BJ's Restaurant & Brewhouse - Tuttle Crossing

Review summary

1. T

   Taylor

   Columbus

   14 reviews

   4.0

   14 reviews

   Dined 2 days ago

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 4

   Food and service was great. We made a reservation and they did not seat us until 20 minutes after our reservation. They need to operate their reservation system properly so the dozens of people waiting, aren’t.
   

   BJ's Restaurant & Brewhouse - Tuttle CrossingResponded 1 day ago

   Thanks for your feedback, Taylor! We're thrilled you enjoyed the food and service. We appreciate your insight on the reservation timing and are actively working to improve our system. Your experience helps us enhance our service for everyone. We hope to welcome you back soon!
   

   Is this helpful?

2. T

   Tom

   Columbus

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food was quick and good as always. My Wife and son always look forward to going there. Our waiter was very polite, happy and attentive. Thank you
   

   BJ's Restaurant & Brewhouse - Tuttle CrossingResponded today

   Thanks for the awesome feedback, Tom! We're thrilled to hear that you and your family enjoy your visits. Our team works hard to provide great service, and it’s fantastic to know it made your experience memorable. We look forward to welcoming you back soon!
   

   Is this helpful?

3. R

   RICHARD

   Columbus

   32 reviews

   2.0

   32 reviews

   Dined on February 3, 2025

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 4

   $21 Asian salad had only 5 paper thin 1” squares of ahi tuna. No lettuce, all weeds and mushy tomatoes that were soft and gritty. Very poor value.
   

   BJ's Restaurant & Brewhouse - Tuttle CrossingResponded on February 5, 2025

   Hi Richard. We are so sorry you were not satisfied with your BJ’s visit and hope you can give us another chance. Next time, if anything about your experience can be improved, please let our managers know so we can make it right while you are dining with us. Thank you for your feedback.
   

   Is this helpful?

4. m

   michael

   VIP

   Columbus

   5 reviews

   1.0

   5 reviews

   Dined on January 28, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 5

   Service and kitchen were awful. Appetizer plates never got cleared the whole meal. Pizzokies were over cooked to a brown crisp. When asking for a box to go they forgot and we had to get up to ask them. No check in to see how things were going.
   

   BJ's Restaurant & Brewhouse - Tuttle CrossingResponded on January 30, 2025

   Thank you for sharing your experience Michael. Sounds like we didn't provide the outstanding service we strive for this time. We'll address this with the staff and make sure it doesn't happen again. We would like to make it up to you. Please swing back by our location and personally share this experience with the manager so we can do right by you.
   

   Is this helpful?

5. J

   Jean

   VIP

   Columbus

   19 reviews

   4.0

   19 reviews

   Dined on January 24, 2025

   1. Overall 4
   2. Food 3
   3. Service 3
   4. Ambience 3

   We got the crispy chicken salad and the chicken wasn't even room temperature. Very disappointing
   

   BJ's Restaurant & Brewhouse - Tuttle CrossingResponded on January 25, 2025

   Thanks for your feedback, Jean. We’re sorry to hear that the chicken in your salad wasn’t at the right temperature. Your experience is important to us, and we’ll make sure to address this with our team to improve. We appreciate your support and hope to serve you better next time!
   

   Is this helpful?

6. P

   Phillip

   Columbus

   5 reviews

   2.0

   5 reviews

   Dined on December 31, 2024

   1. Overall 2
   2. Food 4
   3. Service 2
   4. Ambience 2

   Wouldn't suggest for NYE, thats for sure. 90 minute wait on food, most of which was cold. Waiter was accomadting at the end and got a fair amount of the check covered but was not a good way to start NYE,
   

   BJ's Restaurant & Brewhouse - Tuttle CrossingResponded on January 2, 2025

   We are so sorry to read about your recent experience. Our service wasn't up to par, and we apologize for having kept you waiting. Please don't hesitate to reach out to one of our managers the next time this happens. Our team will do everything we can to make it right.
   

   Is this helpful?

7. R

   Rachel

   Columbus

   2 reviews

   4.0

   2 reviews

   Dined on December 31, 2024

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 4

   Long wait for drinks and food to be served. Food was great & love the chicken pot stickers!
   

   BJ's Restaurant & Brewhouse - Tuttle CrossingResponded on January 2, 2025

   Thanks for your feedback, Rachel! We’re thrilled you enjoyed the food and chicken pot stickers. We’re working on improving our service speed to enhance your experience. We appreciate your support and hope to serve you again soon!
   

   Is this helpful?

8. T

   Tim

   Cincinnati

   1 review

   4.0

   1 review

   Dined on December 27, 2024

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   Service was excellent except one of my pet peeves is they brought our salads and two minutes later our dinners arrived. I dislike when that happens. No reason for that to happen if the kitchen is paying attention
   

   BJ's Restaurant & Brewhouse - Tuttle CrossingResponded on December 29, 2024

   Tim, we appreciate your feedback! We're glad to hear you enjoyed the service, but we understand the timing of your meals was off. We'll take your comments to heart to improve our coordination. Thank you for sharing your experience with us!
   

   Is this helpful?

9. M

   Michael

   Columbus

   1 review

   5.0

   1 review

   Dined on December 24, 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 4

   We had a reservation for Christmas Eve. Despite being a little shorthanded, the staff did a great job!
   

   BJ's Restaurant & Brewhouse - Tuttle CrossingResponded on December 26, 2024

   Thank you, Michael! We’re thrilled to hear you enjoyed your Christmas Eve experience. Our team truly goes above and beyond, even during busy times. Your support means a lot to us!
   

   Is this helpful?

10. J

    Joe

    VIP

    Columbus

    2 reviews

    1.0

    2 reviews

    Dined on December 24, 2024

    1. Overall 1
    2. Food 3
    3. Service 3
    4. Ambience 2

    Restaurant wasn’t staffed well for the holiday crowd. Had a 5:30 reservation but didn’t get sat for 50 minutes despite being told 5 minutes when we checked in. Several open tables were available including the one we ultimately got sat in. Service wasn’t great, waiter didn’t communicate kitchen issues well & it took us 2.5 hours from arrival to our check. Out of Ribs and mini pizzas, waiting made a decision for our table which ultimately was fine but asking first should’ve happened. Comped our appetizer bc it was way too long to arrive, yet we never once saw or heard from a manager to apologize for the issues or inconvenience. Food quality was fine but for the prices BJs charges, you’d expect a better experience. Very disappointing
    

    BJ's Restaurant & Brewhouse - Tuttle CrossingResponded on December 26, 2024

    Thank you so much for taking time to provide feedback about your experience. We welcome the opportunity to speak with you more about this visit, and if there is anything else you would care to share with us, please email feedback@bjsrestaurant s.com. So we’ll know which review is yours, please include the name your review was posted under and that it is about our Tuttle Crossing restaurant. Please allow us a few days to get back to you. Thank you for your review.
    

    Is this helpful?