BJ's Restaurant & Brewhouse - Polaris

Review summary

1. J

   James

   VIP

   Columbus

   3 reviews

   4.0

   3 reviews

   Dined on December 8, 2024

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 4

   Food quality is slipping for the price. Also, bartenders need to know when to pull a keg. 3 different beers at the table came out flat
   

   BJ's Restaurant & Brewhouse - PolarisResponded on December 9, 2024

   James, we appreciate your feedback! We're sorry to hear about your recent experience with the food quality and beer. We’re committed to improving, and your comments will help us address these issues. Thank you for sharing your thoughts, and we hope to impress you next time.
   

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2. K

   Kristi

   VIP

   Columbus

   10 reviews

   5.0

   10 reviews

   Dined on November 10, 2024

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 4

   Wow, we got the special which includes an entrée and three sides as well as dessert. In this case, it was the double bone pork chop and it was massive as well as juicy and tender. Three sides were too many and all of us took some food home, including dessert. Delicious meal andgreat value
   

   BJ's Restaurant & Brewhouse - PolarisResponded on November 12, 2024

   Kristi, we’re thrilled to hear you enjoyed the special! It’s great to know the double bone pork chop and sides made such an impression. Thank you for sharing your experience—hope to see you again for another delicious meal soon!
   

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3. J

   James

   Columbus

   2 reviews

   3.0

   2 reviews

   Dined on November 10, 2024

   1. Overall 3
   2. Food 5
   3. Service 4
   4. Ambience 5

   Had to wait 40 min for a table despite our reservation, which was absolutely ridiculous. But once we're seated, everything was great.
   

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4. R

   Rich

   VIP

   Columbus

   75 reviews

   5.0

   75 reviews

   Dined on November 3, 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 4

   Food was timely and service was good . Ordered salads which were fresh.
   

   BJ's Restaurant & Brewhouse - PolarisResponded on November 5, 2024

   Thanks for the great review, Rich! We're thrilled to hear you enjoyed the fresh salads and prompt service. Your feedback means a lot to us, and we look forward to serving you again soon!
   

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5. D

   DiAnna

   Chicago

   3 reviews

   2.0

   3 reviews

   Dined on October 28, 2024

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 3

   Although we had a reservation and arrived at our listed time they were not ready for us, even though the place was not busy. Our waitress was adequate but seemed very disengaged and like she did not want to be there. Although we had mentioned the special birthday celebration on our reservation and when we checked in with the hostess, nothing was ever mentioned so we had to handle the celebration portion on our own with zero acknowledgment from the waitstaff. A party of 9, single check, could have been a great table turn for her considering how slow they were, but she barely earned the automatic 18%. Service was very slow as we waited for drinks, appetizers, and food…we were there for over 1:50 and had to move our following appointment. Overall not a great experience. They are lucky the pazookies are so good 😉
   

   BJ's Restaurant & Brewhouse - PolarisResponded on October 30, 2024

   I am sorry you’ve had a terrible experience. We know your time is valuable and today we didn’t get it right. We hope you give us another chance to make this right!
   

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6. R

   Rick

   VIP

   Columbus

   18 reviews

   5.0

   18 reviews

   Dined on October 25, 2024

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 4

   Food was great and service was good. Disappointed that the only way to get the double Pork Chop was to get the weekend combo package.
   

   BJ's Restaurant & Brewhouse - PolarisResponded on October 28, 2024

   Thanks for the awesome review, Rick! We’re thrilled you enjoyed the food and service. We appreciate your feedback about the double Pork Chop and will definitely take it into consideration for future menu updates. Looking forward to your next visit!
   

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7. K

   Kristin

   Columbus

   1 review

   3.0

   1 review

   Dined on October 13, 2024

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 1

   Made a reservation via OpenTable. As has happened before, we got here ten minutes before our time and checked in and they did not have a table ready, nor did they seem aware or prepared for a reservation. Why advertise reservations if you aren’t going to actually RESERVE the table? We waited and eventually they told us they thought one of the 6-top tables could seat 9, but it couldn’t (as if they haven’t hosted large groups before???). Eventually they could only offer to “squeeze us into a booth because they were full.” Yep, that’s why we put in a reservation! The entire point is that you set aside the appropriate table. The food took a while, and was brought out by random servers intermittently rather than all at once. One of our party didn’t get their side and another of our party’s dish was undercooked (the pork chop). The booth next us was occupied by multiple children yelling and throwing toys (and hitting one of our party members in the head) while their parents enjoyed a second table nearby. I honestly chalk this experience up to lack of sufficient staffing and training more than anything else - when servers are running around trying to keep up without enough support because the corporate chain wants to maximize profits, the quality of the restaurant will eventually suffer. We’ve been coming here for years - it’s definitely unfortunate to see it sliding downhill.
   

   BJ's Restaurant & Brewhouse - PolarisResponded on October 15, 2024

   Kristin, we genuinely appreciate your feedback and understand your frustrations. Your experience doesn't reflect our standards, and we’re committed to improving our reservation process and service. Thank you for being a loyal customer; your insights help us make necessary changes to enhance future visits.
   

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8. L

   Laurie

   Oklahoma City

   3 reviews

   2.0

   3 reviews

   Dined on October 13, 2024

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 1

   We were there over an hour and a half And they were not busy. Our waitress was not the most efficient. We got our one appetizer before our drinks. She had to come back and forth 4 times to take our orders. We may not go back
   

   BJ's Restaurant & Brewhouse - PolarisResponded on October 15, 2024

   Hi Laurie. We are so sorry you were not satisfied with your BJ’s visit and hope you can give us another chance. Next time, if anything about your experience can be improved, please let our managers know so we can make it right while you are dining with us. Thank you for your feedback.
   

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9. R

   Robyn

   Columbus

   9 reviews

   4.0

   9 reviews

   Dined on October 12, 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Getting seated was sub-optimal. We had a reservation at 6:00 and kept getting told "10 more minutes" until 6:40. Once we were seated, we had a wonderful server who took great care of our party of 9. Food was good.
   

   BJ's Restaurant & Brewhouse - PolarisResponded on October 20, 2024

   Robyn, thanks for sharing your experience! We're glad to hear you enjoyed the food and service once seated. We appreciate your feedback about the wait time and are working to improve that aspect. We hope to welcome you back soon for a smoother visit!
   

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10. OT

    OpenTable Diner

    Columbus

    1 review

    1.0

    1 review

    Dined on September 14, 2024

    1. Overall 1
    2. Food 1
    3. Service 4
    4. Ambience 1

    Food was cold. Had raw chicken and for sick from the burger we ordered. Service was great though, very nice people
    

    BJ's Restaurant & Brewhouse - PolarisResponded on September 18, 2024

    Thanks for this feedback. Your experience doesn't reflect what we strive for at BJ's Restaurant & Brewhouse. Could you email us at feedback@bjsrestaurantscom and tell us a bit more about what happened? We'll pass along your concerns to the appropriate managers so that this doesn't happen again. Please include the name your review was posted under and that it is about our Polaris restaurant. We're all ears if you have anything else you'd like to share about your dining experience with us.
    

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