 review

   1.0

   1 review

   Dined on February 15, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   awful experience, food was awful, service was slow, had to call back items for quality issues
   

   BJ's Restaurant & Brewhouse - AvonResponded 3 days ago

   Hi Dillon. We are so sorry you were not satisfied with your BJ’s visit and hope you can give us another chance. Next time, if anything about your experience can be improved, please let our managers know so we can make it right while you are dining with us. Thank you for your feedback.
   

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5. J

   Jim

   Indiana

   4 reviews

   2.0

   4 reviews

   Dined on February 14, 2025

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 5

   Good experience from a restaurant other than the service, which was absolutely the worst never got a refill on my drink the entire night had to wait way too long between seeing the server and really inconsistent with the bringing out of the food. My salad came out within a minute of me, ordering the appetizer took another 15 minutes And another 20 minutes for the rest of the food. People were actually coming to our table asking if this is our food multiple times even asking what table number we were like we would know that.
   

   BJ's Restaurant & Brewhouse - AvonResponded on February 16, 2025

   Thank you for sharing your experience Jim. Sounds like we didn't provide the outstanding service we strive for this time. We'll address this with the staff and make sure it doesn't happen again. We would like to make it up to you. Please swing back by our location and personally share this experience with the manager so we can do right by you.
   

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6. M

   Mike

   VIP

   Indiana

   7 reviews

   3.0

   7 reviews

   Dined on February 14, 2025

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   - service was good yet sparse give the large VD crowd. - didn’t like the hostess yelling names every few minutes; thought that is what text is expected to do. Diminished the atmosphere. - menu has lots of variety, nice!
   

   BJ's Restaurant & Brewhouse - AvonResponded on February 16, 2025

   Thanks for your feedback, Mike! We appreciate your insights on the service and atmosphere. We’re glad you enjoyed the menu variety. Your comments will help us improve the overall experience for our guests. Looking forward to seeing you again soon!
   

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7. W

   Wendee

   Indiana

   3 reviews

   3.0

   3 reviews

   Dined on February 14, 2025

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 4

   Normally our experience at BJ's is good, which is why we go back so often. But, on Friday, our food was subpar and they brought out 2 of the 3 meals and they must have forgotten the 3rd, because after about 10 minutes, we had to ask our server about it.
   

   BJ's Restaurant & Brewhouse - AvonResponded on February 18, 2025

   Wendee, we appreciate your loyalty and are sorry to hear about your recent experience. We strive for consistency, and it’s disappointing to fall short. Your feedback is invaluable, and we’ll address this with our team to ensure better service in the future. Thank you for sharing your thoughts!
   

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8. K

   Keith

   VIP

   Indiana

   4 reviews

   5.0

   4 reviews

   Dined on January 30, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a server named Tonya and she is fantastic. Very friendly and personable. She knows what she’s doing and knows how to take care of her customers.  This is not the first time we’ve had her and she has always been great. She remember who we were.
   

   BJ's Restaurant & Brewhouse - AvonResponded on February 3, 2025

   Thanks for the amazing feedback, Keith! We're thrilled to hear about your positive experiences with Tonya. She truly embodies our commitment to exceptional service. We can’t wait to welcome you back for another great visit!
   

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9. I

   Ivetta

   Indiana

   11 reviews

   4.0

   11 reviews

   Dined on January 25, 2025

   1. Overall 4
   2. Food 4
   3. Service 2
   4. Ambience 3

   Food is usually good. They tend to run out of pork chops pretty early. Great selection of craft beers
   

   BJ's Restaurant & Brewhouse - AvonResponded on January 28, 2025

   Thanks for your feedback! We're glad you enjoy the food and craft beer selection. We’re working on improving our pork chop availability to ensure everyone gets to enjoy them. Your input is invaluable in helping us enhance your experience!
   

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10. R

    Richard

    Indiana

    1 review

    3.0

    1 review

    Dined on January 25, 2025

    1. Overall 3
    2. Food 4
    3. Service 3
    4. Ambience 4

    It was busy and they were under staffed. We had a reservation, arrived a few minutes ahead of time and still waited 20 minutes to be seated. What’s the point of a reservation, if it doesn’t account for busiest and staffing levels? Server was good once seated.
    

    BJ's Restaurant & Brewhouse - AvonResponded on January 28, 2025

    We are so sorry to read about your recent experience. Our service wasn't up to par, and we apologize for having kept you waiting. Please don't hesitate to reach out to one of our managers the next time this happens. Our team will do everything we can to make it right.
    

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