BJ's Restaurant & Brewhouse - North Olmsted

Review summary

1. L

   Lynette

   Cleveland

   6 reviews

   5.0

   6 reviews

   Dined on December 6, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our server was friendly and very attentive. Drinks and food were brought out in a timely fashion. Everything was great!
   

   BJ's Restaurant & Brewhouse - North OlmstedResponded on December 7, 2024

   Lynette, we’re thrilled to hear you had a fantastic experience! Our team works hard to provide great service, and it's wonderful to know it made an impact. Thanks for sharing your positive feedback! We look forward to welcoming you back soon.
   

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2. M

   Mary Jo

   Cleveland

   2 reviews

   5.0

   2 reviews

   Dined on December 6, 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 4

   The Strawberry Fields salad was all spinach so not field greens as stated on menu and spinach was partially brown. Someone’s side salad was also all spinach so not as expected. Service was great but salads were a bit disappointing.
   

   BJ's Restaurant & Brewhouse - North OlmstedResponded on December 7, 2024

   Thanks for your feedback, Mary Jo! We're glad to hear you enjoyed the service. We appreciate your comments about the salads and will review our menu descriptions to ensure clarity. Your input helps us improve, and we hope to serve you better on your next visit!
   

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3. k

   kimberly

   Cleveland

   6 reviews

   5.0

   6 reviews

   Dined on November 24, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Friendly great service from the host stand, to the server, to the manager. Good was very good as well. Haven’t been to a BJs in years, will definitely be back soon
   

   BJ's Restaurant & Brewhouse - North OlmstedResponded on November 25, 2024

   Thanks for the awesome feedback, Kimberly! We're thrilled to hear you enjoyed the friendly service and delicious food. It's great to have you back, and we can't wait to see you again soon!
   

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4. M

   MICHELLE

   Cleveland

   1 review

   5.0

   1 review

   Dined on November 15, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Always great food and superb service! Great menu selections!
   

   BJ's Restaurant & Brewhouse - North OlmstedResponded on November 16, 2024

   Michelle, thanks for your fantastic feedback! We're thrilled to hear you enjoyed our food and service. Our team works hard to provide a great experience, and your support means a lot to us. We look forward to welcoming you back for more delicious meals!
   

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5. C

   Christina

   VIP

   Cleveland

   4 reviews

   5.0

   4 reviews

   Dined on November 4, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Good food and great service! We enjoyed our evening!
   

   BJ's Restaurant & Brewhouse - North OlmstedResponded on November 6, 2024

   Thanks, Christina! We're thrilled to hear you enjoyed the food and service. Your positive experience means a lot to us, and we look forward to welcoming you back for another great evening!
   

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6. J

   Jill

   Cleveland

   1 review

   1.0

   1 review

   Dined on November 2, 2024

   1. Overall 1
   2. Food 5
   3. Service 1
   4. Ambience 3

   This was our second time to BJs. The first time was a few years ago. We made a reservation online, showed up on time, and the hostess apologized, said it would just a be a few minutes and she would be right back with us. Well we sat there for awhile until I realized I got a text, and went oh I guess we have to go up there. So I go towards the station and this man says Paige? And I said no, gave him our name, and showed him the text. He rudely says, oh that’s because it’s 2nd call. I explained we just walked in and blah blah, and again in a very condescending way, let me know they don’t call out names, as if It was completely uncalled for that I waited till 2nd call to approach the hostess stand. I kindly asked our server after dinner for the gentleman’s name, and it blew me away he was the manager. Jason is his name. I think Jason needs to remember what business he’s in, and try talking to customers in a way more polite manner. I didn’t know the procedure would be a text, because we made a reservation and the hostess did not make us aware. So I’m sooo sorry Jason that I waited till 2nd call. I will not be visiting this restaurant again, I’m sure it doesn’t really make any difference, nor do you care, but I figured maybe making you at least aware, you’d rethink the floor management. Yikes!!
   

   BJ's Restaurant & Brewhouse - North OlmstedResponded on November 4, 2024

   Jill, we truly apologize for your experience and appreciate your feedback. It’s disappointing to hear about the service you received. We’re committed to improving and ensuring our team communicates better. Your insights are invaluable, and we hope you might consider giving us another chance in the future.
   

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7. E

   Elizabeth

   Cleveland

   1 review

   3.0

   1 review

   Dined on October 25, 2024

   1. Overall 3
   2. Food 2
   3. Service 5
   4. Ambience 5

   most food items were cold when received , exceptional seve
   

   BJ's Restaurant & Brewhouse - North OlmstedResponded on October 26, 2024

   Sorry to hear you were disappointed with your meal, Elizabeth. We want all our guests to leave with warm smiles and full stomachs. If you're ever unsatisfied with your order, please speak with an on-site manager, so we can fix it for you right away.
   

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8. K

   Kristin

   Cleveland

   2 reviews

   5.0

   2 reviews

   Dined on September 24, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Met with our book club-group of 12 and had a great meal, service and discussion! Everyone enjoyed their meals and the half off Tuesday wine was a great bonus! Our server split up our bill, was very attentive and kind!
   

   BJ's Restaurant & Brewhouse - North OlmstedResponded on September 26, 2024

   Kristin, we’re thrilled to hear that your book club had such a wonderful experience! It’s great to know everyone enjoyed their meals and the service. We appreciate your kind words and hope to see you all again soon for another fantastic gathering!
   

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9. C

   Cathy

   VIP

   Cleveland

   2 reviews

   5.0

   2 reviews

   Dined on August 31, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food was exceptional. Especially the pork chop !!! I don’t know what or how you prepare it, but it’s the most juicy pork chop I’ve ever had !!! Kudos!!!
   

   BJ's Restaurant & Brewhouse - North OlmstedResponded on September 2, 2024

   Cathy, we’re thrilled to hear you loved the pork chop! Our chefs take great pride in their recipes, and it’s fantastic to know their hard work is appreciated. Thanks for the kudos, and we look forward to serving you again soon!
   

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10. B

    Bonni

    Cleveland

    1 review

    5.0

    1 review

    Dined on August 11, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 4

    We enjoyed our visit. The only change I would make is the temperature of the restaurant. It is very cold inside the restaurant. The food and service were great!
    

    BJ's Restaurant & Brewhouse - North OlmstedResponded on August 13, 2024

    Thank you so much for your feedback. We pride ourselves on great service and food, and we are glad you had a great time – can’t wait to serve you again!
    

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