The Black Pearl

Review summary

1. J

   Jeff

   Greater Boston

   7 reviews

   2.0

   7 reviews

   Dined on December 15, 2024

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 2

   Restaurant was fine, but nothing to brag about. Food was average. Made a reservation for an early dinner after 4pm before a night out in Newport. However, we were surprised to find that we could only order off of the limited lunch menu until 5pm, and the dinner menu was not available. We were on a time crunch and could not wait until 5pm. This was a real let down. Drinks were average at best, and small. Staff was very friendly, so no complaints there. The ambiance was ok, but we were seated very close together with our neighboring table, and their own conversation dominated our experience. My food (Tavern Burger) was incredibly greasy, and wound up fairly ill for the rest of the evening. However, I probably would have ordered something different had I had the regular dinner options. My wife ordered the salmon, which was very good, but the salad that it was paired with was bland and had unusual pickled vegetables, which she did not care for. Overall, I wouldn’t say we won’t go back as we would like to try the dinner menu that everyone raves about, but I can’t say that we will be rushing back anytime soon. P.S. our “table mates” didn’t care for their dish either and sent it back to the kitchen.
   

   The Black PearlResponded 7 days ago

   Thank you for letting us know about your experience Jeff. I apologize it was not what you were expecting. I'm guessing you mentioned this to your server? I will speak to the staff about how we address guest feedback in the moment.
   

   Is this helpful?

   Report
2. P

   Philip

   New York City

   19 reviews

   5.0

   19 reviews

   Dined on December 11, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Delicious food, cod, Shrimp and grits, the best clam chowder (full of clams!) and a slice of coconut cake to die for. Our server was friendly and efficient.
   

   The Black PearlResponded 5 days ago

   Thank you Philip for the kind words and the 5 stars. I eat the clam chowder every day, so I know where you're coming from.
   

   Is this helpful?

   Report
3. C

   Catherine

   Greater Boston

   1 review

   3.0

   1 review

   Dined on December 7, 2024

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 3

   Hasn’t changed in 50 years. Food ok, service mediocre at best. The locale saves it
   

   The Black PearlResponded on December 10, 2024

   Sorry to see you didn't have the experience you thought you were going to have Catherine. If you'd like to call the restaurant and speak to a manager we'd be happy to hear your thoughts.
   

   Is this helpful?

   Report
4. L

   LisaMarie

   Greater Boston

   3 reviews

   5.0

   3 reviews

   Dined on November 23, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food was tasty, service was good, a little close to other diners. I look forward to visiting again.
   

   The Black PearlResponded on November 25, 2024

   Thank you LisaMarie for the 5 stars and the kind words. I'm sure you were seated inside in our Tavern dining room, which is intended to have the close-quarter feel. We have 2 other dining rooms -- one inside called the Commodore Room which was not open due to expected business on the day you were here, and the outdoor Patio, which while covered and heated was still not perfect for dining. If on your next visit you would like to try one of those other dining areas it may feel more spacious.
   

   Is this helpful?

   Report
5. OT

   OpenTable Diner

   Greater Boston

   4 reviews

   5.0

   4 reviews

   Dined on November 17, 2024

   1. Overall 5
   2. Food 3
   3. Service 3
   4. Ambience 5

   The chowder which has a history of being the best was not what it use to be. I was disappointed.
   

   The Black PearlResponded on November 18, 2024

   Hi, sorry to hear that. I wonder why it was different since we haven't changed the recipe. If you'd like to reach out at the restaurant I'd like to make it up to you. -Rob
   

   Is this helpful?

   Report
6. s

   steve

   Greater Boston

   26 reviews

   4.0

   26 reviews

   Dined on November 11, 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 3

   Food and service is always good. Never disappoints.
   

   The Black PearlResponded on November 13, 2024

   We're glad you had a good time Steve. If you feeling like calling the restaurant our managers would enjoy hearing your feedback on how we could have turned those 4 stars into 5.
   

   Is this helpful?

   Report
7. AS

   AmandaS

   San Francisco

   4 reviews

   5.0

   4 reviews

   Dined on November 8, 2024

   1. Overall 5
   2. Food 5
   3. Service 3
   4. Ambience 4

   Amazing clam chowder!! Also, the lobster salad sandwich (pretty much a lobster roll on a croissant) was such a good value and flavor!! Highly recommend. We were seated in the annex which didn’t give it a tavern vibe but still amazing!! Service was slow to start, then on par.
   

   • 
   • 
   • 
   • 

   The Black PearlResponded on November 13, 2024

   Thank you for the kind words and the 5 stars. Clam chowder and lobster sandwich is my go-to recommendation for here. We're glad you had a good time.
   

   Is this helpful?

   Report
8. C

   C

   Key West

   6 reviews

   4.0

   6 reviews

   Dined on November 7, 2024

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 5

   Thankful for server who sold us a Hat and T when 3 others said no.
   

   Is this helpful?

   Report
9. J

   Jacqueline

   Fort Lauderdale

   11 reviews

   5.0

   11 reviews

   Dined on November 5, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our food was delicious! The service was good. I will definitely return to Black Pearl.
   

   • 

   Is this helpful?

   Report
10. V

    Victoria

    VIP

    Greater Boston

    6 reviews

    5.0

    6 reviews

    Dined on October 26, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Loved the meal and service. Loud group was near us but not your fault, we would go back!
    

    The Black PearlResponded on November 1, 2024

    Thank you Victoria for the 5 stars. We're glad you enjoyed your visit despite some noisy neighbors. Please let us know next time so we can thank those other people for having a good time but to maybe bring it down a notch so everyone can also have a good time.
    

    Is this helpful?

    Report