BJ's Restaurant & Brewhouse - Rancho Cucamonga

Review summary

1. J

   Jerome

   Los Angeles

   2 reviews

   5.0

   2 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great service, reservation was pointless. We ended up sitting at the bar. Wait time was 1 hour
   

   BJ's Restaurant & Brewhouse - Rancho CucamongaResponded 3 days ago

   Thanks for the feedback, Jerome! We’re thrilled you enjoyed our service, but we apologize for the wait and any confusion with your reservation. We’re always striving to improve and appreciate your insights. Looking forward to serving you better next time!
   

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2. K

   Kirk

   Detroit

   3 reviews

   3.0

   3 reviews

   Dined on February 27, 2025

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   Four of us came in for dinner. We were seated quickly thanks to the Open Table reservation and the restaurant was busy, but not over crowded. It took some time for the drinks to arrive, and the food took even longer. The different entrees were individually delivered over a 5 minute period, and each one was cold. They may have a staffing shortage here.
   

   BJ's Restaurant & Brewhouse - Rancho CucamongaResponded 7 days ago

   Thank you for sharing your experience Kirk. Sounds like we didn't provide the outstanding service we strive for this time. We'll address this with the staff and make sure it doesn't happen again. We would like to make it up to you. Please swing back by our location and personally share this experience with the manager so we can do right by you.
   

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3. K

   Kristi

   Orange County

   5 reviews

   5.0

   5 reviews

   Dined on February 23, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Dinner was amazing and our service was perfect. Made a special occasion over the top.
   

   BJ's Restaurant & Brewhouse - Rancho CucamongaResponded on February 24, 2025

   Kristi, we’re thrilled to hear you had such a wonderful experience! It’s great to know our team helped make your special occasion memorable. We can’t wait to welcome you back for another amazing dinner!
   

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4. P

   Patsy

   Las Vegas

   1 review

   5.0

   1 review

   Dined on February 17, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Service was excellent. Prices could be better. With reservations was seated within 10 minutes.
   

   BJ's Restaurant & Brewhouse - Rancho CucamongaResponded on February 21, 2025

   Thanks for the fantastic review, Patsy! We're thrilled to hear you enjoyed our service and appreciate your feedback on pricing. We're always looking to improve and hope to see you again soon!
   

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5. j

   joelle

   Omaha

   1 review

   2.0

   1 review

   Dined on February 16, 2025

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 2

   . The waiter was nice but it took forever to get our food. Pizza didn’t seem quite done and Club sandwich was not good.
   

   BJ's Restaurant & Brewhouse - Rancho CucamongaResponded on February 17, 2025

   Hi Joelle. We are so sorry you were not satisfied with your BJ’s visit and hope you can give us another chance. Next time, if anything about your experience can be improved, please let our managers know so we can make it right while you are dining with us. Thank you for your feedback.
   

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6. T

   Tilena

   Los Angeles

   1 review

   3.0

   1 review

   Dined on February 8, 2025

   1. Overall 3
   2. Food 1
   3. Service 5
   4. Ambience 3

   Was looking forward to a Friday night dinner, however most items we tried to order were unavailable due to items being sold out. Starting the evening off with most items unavailable was definitely disappointing. We would have ate at a different restaurant had we have known we’d have to settle for items we didn’t really care to have.
   

   BJ's Restaurant & Brewhouse - Rancho CucamongaResponded on February 14, 2025

   Tilena, we appreciate your feedback and are sorry to hear about your experience. We strive to keep our menu well-stocked and will work on improving our communication. Your input is valuable to us, and we hope to provide a better experience next time. Thank you for sharing!
   

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7. D

   Debbie

   VIP

   Hawaii

   7 reviews

   5.0

   7 reviews

   Dined on January 31, 2025

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 4

   The food was good but the service was fantastic thanks to Matt!
   

   BJ's Restaurant & Brewhouse - Rancho CucamongaResponded on February 3, 2025

   Debbie, we’re thrilled to hear you enjoyed the food and had a fantastic experience with Matt! We strive for great service and it’s wonderful to see our team making a positive impact. Thank you for sharing your feedback!
   

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8. k

   katelyn

   Los Angeles

   1 review

   5.0

   1 review

   Dined on January 30, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The server was amazing and so nice. Our food came out very fast and so did our deserts.
   

   BJ's Restaurant & Brewhouse - Rancho CucamongaResponded on February 3, 2025

   Katelyn, we’re thrilled to hear you had such a great experience! Our team works hard to ensure quick service and delicious food. Your kind words about our server mean a lot. We can’t wait to welcome you back for more tasty treats!
   

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9. c

   carolina

   Los Angeles

   1 review

   5.0

   1 review

   Dined on January 19, 2025

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   To be honest I was kinda scared to be going to this restaurant just because of the other reviews that I have read but not until you go and experience it for yourself. You will know how the service is.I had a reservation and I probably waited less than ten minutes if so The only thing I didn't like was that we were still having dinner, and our waiter kept asking us if we wanted boxes and our check. We were not even finished eating when he was already trying to kick us out.
   

   BJ's Restaurant & Brewhouse - Rancho CucamongaResponded on January 21, 2025

   Thanks for sharing your experience, Carolina! We're thrilled you enjoyed the service and your meal. We appreciate your feedback about the timing of check-ins and will address it with our team. Hope to see you again soon for another great dining experience!
   

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10. J

    Johnny

    Indiana

    3 reviews

    1.0

    3 reviews

    Dined on January 1, 2025

    1. Overall 1
    2. Food 3
    3. Service 1
    4. Ambience 3

    We had a horrible experience, we had reservations but still waited an hour to be seated. Service took a VERY long time. We all wanted to share a pizza , server told us there not serving pizza at the time. Wife ordered a small pizza but was made wrong.. This place is not the same. I won’t be going back. EVER
    

    BJ's Restaurant & Brewhouse - Rancho CucamongaResponded on January 2, 2025

    Sorry to hear you were disappointed with your meal, Johnny. We want all our guests to leave with warm smiles and full stomachs. If you're ever unsatisfied with your order, please speak with an on-site manager, so we can fix it for you right away.
    

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