BJ's Restaurant & Brewhouse - Greenwood

Review summary

1. S

   Shannon

   Indiana

   3 reviews

   2.0

   3 reviews

   Dined on November 16, 2024

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 1

   I’ve been to BJs numerous times and have had good experiences. I made a reservation 2 weeks prior for 16 people. I called and increased the number to 18. I specifically asked if they could accommodate a party that large as I had called 2 other places that were not able to. The manager I spoke with told me they could accommodate up to 20 without a contract. I asked if we would have a room and was told no but we would have an area to ourselves. The night of the dinner a few others came that I was not expecting. We were still under 20 people. The hostess was very annoyed. We were crammed in 2 tables that were very close to other tables and were not able to utilize one of the empty booths. (That remained empty the entire time) The general manager said they were grossly understaffed and he would be waiting on our table. He was very friendly and was working hit butt off. We were seated for 20 minutes before our drink order was taken. It took another 30 minutes to get some of the drinks and 3 others didn’t arrive until we asked about them. 3 of the drinks were incorrect. We placed our food order and there was a significant wait before the food started coming out. My son’s prime rib was about 30% fat and overcooked. 3 meals didn’t arrive until we asked about them. Our reservation was for 6:30. We paid our bill at 9:16. I understand we had a large party. We expected it would take a little longer than normal due to it being such a large party and a Saturday night however this was excessive. I wish they would have just told us they couldn’t accommodate us so we could have found something where we could celebrate my son’s engagement comfortably and actually interact with each other.
   

   BJ's Restaurant & Brewhouse - GreenwoodResponded on November 18, 2024

   We never want to let our guests down, and it sounds like we missed the mark on your visit. We’re here to help and would like to learn more about your experience. If you’d like to discuss further, please send us an email at feedback@bjsrestaurant s.com. So we’ll know which review is yours, please include the name your review was posted under and that it is about our Greenwood restaurant.
   

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2. E

   Elizabeth

   Indiana

   4 reviews

   vip
   5.0

   4 reviews

   Dined on November 16, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our waiter was incredible! He even turned on that OSU game on for me! We had more people than we thought and he was ok to help us move to a bigger table. We had 10 people and had a great time because of him!!
   

   BJ's Restaurant & Brewhouse - GreenwoodResponded on November 18, 2024

   Thank you, Elizabeth! We’re thrilled to hear you had such a fantastic experience with our waiter. It’s great to know he helped make your gathering enjoyable. We appreciate your support and hope to see you and your friends again soon!
   

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3. K

   Kate

   Chicago

   16 reviews

   5.0

   16 reviews

   Dined on November 10, 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Asparagus was over salted, but was replaced very quickly. Otherwise, it was great
   

   BJ's Restaurant & Brewhouse - GreenwoodResponded on November 12, 2024

   Thanks for your feedback, Kate! We’re glad to hear we resolved the issue quickly and that you enjoyed the rest of your experience. Your input helps us improve, and we hope to see you again soon!
   

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4. M

   Marc

   Indiana

   6 reviews

   2.0

   6 reviews

   Dined on November 2, 2024

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 4

   Arrived and seated at 7:30. After ordering it took 45 minutes to receive our order which consisted of two pasta dishes from the kids menu and one salmon entree. The restaurant was not overly busy even for a Saturday night. Food quality was mediocre at best. There are much better options out there.
   

   BJ's Restaurant & Brewhouse - GreenwoodResponded on November 4, 2024

   Hi Marc. We are so sorry you were not satisfied with your BJ’s visit and hope you can give us another chance. Next time, if anything about your experience can be improved, please let our managers know so we can make it right while you are dining with us. Thank you for your feedback.
   

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5. J

   Jim

   Indiana

   1 review

   4.0

   1 review

   Dined on November 2, 2024

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 4

   Food was very good. I ask for butter for my broccoli, never received the butter. Ordered a second drink before dinner and it came 2/3 during dinner. We were told the bartenders were busy????
   

   BJ's Restaurant & Brewhouse - GreenwoodResponded on November 4, 2024

   Thanks for your feedback, Jim! We’re glad you enjoyed the food, but we’re sorry to hear about the service issues. We’re always looking to improve, and your comments will help us do just that. We hope to provide a smoother experience on your next visit!
   

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6. A

   Amy

   Indiana

   1 review

   2.0

   1 review

   Dined on October 26, 2024

   1. Overall 2
   2. Food 4
   3. Service 2
   4. Ambience 2

   Be aware that if you make a reservation, it doesn’t really matter. They said they have a 20 minute grace period to see you past your reservation, which is understandable, but our seating was significantly past that timeframe. They also had an issue with their Internet, which took them out for about 30 to 40 minutes. When we finally did get seated, they ended up putting us in a room where they had a giant party coming in. We were the only table in there that was not a part of the party. it was cramped and people kept bumping into us, etc. not sure why they did that because the dining room area was pretty empty. Service was slow. The food was decent and we do like the variety in the menu selection. This is the first time I was disappointed in a trip here, but it seemed to be a triple whammy.
   

   BJ's Restaurant & Brewhouse - GreenwoodResponded on October 28, 2024

   Thank you for sharing your experience Amy. Sounds like we didn't provide the outstanding service we strive for this time. We'll address this with the staff and make sure it doesn't happen again. We would like to make it up to you. Please swing back by our location and personally share this experience with the manager so we can do right by you.
   

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7. C

   Claire

   Chicago

   5 reviews

   vip
   2.0

   5 reviews

   Dined on October 25, 2024

   1. Overall 2
   2. Food 4
   3. Service 2
   4. Ambience 4

   Slow service. Also table wasn’t ready for 10 min after our scheduled reservation time.
   

   BJ's Restaurant & Brewhouse - GreenwoodResponded on October 26, 2024

   We are so sorry to read about your recent experience. Our service wasn't up to par, and we apologize for having kept you waiting. Please don't hesitate to reach out to one of our managers the next time this happens. Our team will do everything we can to make it right.
   

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8. B

   Bradley

   Indiana

   2 reviews

   5.0

   2 reviews

   Dined on October 24, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a great dinner, our server was incredible. The food was fresh and came quickly. As always, the pizookie hit the spot!
   

   BJ's Restaurant & Brewhouse - GreenwoodResponded on October 26, 2024

   Bradley, thanks for the fantastic review! We're thrilled to hear you enjoyed your dinner and that our team made your experience special. The pizookie is definitely a crowd favorite! We look forward to welcoming you back soon for more delicious meals.
   

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9. S

   Suzanne

   Indiana

   7 reviews

   2.0

   7 reviews

   Dined on October 18, 2024

   1. Overall 2
   2. Food 1
   3. Service 1
   4. Ambience 3

   Could’ve been better! The first meal had to go back, ribeye was ordered with no seasoning twice, and came loaded with so much salt, cut of meat had tendons and was tough. When the 2nd meal FINALLY came out it was without the side that went back & cool transparent shrimp.  When I asked about the side, the service that I already had my side I explained to her that she took that back. Never offered a manager to come talk to me and I didn’t wanna make a scene as there were 12 of us celebrating a birthday. We waited long enough for the food, but my meal came with desserts. Incorrect drinks were brought out we didn’t say anything. It was overall very lackluster service and dining experience all around.
   

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   BJ's Restaurant & Brewhouse - GreenwoodResponded on October 21, 2024

   Hi Suzanne. We are so sorry you were not satisfied with your BJ’s visit and hope you can give us another chance. Next time, if anything about your experience can be improved, please let our managers know so we can make it right while you are dining with us. Thank you for your feedback.
   

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10. J

    Joby

    Indiana

    10 reviews

    vip
    3.0

    10 reviews

    Dined on August 23, 2024

    1. Overall 3
    2. Food 3
    3. Service 5
    4. Ambience 5

    Date night. Ahi salad & a beer was $35. It is nice but overpriced imo.
    

    BJ's Restaurant & Brewhouse - GreenwoodResponded on August 28, 2024

    Joby, thanks for sharing your thoughts! We’re glad you enjoyed your date night but sorry to hear you found it a bit pricey. We appreciate your feedback and are always looking to improve our offerings. Hope to see you again soon!
    

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