Blackbird

Review summary

1. B

   Barbara

   VIP

   Orange County

   84 reviews

   3.0

   84 reviews

   Dined 3 days ago

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 3

   We have enjoyed Blackbird in the past. The menu selection is minimal and needs more options. Few appetizers and the entre I wanted to order was no longer available.Our waiter made the evening enjoyable though. He was excellent and very friendly.
   

   BlackbirdResponded 1 day ago

   Barbara, thank you for your feedback! We're glad to hear you enjoyed your experience with our waiter. We appreciate your input on the menu and are continuously working to enhance our offerings. Your insights are invaluable as we strive to improve. We hope to welcome you back soon! All the best, Kiarra Beard - General Manager
   

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2. D

   David Bridges

   VIP

   San Francisco

   20 reviews

   3.0

   20 reviews

   Dined 4 days ago

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 2

   Food and service were good - ambiance was not great due to doors being left open on a cold evening.
   

   BlackbirdResponded 1 day ago

   Thanks for your feedback, David! We're glad you enjoyed the food and service. We appreciate your input about the ambiance and will work on improving it to ensure a cozier atmosphere in the future. Hope to see you again soon! All the best, Kiarra Beard- General Manager
   

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3. M

   Madeleine

   VIP

   Washington DC

   1 review

   1.0

   1 review

   Dined 4 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 2

   Our experience on New Year's Eve was quite disappointing. We were seated 30 minutes after our reservation. The server was pleasant but clearly overwhelmed. We placed our order from the pre-fixe menu. The first and third courses were very good and really saved the entire experience. My boyfriend and I both ordered the Wagyu filet. His came out medium / medium rare. Mine came out so well done that it was almost inedible. I told our server and he said that several people had the same issue all night. He told me he would "take care of it" on our bill. Our bill came and nothing was taken care of and he did not mention anything other than gratuity was already includerd. We understood that NYE is a busy night, but with an expensive pre-fixe menu we expected better service and higher quality food.
   

   BlackbirdResponded 1 day ago

   Madeleine, we’re truly sorry to hear about your New Year's Eve experience. We strive for excellence, and it’s disappointing to learn we fell short. Your feedback on the service and food quality is invaluable, and we’ll address this with our team to ensure improvements moving forward. Thank you for sharing. All the best, Kiarra Beard - General Manager
   

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4. S

   Stacie

   VIP

   Orange County

   1 review

   2.0

   1 review

   Dined 4 days ago

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 1

   I was disappointed by my New Year’s Eve dinner at Blackbird. The service was below average from start to finish. We sat at the bar, expecting a lively atmosphere, but it was quiet and dull. The staff seemed inexperienced—they didn't welcome us, took too long to take our order, and were unsure about suggesting a "bold" Cabernet. The prix fixe meal sounded amazing. Unfortunately, the venison carpaccio was too small and difficult to enjoy, and while the other dishes were decent, they didn’t justify the $500 price tag, which included a mandatory tip that felt unearned.
   

   BlackbirdResponded 1 day ago

   Stacie, we're sorry to hear your New Year’s Eve experience didn’t meet expectations. Your feedback on service and meal portions is invaluable, and we’ll use it to improve. We appreciate you sharing your thoughts and hope you might give us another chance in the future. Please feel free to reach out to myself and I would be happy to welcome you back. All the best, Kiarra Beard - General Manager
   

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5. I

   India

   Los Angeles

   2 reviews

   5.0

   2 reviews

   Dined on December 25, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food ans ambiance were excellent, and the service was even better. If you get a chance to hang at the bar, Matthew, the bartender was amazing! His food suggestions were spot on, and he makes a great hot toddy!
   

   • 

   BlackbirdResponded 1 day ago

   Thanks, India! We're thrilled to hear you enjoyed the food, ambiance, and service. Matthew is indeed a rock star behind the bar. We appreciate your kind words and hope to see you again soon for another great experience! All the best, Kiarra Beard - General Manager
   

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6. M

   Michelle

   Los Angeles

   2 reviews

   4.0

   2 reviews

   Dined on December 15, 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   Great food. Entrees were on point. Halibut (changed side for pomme puree) and lamb rack. Quit night in SB, but great location and ambience. Also cocktails were well made.
   

   • 

   BlackbirdResponded 1 day ago

   Thanks for the great feedback, Michelle! We're thrilled you enjoyed the halibut and lamb rack, along with our cocktails. It's wonderful to hear you appreciated the ambiance too. We look forward to welcoming you back for another delightful experience! All the best, Kiarra Beard - General Manager
   

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7. L

   Lisa

   VIP

   Los Angeles

   19 reviews

   4.0

   19 reviews

   Dined on November 23, 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   I was shocked that a 45$ halibut entry was not served with a side of any kind . Even a small serving of mashed potatoes . We spent over 200$ and I was starving when I left .
   

   BlackbirdResponded on December 4, 2024

   Lisa, we appreciate your feedback and understand your disappointment. We strive to provide a satisfying dining experience, and your comments will be shared with our team. Servers and bartenders should be well versed in offering accompaniments to a la carte items. We hope to impress you more on your next visit! All the best, Kiarra Beard - General Manager
   

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8. A

   AMIT

   VIP

   New York City

   13 reviews

   2.0

   13 reviews

   Dined on September 8, 2024

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 2

   Service was poor. The server had to be reminded on multiple occasions for the order to be served. Food was under par.
   

   BlackbirdResponded on September 12, 2024

   Amit, we sincerely apologize for your experience. Your feedback regarding the service and food quality is invaluable and will help us improve. We aim to provide a better experience for all our guests, and we appreciate you bringing this to our attention. Thank you for sharing your thoughts and we hope you will try us again another time. All the best, Kiarra Beard - General Manager
   

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9. A

   Adriana

   Washington DC

   4 reviews

   5.0

   4 reviews

   Dined on September 1, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Wonderful food and service. Had a great dinner for our anniversary.
   

   BlackbirdResponded on September 12, 2024

   Thank you Adriana for your review! We appreciate you taking the time to write this review and for choosing to celebrate your anniversary with us. We look forward to welcoming you back for future celebrations. All the best, Kiarra Beard - General Manager
   

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10. R

    Rosalie

    Central Coast

    1 review

    5.0

    1 review

    Dined on September 1, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Great portions for a fancy restaurant. Delicious, inventive and entertaining drinks (especially the drink in a bird-shaped glass).
    

    BlackbirdResponded on September 12, 2024

    Thank you, Rosalie! We're thrilled you enjoyed the portions and our creative drinks. The Hitchcock Presents... is definitely a new crowd favorite! Your feedback means a lot to us, and we look forward to welcoming you back for more delicious experiences with amazing hospitality. All the best, Kiarra Beard - General Manager
    

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