BJ's Restaurant & Brewhouse - Modesto

Review summary

1. C

   Cristina

   San Joaquin

   1 review

   5.0

   1 review

   Dined on February 14, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I had the ribeye steak and my husband had a chicken plate. Everything was very good. The server was excellent!
   

   BJ's Restaurant & Brewhouse - ModestoResponded on February 16, 2025

   Cristina, we’re thrilled to hear you enjoyed the ribeye and chicken! It’s great to know our server made a positive impact on your experience. Thank you for the kind words and for choosing us; we can’t wait to welcome you back for another meal!
   

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2. D

   Diana

   San Joaquin

   1 review

   4.0

   1 review

   Dined on February 13, 2025

   1. Overall 4
   2. Food 4
   3. Service 2
   4. Ambience 4

   Our waitress was a little overwhelmed I believe. Took forever to get our drinks. The Appetizer was delivered with dinner. Not before. Didn’t check on us very often. Just lack luster service. Not my best dinning experience.
   

   BJ's Restaurant & Brewhouse - ModestoResponded on February 14, 2025

   Hi Diana, thanks for sharing your experience. We're glad you enjoyed the food, but we apologize for the service delays. Your feedback helps us improve, and we'll be addressing this with our team to ensure a better experience next time. We appreciate your understanding!
   

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3. J

   Joel

   Washington DC

   1 review

   1.0

   1 review

   Dined on February 2, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Steak was over cooked I ate about 1/8 of it. The server didn’t ask about it. The server seemed like we were a bother when asking and we had to ask multiple times for refills. It took way too long to bring the check. I had to ask for the check.
   

   BJ's Restaurant & Brewhouse - ModestoResponded on February 3, 2025

   Sorry, Joel. Sounds like we fell short of our usual high standards for quality. We never want to disappoint our guests! I invite you to follow up with us by writing to feedback@bjsrestaurantscom. We'd appreciate any additional feedback you can give about the food that disappointed you. We'll share any feedback you can provide with the appropriate team members so we can stay on top of our game. Please include the name your review was posted under and that it is about our Modesto restaurant.
   

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4. B

   Barbara

   San Joaquin

   20 reviews

   4.0

   20 reviews

   Dined on January 26, 2025

   1. Overall 4
   2. Food 4
   3. Service 2
   4. Ambience 4

   Server was quick to start then it was a wait for everything. Water, drinks, etc. slow to check in on our table
   

   BJ's Restaurant & Brewhouse - ModestoResponded on January 28, 2025

   Thanks for your feedback, Barbara! We’re glad to hear the server got you started quickly. We’ll address the slower service you experienced to ensure a smoother experience in the future. Your insights help us improve, and we appreciate you sharing them with us!
   

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5. J

   Jorge

   San Francisco

   1 review

   1.0

   1 review

   Dined on November 23, 2024

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 1

   “The food here was disappointing and lacked flavor. On top of that, our meals were served cold and had to be sent back to be reheated. If you’re looking for quality and taste, it’s worth spending a bit more elsewhere.”
   

   BJ's Restaurant & Brewhouse - ModestoResponded on November 23, 2024

   Sorry to hear you were disappointed with your meal, Jorge. We want all our guests to leave with warm smiles and full stomachs. If you're ever unsatisfied with your order, please speak with an on-site manager, so we can fix it for you right away.
   

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6. K

   Kayla

   San Francisco

   1 review

   4.0

   1 review

   Dined on November 23, 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Server took a while to get to us. He said something was on happy hour that wasn’t and we ordered it but the manager gave us discount for the miscommunication. Happy hour appetizers were not made well.
   

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   BJ's Restaurant & Brewhouse - ModestoResponded on November 24, 2024

   Kayla, thank you for your feedback! We're glad to hear that our manager was able to assist with the miscommunication. We appreciate your input on the appetizers and will work to improve. Your experience helps us enhance our service!
   

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7. C

   Cody

   Central Coast

   1 review

   1.0

   1 review

   Dined on November 18, 2024

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 1

   Food was decent. Waited 20 min for anyone to talk to us. And they messed up on our food we ordered Togo
   

   BJ's Restaurant & Brewhouse - ModestoResponded on November 19, 2024

   Cody, we're sorry to hear about your experience. We strive for excellent service and it sounds like we missed the mark this time. Thank you for your feedback; we’ll work on improving our communication and order accuracy. We appreciate your understanding.
   

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8. P

   Pankaj

   VIP

   Sacramento

   7 reviews

   4.0

   7 reviews

   Dined on November 14, 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   The server was very attentive and helpful. Drinks were delicious. The food overall was not at par of our usual experience. Our usual experience here is very good.
   

   BJ's Restaurant & Brewhouse - ModestoResponded on November 15, 2024

   Thank you for your feedback, Pankaj! We're glad to hear you enjoyed the service and drinks. We strive for consistency in our food quality, and we’ll address your experience with the team to ensure we meet your expectations next time. We appreciate your support!
   

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9. K

   Katarina

   San Joaquin

   1 review

   1.0

   1 review

   Dined on October 13, 2024

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 2

   it took them 15 minutes to even ask what we wanted to drink, then 20+ more minutes to even get the drinks out! we waited for the food for an hour and only when we asked for the manager we somehow got our food then... which some of the onion rings were cold, the fries looked like they were just re-dipped into the oil and were flimsy and soaked in grease. the burger was very obviously sitting under the warmer for quite some time aswell. meanwhile 3 employees laughed and talked and all cleaned ONE table together to then walk in circles around us. it wasn't even a busy night. nothing was offered to fix our experience. will not be dining here again, terrible way to celebrate a birthday.
   

   BJ's Restaurant & Brewhouse - ModestoResponded on October 16, 2024

   We never want to let our guests down, and it sounds like we missed the mark on your visit. We’re here to help and would like to learn more about your experience. If you’d like to discuss further, please send us an email at feedback@bjsrestaurantscom. So we’ll know which review is yours, please include the name your review was posted under and that it is about our Modesto restaurant.
   

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10. S

    Sarah

    San Joaquin

    1 review

    2.0

    1 review

    Dined on October 12, 2024

    1. Overall 2
    2. Food 2
    3. Service 1
    4. Ambience 2

    The service was horrible. I had to get up twice to find someone to get us water. We were left sitting with dirty dinner plates on the table for 30 minutes. Had to get up and ask someone to clear the table. Staff was rude and didn't know the menu. It ruined our special event. Thanks
    

    BJ's Restaurant & Brewhouse - ModestoResponded on October 15, 2024

    Hi Sarah, we’re truly sorry to hear about your experience. This is not the level of service we strive for, especially during special events. Your feedback is invaluable, and we'll address these issues with our team to ensure better service in the future. Thank you for sharing.
    

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