BJ's Restaurant & Brewhouse - Chandler

Review summary

1. B

   Brent

   Phoenix

   4 reviews

   5.0

   4 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We came in as a party of 8. The staff was very accommodating. It was busy but we had great service. Chrystal was a rock star. Do what you can to keep her employed. She was great.
   

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2. T

   Trish

   VIP

   Chicago

   26 reviews

   4.0

   26 reviews

   Dined 5 days ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 3

   Once we finally were seated our server was wonderful. Very loud inside. Food very goof.
   

   BJ's Restaurant & Brewhouse - ChandlerResponded 4 days ago

   Thanks for your feedback, Trish! We're thrilled to hear you enjoyed your server and the food. We appreciate your input on the noise level and will work on improving the atmosphere. Your experience matters to us!
   

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3. OT

   OpenTable Diner

   Washington DC

   1 review

   3.0

   1 review

   Dined 6 days ago

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 4

   It took over 30 minutes to seat us at our table for a reservation.
   

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4. G

   Ginger

   Phoenix

   4 reviews

   5.0

   4 reviews

   Dined on February 17, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   All staff were friendly. Brayden was an awesome server. He helped with menu items, was knowledgeable, fast with refills and overall very personable. The food was delicious. Our son just got engaged, so we tried the Sweetheart Pizookie and it was so yummy with the chocolate shell chocolate that you pour on top. I loved the interaction with the dish. Great dinner. We will be back soon.
   

   BJ's Restaurant & Brewhouse - ChandlerResponded on February 18, 2025

   We're thrilled to hear you had such a wonderful experience with Brayden and enjoyed the Sweetheart Pizookie. Congratulations to your son on his engagement! We can’t wait to welcome you back for more delicious meals and great service.
   

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5. K

   Kevin

   Phoenix

   1 review

   1.0

   1 review

   Dined on February 14, 2025

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 3

   Took 20 minutes to get one beer and had a reservation for 630 didnt get seated till almost 7pm
   

   BJ's Restaurant & Brewhouse - ChandlerResponded 7 days ago

   Kevin, we’re really sorry to hear about your experience. Timeliness is important to us, and we appreciate your feedback. We’ll address this with our team to ensure improvements are made. Thank you for bringing this to our attention. We hope to serve you better next time.
   

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6. K

   Karen

   Phoenix

   2 reviews

   2.0

   2 reviews

   Dined on February 14, 2025

   1. Overall 2
   2. Food 5
   3. Service 2
   4. Ambience 4

   Even though we had reservations, we had to wait 30 minutes to be seated
   

   BJ's Restaurant & Brewhouse - ChandlerResponded on February 17, 2025

   Karen, we appreciate your feedback and apologize for the wait despite having reservations. Your experience is important to us, and we're working to improve our seating process. Thank you for bringing this to our attention. We hope to provide a better experience next time!
   

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7. C

   Cheryl

   Phoenix

   1 review

   5.0

   1 review

   Dined on February 14, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a table of 8, mostly out of State guests...we had an amazing time and the food is so reasonable compared to other restaurants.....we will be back!!! Thank you for your great service!!!!
   

   BJ's Restaurant & Brewhouse - ChandlerResponded on February 17, 2025

   Cheryl, we're thrilled to hear you and your guests had such a fantastic experience! It's wonderful to know you enjoyed the food and service. We can't wait to welcome you back for another amazing meal! Thank you for sharing your thoughts!
   

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8. a

   anna

   VIP

   Phoenix

   4 reviews

   5.0

   4 reviews

   Dined on February 1, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Always a great experience! Best pork chop in the East Valley, hands down. Breydon and Matthew, the best servers. David, Mgr walked around to ensure all is great!
   

   BJ's Restaurant & Brewhouse - ChandlerResponded on February 2, 2025

   Thank you, Anna! We’re thrilled you had such a great experience and enjoyed our pork chop. Breydon, Matthew, and David appreciate your kind words and dedication to excellent service. We look forward to welcoming you back soon!
   

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9. g

   gina

   VIP

   Phoenix

   7 reviews

   5.0

   7 reviews

   Dined on January 18, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a wonderful experience. Our waitress was wonderful. Food was great and we really enjoyed the atmosphere.
   

   BJ's Restaurant & Brewhouse - ChandlerResponded on January 19, 2025

   Thanks for the fantastic feedback, Gina! We're thrilled to hear you had a wonderful experience with great food and service. Our team works hard to create a welcoming atmosphere, and it's rewarding to know you enjoyed it. Looking forward to your next visit!
   

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10. C

    Cristina

    VIP

    Orange County

    2 reviews

    4.0

    2 reviews

    Dined on January 12, 2025

    1. Overall 4
    2. Food 5
    3. Service 3
    4. Ambience 4

    Beware that the hosts do not read your requests when you make a reservation. This is the third time I have made a reservation with a note requesting a table instead of a booth and a booth was set up. When I asked for a table at the desk because we have a person with a wheelchair or walker, the reply was “I don’t have any control over that.” This particular time, we had to wait an extra 40 min for a table. They made no effort to make it right.
    

    BJ's Restaurant & Brewhouse - ChandlerResponded on January 13, 2025

    Cristina, thanks for sharing your experience. We're sorry to hear about the mix-up with your reservation and the wait time. Your feedback is important, and we’ll ensure it reaches our team to improve our service. We appreciate your patience and hope to provide a better experience next time.
    

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