BJ's Restaurant & Brewhouse - Natomas

Review summary

1. A

   Afton

   San Diego

   3 reviews

   4.0

   3 reviews

   Dined 2 days ago

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 5

   Food was good. Service was a little behind due to how busy the location was. Our server tried.
   

   BJ's Restaurant & Brewhouse - NatomasResponded 1 day ago

   Thanks for your feedback, Afton! We're glad you enjoyed the food. We appreciate your understanding regarding the busy service and will continue to work on improving our efficiency. Hope to see you again soon!
   

   Is this helpful?

   Report
2. S

   Sandra

   Sacramento

   3 reviews

   5.0

   3 reviews

   Dined on December 14, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our waitress was amazing!! We had a great experience.
   

   BJ's Restaurant & Brewhouse - NatomasResponded 4 days ago

   Thank you, Sandra! We're thrilled to hear that you had a great experience and that our waitress left a positive impression. Your feedback means a lot to us, and we can’t wait to welcome you back soon!
   

   Is this helpful?

   Report
3. S

   Steve

   Sacramento

   12 reviews

   5.0

   12 reviews

   Dined on November 5, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great, food, service, and fun with friends at a reasonable price. Our server Alicia was outstanding!
   

   BJ's Restaurant & Brewhouse - NatomasResponded on November 6, 2024

   Thanks for the fantastic feedback, Steve! We're thrilled you enjoyed the food and had a great time with friends. Alicia will be delighted to hear your kind words. We can’t wait to welcome you back for more fun!
   

   Is this helpful?

   Report
4. C

   Carine

   Sacramento

   2 reviews

   5.0

   2 reviews

   Dined on October 19, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   We made a reservation through OpenTable. When we arrived there were a lot of people waiting and they told us there was a waiting time of 15 mins but within 2 mins we were seated. The restaurant was very busy on Friday night. We ordered our food and the food was ready within 10 mins and the waiter kept checking on us…
   

   BJ's Restaurant & Brewhouse - NatomasResponded on October 20, 2024

   Carine, we’re thrilled to hear about your positive experience! It’s great that our team was able to seat you quickly and provide attentive service. We aim to deliver both quality food and a welcoming atmosphere, even on busy nights. Thanks for sharing your feedback!
   

   Is this helpful?

   Report
5. C

   Cindy

   Tahoe

   15 reviews

   5.0

   15 reviews

   Dined on October 12, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 3

   We made a reservation through Open Table. When we arrived at the restaurant we got right in. There was 25 people waiting when we arrived, so making the reservation really helped. Our waitress was excellent, and the food good.
   

   BJ's Restaurant & Brewhouse - NatomasResponded on October 13, 2024

   Cindy, we’re thrilled to hear you had such a positive experience! It’s great that your reservation saved you time, and we’re glad our team and food met your expectations. We appreciate your feedback and look forward to welcoming you back soon!
   

   Is this helpful?

   Report
6. N

   Norma

   Sacramento

   1 review

   3.0

   1 review

   Dined on October 6, 2024

   1. Overall 3
   2. Food 4
   3. Service 5
   4. Ambience 4

   Despite having reservations we waited about 30 minutes to be seated so we were only able to have a few bites of our meals before we had to box it up and leave. Besides that everything was great
   

   BJ's Restaurant & Brewhouse - NatomasResponded on October 7, 2024

   Norma, thank you for your feedback! We’re glad to hear you enjoyed your meal but apologize for the wait. We appreciate your patience and will work on improving our seating times to ensure a better experience for our guests in the future. Hope to see you again soon!
   

   Is this helpful?

   Report
7. D

   Debbie

   Sacramento

   19 reviews

   2.0

   19 reviews

   Dined on October 4, 2024

   1. Overall 2
   2. Food 1
   3. Service 4
   4. Ambience 3

   Funny thing. I ordered the Philly sandwich, and when it arrived, the roll on the sandwich was so crispy it was shedding because it was overcooked. The manager said they changed it. So she sent it back to have it redone. Then the waitress came by and asked how our food was. I never got the revised order. When she went to recheck it, she said I would not bring it to you, insinuating there is a problem. She let the manager know. The manager came by and apologized. We needed to get my friend back to work and couldn't wait for another meal. She did end up giving me a gift card, which I appreciated The waitress was great, but I think the manager should have followed through to make sure the meal was not only delivered to our table but also satisfactory.
   

   BJ's Restaurant & Brewhouse - NatomasResponded on October 6, 2024

   Thank you for sharing your experience Debbie. Sounds like we didn't provide the outstanding service we strive for this time. We'll address this with the staff and make sure it doesn't happen again. We would like to make it up to you. Please swing back by our location and personally share this experience with the manager so we can do right by you.
   

   Is this helpful?

   Report
8. J

   John

   VIP

   San Francisco

   73 reviews

   3.0

   73 reviews

   Dined on September 9, 2024

   1. Overall 3
   2. Food 4
   3. Service 4
   4. Ambience 3

   Having a reservation and told it would be 10 minutes while there were plenty of booth and tables available was ridiculous. 3 people standing at front desk without concern for the customer and doing nothing was a joke. One wait staff saying no more people in my section. You are losing money with this type of service
   

   BJ's Restaurant & Brewhouse - NatomasResponded on September 10, 2024

   John, we appreciate your feedback and apologize for the experience you described. It's disappointing to hear about the service issues, and we’re actively working to improve our team's responsiveness. Your insights are valuable in helping us enhance our customer experience. Thank you for sharing your thoughts with us.
   

   Is this helpful?

   Report
9. RR

   RRPost

   Sacramento

   10 reviews

   4.0

   10 reviews

   Dined on August 18, 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Excellent service. Kids were treated so warmly. Much appreciated!
   

   BJ's Restaurant & Brewhouse - NatomasResponded on August 21, 2024

   Thank you for your kind words and positive feedback! We are thrilled to hear that you and your kids had a great experience with our service. Providing a warm and welcoming environment is always our top priority. We hope to see you again soon!
   

   Is this helpful?

   Report
10. OT

    OpenTable Diner

    Sacramento

    2 reviews

    3.0

    2 reviews

    Dined on August 11, 2024

    1. Overall 3
    2. Food 3
    3. Service 4
    4. Ambience 3

    Wife’s birthday. Made a reservation and was seated upon arrival. Room was very busy, and it took about five minutes to get our drink order in and food ordered. Server warned us that service from the kitchen was slow. Waited at least ten minutes for food to be served, server was very apologetic. Seemed to me there were a lot of staff milling around the front desk, maybe they could be utilized to assist the servers with drinks and appetizers when the kitchen backs up and the patrons get anxious.
    

    BJ's Restaurant & Brewhouse - NatomasResponded on August 13, 2024

    Your feedback is what drives our coaching, I’m sorry we were not up to par on your visit. We will work with our team so this does not happen again.
    

    Is this helpful?

    Report