BJ's Restaurant & Brewhouse - Virginia Gateway

Review summary

1. J

   Joan

   Washington DC

   1 review

   3.0

   1 review

   Dined 1 day ago

   1. Overall 3
   2. Food 5
   3. Service 1
   4. Ambience 5

   We had a reservation for seven and we did not get seated till 720. The food was very good. The service was not good at all. The server was very slow and non-attentive to the table.
   

   BJ's Restaurant & Brewhouse - Virginia GatewayResponded today

   Thank you for sharing your experience Joan. Sounds like we didn't provide the outstanding service we strive for this time. We'll address this with the staff and make sure it doesn't happen again. We would like to make it up to you. Please swing back by our location and personally share this experience with the manager so we can do right by you.
   

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2. A

   Andrea

   Washington DC

   11 reviews

   5.0

   11 reviews

   Dined on December 13, 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Everything was wonderful. My granddaughter’s Mac n cheese could have been hotter as well as my soup but truly we love coming here. It’s always very festive on Friday nights. My husband loves the beet selection.
   

   BJ's Restaurant & Brewhouse - Virginia GatewayResponded on December 14, 2024

   Andrea, thank you for your fantastic review! We're thrilled to hear you enjoy the festive atmosphere and that your husband loves the beet selection. We appreciate your feedback on the temperature of the dishes and will ensure our team is aware. Looking forward to welcoming you back soon!
   

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3. D

   Diana

   Richmond

   4 reviews

   2.0

   4 reviews

   Dined on December 8, 2024

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 2

   Our waitress/management failed to tell us a very large group was coming in to the same section where we were seated. We had just ordered a dessert and asked her to bring our checks when it came out; then she got busy with the "new group". Our dessert was not delivered for over 30 minutes even after one member of our group went looking for a manager. She did eventually find our waitress again and explained our discontent. We were informed "we stayed too long" but she would get our checks. Our dessert got delivered by another staff person but not our checks. We could hardly talk to each other but decided since we had a menu we would figure out our totals and just leave it on the table. We informed the hostess as we left that we had done that and walked out. It will be a long time before I take my group back there. Too many other choices to dine.
   

   BJ's Restaurant & Brewhouse - Virginia GatewayResponded on December 10, 2024

   Diana, we sincerely apologize for your experience. It’s disappointing to hear about the service issues you faced. Your feedback is valuable, and we’re committed to improving our communication and service. Thank you for sharing your thoughts, and we hope to regain your trust in the future.
   

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4. K

   Katie

   Orlando

   1 review

   5.0

   1 review

   Dined on December 7, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Reservation for 8 so got a pretty big booth, NICE!! We don't like restaurant chairs due to back injuries, so comfort was great. The wait staff was great too! The drinks, appetizers and main meals were all really good. I definitely recommend this restaurant.
   

   BJ's Restaurant & Brewhouse - Virginia GatewayResponded on December 9, 2024

   Katie, we're thrilled to hear you enjoyed your experience! Comfort is key, and we're glad our booth met your needs. It's fantastic that you loved the food and service. Thanks for the recommendation—hope to see you and your friends again soon!
   

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5. J

   John

   Charleston

   3 reviews

   4.0

   3 reviews

   Dined on November 9, 2024

   1. Overall 4
   2. Food 3
   3. Service 4
   4. Ambience 3

   Many of the menu selections as well as their signature stout were unavailable; sold out.
   

   BJ's Restaurant & Brewhouse - Virginia GatewayResponded on November 12, 2024

   Thanks for your feedback, John! We’re glad you enjoyed your experience overall. We’re working hard to restock our menu and signature stout. We appreciate your patience and hope to serve you your favorites next time!
   

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6. J

   J

   Philadelphia

   1 review

   5.0

   1 review

   Dined on November 2, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our server’s name was Adam. He was so nice and the service was excellent.
   

   BJ's Restaurant & Brewhouse - Virginia GatewayResponded on November 4, 2024

   Thanks for sharing your experience! We're thrilled to hear that Adam provided excellent service. Our team works hard to create a welcoming atmosphere, and your feedback means a lot. We can’t wait to welcome you back for another great visit!
   

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7. K

   Keith

   Washington DC

   1 review

   4.0

   1 review

   Dined on October 27, 2024

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 4

   Food was great. Always love going there. Waited 20 minutes for our cocktails that never came. I finally went to the bar where the drinks were sitting. Our server was not on his game.
   

   BJ's Restaurant & Brewhouse - Virginia GatewayResponded on October 29, 2024

   Thanks for your feedback, Keith! We're thrilled you enjoyed the food but apologize for the cocktail mix-up. We’ll address this with our team to ensure better service in the future. Your experience is important to us, and we appreciate you bringing this to our attention!
   

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8. L

   Laura

   Washington DC

   1 review

   3.0

   1 review

   Dined on October 26, 2024

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 4

   Seating was an issue at first. Hostess was overwhelmed and didn’t appear to be fully trained.
   

   BJ's Restaurant & Brewhouse - Virginia GatewayResponded on October 29, 2024

   Thanks for your feedback, Laura. We apologize for the seating issue and understand how frustrating that can be. We're actively working to improve our training processes to ensure a smoother experience. Your insights are valuable as we strive to enhance our service.
   

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9. J

   Jeni

   VIP

   Washington DC

   30 reviews

   5.0

   30 reviews

   Dined on October 26, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Above and beyond service. Thank you to the staff for going out of their way.
   

   BJ's Restaurant & Brewhouse - Virginia GatewayResponded on October 28, 2024

   Jeni, we’re thrilled to hear you had such a positive experience! Our team always strives to provide exceptional service, and your kind words motivate us to keep going. Thank you for recognizing their efforts!
   

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10. S

    Stephanie

    Richmond

    1 review

    5.0

    1 review

    Dined on October 4, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Our server was super nice and good. The food was delicious!
    

    BJ's Restaurant & Brewhouse - Virginia GatewayResponded on October 6, 2024

    Thanks for the fantastic feedback, Stephanie! We’re thrilled to hear you enjoyed the service and the food. Our team works hard to create great experiences, and your kind words mean a lot. We can’t wait to welcome you back for more delicious meals!
    

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