BJ's Restaurant & Brewhouse - Tuttle Crossing

Review summary

1. M

   Michael

   Columbus

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 4

   We had a reservation for Christmas Eve. Despite being a little shorthanded, the staff did a great job!
   

   BJ's Restaurant & Brewhouse - Tuttle CrossingResponded 1 day ago

   Thank you, Michael! We’re thrilled to hear you enjoyed your Christmas Eve experience. Our team truly goes above and beyond, even during busy times. Your support means a lot to us!
   

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2. J

   Joe

   VIP

   Columbus

   2 reviews

   1.0

   2 reviews

   Dined 3 days ago

   1. Overall 1
   2. Food 3
   3. Service 3
   4. Ambience 2

   Restaurant wasn’t staffed well for the holiday crowd. Had a 5:30 reservation but didn’t get sat for 50 minutes despite being told 5 minutes when we checked in. Several open tables were available including the one we ultimately got sat in. Service wasn’t great, waiter didn’t communicate kitchen issues well & it took us 2.5 hours from arrival to our check. Out of Ribs and mini pizzas, waiting made a decision for our table which ultimately was fine but asking first should’ve happened. Comped our appetizer bc it was way too long to arrive, yet we never once saw or heard from a manager to apologize for the issues or inconvenience. Food quality was fine but for the prices BJs charges, you’d expect a better experience. Very disappointing
   

   BJ's Restaurant & Brewhouse - Tuttle CrossingResponded 1 day ago

   Thank you so much for taking time to provide feedback about your experience. We welcome the opportunity to speak with you more about this visit, and if there is anything else you would care to share with us, please email feedback@bjsrestaurant s.com. So we’ll know which review is yours, please include the name your review was posted under and that it is about our Tuttle Crossing restaurant. Please allow us a few days to get back to you. Thank you for your review.
   

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3. K

   Kelly

   VIP

   Columbus

   7 reviews

   1.0

   7 reviews

   Dined 3 days ago

   1. Overall 1
   2. Food 4
   3. Service 1
   4. Ambience 4

   Maybe because it was Christmas Eve but reservations meant very little ~ they were not prepared for all the reservations that were made. We waited 35 min past our time while others 1.5 hours!!
   

   BJ's Restaurant & Brewhouse - Tuttle CrossingResponded 1 day ago

   We are so sorry to read about your recent experience. Our service wasn't up to par, and we apologize for having kept you waiting. Please don't hesitate to reach out to one of our managers the next time this happens. Our team will do everything we can to make it right.
   

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4. S

   Steve

   Columbus

   1 review

   3.0

   1 review

   Dined 7 days ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 4

   Had a burger. Pretty average. Had fake smoke taste like Burger King. Burped it up for hours. French fries were cold and dry. Sitting out for a long time unless they recycle them. Ordered fresh one. Waitress not around much considering it was a Friday night and the place was pretty empty at 6pm. Got busier as the night went along.
   

   BJ's Restaurant & Brewhouse - Tuttle CrossingResponded 1 day ago

   Sorry to hear you were disappointed with your meal, Steve. We want all our guests to leave with warm smiles and full stomachs. If you're ever unsatisfied with your order, please speak with an on-site manager, so we can fix it for you right away.
   

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5. T

   Tina

   Columbus

   1 review

   2.0

   1 review

   Dined on November 22, 2024

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 1

   Reservations at 6 for 6 adults 4 children. Took 1 hr and 15 min to get our dinner. Offered free cookies to make up for inconvenience. After the long wait only 1/2 the food was hot. The entire dinner plus cookies took a total of 2 hrs and 25 min.
   

   BJ's Restaurant & Brewhouse - Tuttle CrossingResponded on November 23, 2024

   Thank you for sharing your experience Tina. Sounds like we didn't provide the outstanding service we strive for this time. We'll address this with the staff and make sure it doesn't happen again. We would like to make it up to you. Please swing back by our location and personally share this experience with the manager so we can do right by you.
   

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6. T

   Tyler

   Columbus

   2 reviews

   5.0

   2 reviews

   Dined on November 17, 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Our party was a little hectic but we still got great service. I don’t remember our servers name, but she handled our table very well. We had a reservation for 8-10 people and they had a table ready on time even in a packed house. The food was pretty good and they had a lot of variety. Drinks and appetizers were a little pricey. The atmosphere was clean and casual with football games on every tv. Our family was excited to see each other so there may have been moments where we were the noisy table. But I don’t think it ever felt excessively loud and nobody seemed bothered by the noise level. It was not hard to converse to each other over a large table. We had a great time and would go back again.
   

   BJ's Restaurant & Brewhouse - Tuttle CrossingResponded on November 18, 2024

   Tyler, we're thrilled to hear you had a great time at your party! Our team works hard to provide excellent service, even during busy times. We appreciate your feedback on the food and drinks. Looking forward to welcoming you back for more fun and good times!
   

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7. M

   Michelle

   Columbus

   2 reviews

   2.0

   2 reviews

   Dined on October 27, 2024

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 3

   My daughter chose this restaurant for a special occasion to celebrate and it just didn't live up to the previous times we had visited.
   

   BJ's Restaurant & Brewhouse - Tuttle CrossingResponded on October 29, 2024

   We never want to let our guests down, and it sounds like we missed the mark on your visit. We’re here to help and would like to learn more about your experience. If you’d like to discuss further, please send us an email at feedback@bjsrestaurantscom. So we’ll know which review is yours, please include the name your review was posted under and that it is about our Tuttle Crossing restaurant.
   

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8. K

   Karen

   Grand Rapids

   3 reviews

   5.0

   3 reviews

   Dined on October 26, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Definitely get the chicken wings with root beer BBQ sauce!
   

   BJ's Restaurant & Brewhouse - Tuttle CrossingResponded on October 28, 2024

   Thanks for the awesome recommendation, Karen! We're thrilled to hear you loved the chicken wings with our root beer BBQ sauce. It’s a fan favorite! We appreciate your support and look forward to serving you again soon.
   

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9. J

   Jeff

   New York City

   19 reviews

   5.0

   19 reviews

   Dined on October 26, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 3

   Celebrated our sons 15th birthday with friends, had a fantastic meal
   

   BJ's Restaurant & Brewhouse - Tuttle CrossingResponded on October 31, 2024

   Thanks for sharing, Jeff! We’re thrilled to hear you and your son had a fantastic birthday celebration with us. It’s always a pleasure to host special moments. We look forward to welcoming you back for more delicious meals and celebrations!
   

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10. OT

    OpenTable Diner

    Columbus

    2 reviews

    1.0

    2 reviews

    Dined on September 29, 2024

    1. Overall 1
    2. Food 2
    3. Service 1
    4. Ambience 2

    Did not act like the had our reservations. Terrible service and experience
    

    BJ's Restaurant & Brewhouse - Tuttle CrossingResponded on October 1, 2024

    We're truly sorry to hear about your experience. We strive for great service and clearly fell short this time. Your feedback is important to us, and we’ll address this with our team to ensure it doesn’t happen again. Thank you for sharing your thoughts.
    

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