BJ's Restaurant & Brewhouse - Lubbock

Review summary

1. L

   LaSonia

   Amarillo

   1 review

   1.0

   1 review

   Dined 6 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   They were 40 min behind on our reservation, the food took too long to come out and when it finally did the meat on the burgers ordered were not cooked all the way. When we told the waitress she had an attitude rolling her eyes and shaking her head at kids! The rest of the time there the waitress kept her nasty attitude as if we had done something to her! After talking to the manager he was understanding and rectified the situation appropriately. Would never go back. The service was not good and the food was a waste.
   

   BJ's Restaurant & Brewhouse - LubbockResponded 5 days ago

   Thank you so much for taking time to provide feedback about your experience. We welcome the opportunity to speak with you more about this visit, and if there is anything else you would care to share with us, please email feedback@bjsrestaurantscom. So we’ll know which review is yours, please include the name your review was posted under and that it is about our Lubbock restaurant. Please allow us a few days to get back to you. Thank you for your review.
   

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2. M

   Michael

   VIP

   Orlando

   8 reviews

   3.0

   8 reviews

   Dined on February 16, 2025

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 4

   I made a reservation for nine people. They put us in a corner booth. Very crowded and uncomfortable.
   

   BJ's Restaurant & Brewhouse - LubbockResponded on February 17, 2025

   Hi Michael. We are so sorry you were not satisfied with your BJ’s visit and hope you can give us another chance. Next time, if anything about your experience can be improved, please let our managers know so we can make it right while you are dining with us. Thank you for your feedback.
   

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3. J

   Joy

   VIP

   Dallas

   42 reviews

   4.0

   42 reviews

   Dined on February 15, 2025

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Reliable spot! Good food and good service. This place is always busy so it’s nice to have reservation
   

   BJ's Restaurant & Brewhouse - LubbockResponded on February 17, 2025

   Thanks for the great feedback, Joy! We’re thrilled you enjoyed the food and service. Our team works hard to keep things running smoothly, especially during busy times. We appreciate your support and look forward to welcoming you back soon!
   

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4. R

   RANJITH

   Amarillo

   1 review

   4.0

   1 review

   Dined on January 4, 2025

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 5

   I would definitely recommend it for others to go for lunch/dinner
   

   BJ's Restaurant & Brewhouse - LubbockResponded on January 5, 2025

   Thanks for the recommendation, Ranjith! We're thrilled you enjoyed your experience with us. Your support means a lot, and we look forward to welcoming you back for another lunch or dinner soon!
   

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5. L

   L

   VIP

   Las Vegas

   5 reviews

   3.0

   5 reviews

   Dined on January 1, 2025

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 4

   Had a reservation, but were seated 20 minutes after the reservation time, even though we arrived early. Nobody at the host counter and people were stacked up when we got there. The waiter was very nice, but needs some additional training. Didn’t clear the salad plates before delivering dinner. Didn’t clear any plates until we stacked them to make room for dessert. Didn’t refill drinks. Food and drink service is always slow at this location. Too bad. Food is good, but sometimes we just don’t have time for 2+ hours for our meal.
   

   BJ's Restaurant & Brewhouse - LubbockResponded on January 3, 2025

   Thank you for sharing your experience. Sounds like we didn't provide the outstanding service we strive for this time. We'll address this with the staff and make sure it doesn't happen again. We would like to make it up to you. Please swing back by our location and personally share this experience with the manager so we can do right by you.
   

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6. K

   Kelsey

   Amarillo

   4 reviews

   1.0

   4 reviews

   Dined on December 29, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Made a reservation, waited 20 minutes past our reservation time while staring at a large empty table, only to be told that table was for another large party that wasn’t there yet. Make it make sense
   

   BJ's Restaurant & Brewhouse - LubbockResponded on December 30, 2024

   Kelsey, we apologize for the frustrating experience you had with your reservation. Your feedback is invaluable, and we’re reviewing our processes to prevent this from happening in the future. Thank you for bringing this to our attention; we hope to serve you better next time.
   

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7. J

   John

   Dallas

   7 reviews

   3.0

   7 reviews

   Dined on October 18, 2024

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 3

   Manager was great, very friendly! Service was meh.
   

   BJ's Restaurant & Brewhouse - LubbockResponded on October 19, 2024

   Thanks for your feedback, John! We're glad to hear you enjoyed the manager's friendliness. We're always looking to improve our service and appreciate your insights. Your comments will help us enhance the experience for everyone.
   

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8. C

   Celeste

   Amarillo

   3 reviews

   5.0

   3 reviews

   Dined on October 4, 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 4

   Haven't been here in a while, and everyone seemed to enjoy their food. Service was great! Glad we had a quiet corner!
   

   BJ's Restaurant & Brewhouse - LubbockResponded on October 6, 2024

   Thanks for your fantastic review, Celeste! We're thrilled to hear you enjoyed your visit and the service. A quiet corner can make all the difference. We look forward to welcoming you back soon!
   

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9. C

   Craig

   Amarillo

   1 review

   5.0

   1 review

   Dined on September 27, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Good food, good service, short wait in spite of long wait list.
   

   BJ's Restaurant & Brewhouse - LubbockResponded on September 30, 2024

   Thanks for the fantastic review, Craig! We're thrilled to hear you enjoyed the food and service, especially with a busy waitlist. Our team works hard to ensure a great experience, and your feedback means a lot to us! Looking forward to welcoming you back soon.
   

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10. J

    Joy

    VIP

    Dallas

    42 reviews

    4.0

    42 reviews

    Dined on September 27, 2024

    1. Overall 4
    2. Food 4
    3. Service 3
    4. Ambience 4

    Service was a bit slow but food was good. Chicken sandwich had a huge portion of chicken. Cold beer.
    

    BJ's Restaurant & Brewhouse - LubbockResponded on September 29, 2024

    Thanks for the feedback, Joy! We're glad you enjoyed the food and the chicken sandwich portion. We appreciate your patience with the service and are always working to improve. Hope to see you again soon for more cold beer and great meals!
    

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