BJ's Restaurant & Brewhouse - Irvine

Review summary

1. A

   Arlene

   Los Angeles

   3 reviews

   5.0

   3 reviews

   Dined today

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food was delicious. Better than I remember. Ryan was very attentive and helpful. Will dine there again soon.
   

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2. C

   Carolyn

   Orange County

   18 reviews

   5.0

   18 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   The food, cost and service are always a great experience. Their menu variety makes it even better. Of course, always top off your food with a delicious Pizookie. You can’t get any better than that!
   

   BJ's Restaurant & Brewhouse - IrvineResponded 1 day ago

   Thanks for the fantastic review, Carolyn! We're thrilled to hear you enjoy our food, service, and menu variety. The Pizookie is definitely a fan favorite! We appreciate your support and look forward to serving you again soon.
   

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3. J

   J

   Orange County

   2 reviews

   3.0

   2 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 5

   We had a very awesome service with our server, Alex. He was very attentive to our needs and I would give a 5-star service. Unfortunately, everything went downhill when Alex went to lunch break and the lady who we did not get the name covered for Alex. She was very slow and did not pay attention to our needs. We have to stop her all the time to order dessert, ask for napkins, refill our drinks and water, and even have to follow-up with the dessert order. We waited about 30 minutes extra. We had a very bad ending with our dining experience on Tuesday-12/31 at 5:20 pm.
   

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4. M

   Michael

   VIP

   Orange County

   28 reviews

   5.0

   28 reviews

   Dined on December 25, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We visited on Christmas eve and they were very good about keeping service fast, but not rushed. Cesar and wedge salads were great. Nachos appetizer had plenty of non-chips stuff. Had the BJs special pizza for a table of five and was able to take some home.
   

   BJ's Restaurant & Brewhouse - IrvineResponded on December 26, 2024

   Michael, we’re thrilled to hear you had a fantastic experience with us on Christmas Eve! It’s great that you enjoyed the salads, nachos, and our special pizza. We strive to balance fast service with a relaxed atmosphere. We hope to see you again soon!
   

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5. M

   Mark

   Orange County

   2 reviews

   3.0

   2 reviews

   Dined on December 25, 2024

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   Part of order was missing and had to wait excessive time to have bill corrected
   

   BJ's Restaurant & Brewhouse - IrvineResponded on December 26, 2024

   Hi Mark, thanks for sharing your experience. We apologize for the inconvenience with your order and the delay in correcting the bill. We’re constantly working to improve our service and appreciate your feedback. We hope to provide a better experience next time!
   

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6. B

   Brad

   Alabama

   11 reviews

   3.0

   11 reviews

   Dined on December 20, 2024

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 2

   Service was lacking. It is the holidays so understanding a little bit, went long periods waiting for a server and drinks/refills. Extremely loud atmosphere hard to hear each other speak. Table delayed by 30min not prepared. Holidays I guess
   

   BJ's Restaurant & Brewhouse - IrvineResponded on December 21, 2024

   We are so sorry to read about your recent experience. Our service wasn't up to par, and we apologize for having kept you waiting. Please don't hesitate to reach out to one of our managers the next time this happens. Our team will do everything we can to make it right.
   

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7. S

   Sandra

   VIP

   Orange County

   21 reviews

   5.0

   21 reviews

   Dined on December 14, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food at BJ's is always excellent and we had an exceptionally good waitress on this particular visit.
   

   BJ's Restaurant & Brewhouse - IrvineResponded on December 19, 2024

   Thanks for your fantastic review, Sandra! We're thrilled to hear you enjoyed the food and had a great experience with our team. Your kind words mean a lot to us, and we can’t wait to serve you again soon!
   

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8. M

   Money

   VIP

   London

   19 reviews

   2.0

   19 reviews

   Dined on December 11, 2024

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 4

   Our server that was assigned to us was not very attentive. She could barely manage to get us anything in time. She was struggling to manage multiple tables and seemed unorganized. She didn’t even giv us the detailed checks. Only brought us copies to sign and tip her. I’ve no idea what she charged us for
   

   BJ's Restaurant & Brewhouse - IrvineResponded on December 12, 2024

   Thank you for sharing your experience. Sounds like we didn't provide the outstanding service we strive for this time. We'll address this with the staff and make sure it doesn't happen again. We would like to make it up to you. Please swing back by our location and personally share this experience with the manager so we can do right by you.
   

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9. c

   carol

   Orange County

   2 reviews

   5.0

   2 reviews

   Dined on December 10, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Grant was great and patience for a group of 7. Was enjoyable
   

   BJ's Restaurant & Brewhouse - IrvineResponded on December 11, 2024

   Thanks for the awesome feedback, Carol! We're thrilled to hear that Grant made your experience enjoyable and handled your group with such patience. We appreciate your support and hope to see you again soon!
   

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10. J

    Jeri

    Orange County

    1 review

    4.0

    1 review

    Dined on December 7, 2024

    1. Overall 4
    2. Food 5
    3. Service 4
    4. Ambience 3

    The shrimp scampi appetizer with toast was delicious!
    

    BJ's Restaurant & Brewhouse - IrvineResponded on December 11, 2024

    Thanks for your feedback, Jeri! We're thrilled to hear you enjoyed the shrimp scampi appetizer. We aim to delight our guests, and your support means a lot. We look forward to welcoming you back for more delicious dishes!
    

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