BLT Steak at The Ritz-Carlton Turks and Caicos

Review summary

1. J

   John

   New York City

   1 review

   3.0

   1 review

   Dined 1 day ago

   1. Overall 3
   2. Food 4
   3. Service 4
   4. Ambience 4

   Food was all good, but nothing was outstanding. Ambiance was also good, but there was a mosquito problem throughout the evening. Worst part of the evening: We had a gift certificate for BLT Steakhouse that we had received at Christmas precisely for our trip to Turks & Caicos. Half way through our meal we ere informed that it would not be honored as it was purchased in the USA and therefore had to be used in the USA. We argued that there was nothing on the internet site where it was purchased (the gift givers were with us at dinner) and nothing on the certificate that had any restrictions. Denied. Really put a damper on our evening.
   

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2. J

   John

   Alabama

   4 reviews

   5.0

   4 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Fantastic service! Great staff. Fine quality on everything. Popovers over the top!
   

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3. A

   Anton

   VIP

   New York City

   6 reviews

   5.0

   6 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Great steak, quality beverages, friendly and prompt service. One of the best fine dining establishments on the island hands down.
   

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4. J

   Jaime

   Toronto

   1 review

   5.0

   1 review

   Dined on February 18, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Outstanding food and service. Our waiter Peter was top notch. Really enjoyed our experience.
   

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5. m

   mike

   New York City

   6 reviews

   5.0

   6 reviews

   Dined on February 17, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Porterhouse for two…. If there’s any doubt, just get it. It was amazing, a little fresh chimmichuri and it was perfect. Popovers were great…. Staff was great. Just a 5 star way to end our trip. We’ll be back!!
   

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6. N

   Nathalie

   New York City

   26 reviews

   5.0

   26 reviews

   Dined on February 17, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   The best steak I've had in a BLT location! Friendly and attentive service. We sat outside as the weather was gorgeous but when the sun went down there were mosquitoes. (Make sure you have insect repellent but the restaurant offered us OFF, so they're ready!)
   

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7. J

   Jim

   VIP

   New York City

   8 reviews

   4.0

   8 reviews

   Dined on February 17, 2025

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 2

   Everything was very well prepared and the service was excellent. The only downside was the restaurant was very noisy
   

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8. M

   Mimi

   Alabama

   1 review

   5.0

   1 review

   Dined on February 16, 2025

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 4

   The wedge salad, steak and truffle mac and cheese were all great!
   

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9. c

   catrina

   Orlando

   2 reviews

   3.0

   2 reviews

   Dined on February 15, 2025

   1. Overall 3
   2. Food 1
   3. Service 4
   4. Ambience 5

   Thank you to the host she was great. Unfortunately the food came out hour after sitting down. Steak was overcooked, jalapeño mashed potatoes were pureed..it was very expensive for that to be a disappointing experience.
   

   BLT Steak at The Ritz-Carlton Turks and CaicosResponded on February 16, 2025

   Dear Catrina Thank you for sharing your feedback with us. We're glad to hear that the host made your celebration special with balloons and dessert. However, we're truly sorry to learn that the food did not meet your expectations. Your comments about the New York steak, crab cakes, jalapeño mashed potatoes, and smoked bacon are concerning, and we apologize for the disappointment. We take your feedback seriously and will address these issues with our culinary team to ensure improvements are made. We hope you will consider giving us another chance in the future to provide a better dining experience. Thank you for bringing this to our attention. You can reach me at 164-933-20223 if you'd like to discuss your experience further. Best Regards Emile Simms Restaurant Manager
   

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10. c

    carolyn

    VIP

    Atlanta

    23 reviews

    1.0

    23 reviews

    Dined on February 15, 2025

    1. Overall 1
    2. Food 2
    3. Service 1
    4. Ambience 3

    We’ve been traveling to Turks for many years. We have also stayed and eaten at many Ritz properties over the years. Our meal and experience were incredibly poor. We waited over 40 minutes to order drinks and had to ask multiple times for water. When we finally ordered it was another 2 hours before our meal arrived. The restaurant though busy was not full. The server was not friendly and seemed annoyed by our questions regarding wine. We ordered the wagu steaks to be completely disappointed as they were gristly. We finally had a floor manager ask if we needed anything when our meal arrived. We will never return and not recommend.
    

    BLT Steak at The Ritz-Carlton Turks and CaicosResponded on February 16, 2025

    Dear Carolyn Thank you for sharing your experience with us. We're deeply sorry to hear that your meal and overall experience were disappointing. We apologize for the long wait times for drinks and food, as well as the lack of attentiveness from our staff. This is not the level of service we strive to provide, and we regret that we let you down. Your feedback about the quality of the Wagyu steaks and the service is very important to us, and we will address these issues with our team to ensure improvements are made. We understand your frustration and disappointment, and we sincerely apologize for any inconvenience caused. You can reach me at 1649-332-0223 if you'd like to discuss your experience further. Best Regards Emile Simms Best Regards Emile Simms Restaurant Manager
    

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