Bluebird Chelsea Restaurant

Review summary

1. D

   Dominik

   London

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Brilliant evening, Warm welcome from the Host Team, great food and Ahmed whom looked after us was simply wonderful, as usual.
   

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2. R

   RYNIER

   London

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great location for a family celebration of my daughter’s 21st birthday The staff was attentive and immediately congratulated her when we arrived Service was spot on and flawless The food equaled the ambiance and portion size was generous Bluebird will forever remain a special place
   

   Bluebird Chelsea RestaurantResponded today

   Dear Rynier, We remember welcoming your lovely family yesterday and sitting you at our favourite window table for your daughters 21st. Thank you for choosing us for such a special occasion and we are all so pleased that for you we remain a special place. It is wonderful to hear that you enjoyed all aspects of your visit from the welcome to the food and service and so hope that we can welcome you back again soon. With birthday wishes and best regards, Rachel
   

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3. A

   Andrea

   London

   3 reviews

   5.0

   3 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 3
   4. Ambience 4

   Food very good with a varied selection. Service friendly but slow.
   

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4. S

   Sharon

   London

   2 reviews

   5.0

   2 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We spent the weekend in London celebrating our parents 60th Wedding Anniversary. Saturday we went to the Royal Albert Hall with dinner at Elgar restaurant. Whilst the experience was beautiful the meal and service was very below average. We’re so glad this meal was our parting memory before we travelled home. Our waiter Vlad was excellent, prompt polite and made our experience very enjoyable. Mom And Dad were presented with a little anniversary surprise. Will definitely return, thank you to all the staff that made this such a great end to our London visit ❤️🥂
   

   Bluebird Chelsea RestaurantResponded 2 days ago

   Dear Sharon, How wonderful to hear what a great time you had at Bluebird celebrating such a special occasion as your parents 60th wedding anniversary. It is fabulous to hear that you shall definitely be returning and that we were part of creating happy memories on your visit to London. Vlad in particular sends his very best regards and we all look forward to welcoming you back. Merry Christmas and Happy New Year, Rachel
   

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5. E

   Elena

   London

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Super roast! Loved every bit of it - great value too!
   

   Bluebird Chelsea RestaurantResponded 2 days ago

   Dear Elena, Thank you for sharing your positive feedback which is much appreciated by all of us here. We pride ourselves in providing excellent service to all our customers and are extremely happy that this commitment has been reflected in your visit. We look forward to welcoming you back in the future. Best regards, Rachel
   

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6. P

   Paul

   Surrey

   2 reviews

   2.0

   2 reviews

   Dined on December 10, 2024

   1. Overall 2
   2. Food 1
   3. Service 2
   4. Ambience 2

   The crab starter was minuscule and didn’t contain a noticeable amount of crab The burger was cold, not very meaty and low rent
   

   Bluebird Chelsea RestaurantResponded 6 days ago

   Dear Paul, We are so sorry that you did not enjoy the food on your recent visit and your comments have been passed to the chef regarding the amount of crab and our apologies that the burger was not hot which it should be. Kind regards, Rachel
   

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7. S

   Sobia

   Dubai

   1 review

   5.0

   1 review

   Dined on December 10, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We went for lunch ! Food was really good Enjoyed every bit ❤️❤️
   

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   Bluebird Chelsea RestaurantResponded 6 days ago

   Dear Sobia, Thank you for visiting for lunch and then taking the time to send your fabulous five star review which is much appreciated by all of us here at Bluebird. This type of feedback encourages the team to continuously exceed quality standards. We look forward to welcoming you back to see us soon. Best regards, Rachel
   

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8. T

   Temitope

   London

   40 reviews

   3.0

   40 reviews

   Dined on December 7, 2024

   1. Overall 3
   2. Food 4
   3. Service 1
   4. Ambience 4

   I love bluebird usually but was quite disappointed by the service on this ocassion. We had a reservation so we arrived a bit early but didn’t get seated until at least 10 minutes after our reservation start time. The waiter assigned to us was the most unpleasant waiter I’ve had to deal with in quite some time. He seemed hurried, distracted and frankly irritated by having to wait on us. We ordered drinks and they brought the first half of drinks with the second half not being ready yet, one us at that point asked to change his drinks order (which presumably hadn’t even been prepared yet) and the waiter snapped at him saying he’s already placed the order so it couldn’t be changed. I wasn’t having it so even though my friend was ready to let it slide, I spoke up and made the request again on his behalf at which point the waiter turned to him with open irritation and asked what he’d like to order instead, he asked literally for a rum and coke, and he grudgingly agreed to change the order. I am still dumbfounded at his behaviour and u can’t understand how difficult it would be to simply change a drink order that hadn’t been prepared yet. Obviously didn’t want to be bothered to request a simple change. Even if it had been prepared as long as it hadn’t been brought to the table I’m sure changing it wouldn’t have caused the restaurant financial ruin. The food came and it was lovely for the most part, the only let down was the dessert in the kids menu. The brownie was rock hard, dry and chalk like, not at all like a brownie. No moisture in it at all, my kids are never fussy when it comes to desserts but neither of them could eat it, I took one taste and understood why. Overall a nice meal and dessert was the only let down food wise, the service in the night was not great at all and if it were my first time, I probably would never return but I’ll chalk it down to one bad waiter and nor representative of bluebird in general
   

   Bluebird Chelsea RestaurantResponded on December 9, 2024

   Dear Temitope, It is wonderful to hear that usually you love coming to visit us but then most upsetting to hear what a poor visit you had recently. I apologise on behalf of the waiter and am investigating this as you kindly note that this mean you shall not return, but his attitude could have had exactly that effect on another table. If I do notice that a member of staff is not having a good day I send them home or into the kitchen as it is a major part of the front of house job to be pleasant at all times. Hopefully we can welcome you back soon and alter your understandably low opinion of us at present. Best regards, Rachel
   

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9. J

   Jessica

   Surrey

   1 review

   5.0

   1 review

   Dined on December 7, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Amazing private dinning experience. Really recommend!
   

   Bluebird Chelsea RestaurantResponded on December 10, 2024

   Dear Jessica, Thank you so much for taking the time to send your fabulous five star review which is much appreciated by all of us here at Bluebird. This type of feedback encourages the team to continuously exceed quality standards. We look forward to welcoming you back to see us soon and thank you for your very kind recommendation. Best regards, Rachel
   

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10. J

    Julie

    London

    6 reviews

    1.0

    6 reviews

    Dined on December 7, 2024

    1. Overall 1
    2. Food 2
    3. Service 1
    4. Ambience 1

    Awful awful service - they cannot take simple orders - asked for eggs royale with hollondaise on side - complete mess up (and we were just two people) and waited forever for correction. Had also ordered fries - nothing came. And then they said it was never in the order - and it definitely was!! Literally imbecile waiters serving who cannot take a two diner order correctly. The place has gone so downhill. Won’t ever be coming back.
    

    Bluebird Chelsea RestaurantResponded on December 9, 2024

    Good Afternoon Julie, I see you left a 1-star rating so I am terribly sorry about your poor experience and that there were mistakes in the start and then this took time to rectify. Please accept my sincere apologies and if you would consider changing your mind and giving us a chance to try to make it up to you this would be most appreciated. Best regards, Rachel
    

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