- Overall 1
- Food 1
- Service 1
- Ambience 1
I visited this restaurant before and gave it a positive review. However that wasn’t our experience tonight. This is a steak restaurant with a very simple menu (two meat choices) so you’d expect that they’d be able to cook the steak correctly. Not so! It’s my son’s birthday today so we treated him to dinner here. He ordered a fillet steak cooked medium. It arrived out rare and he sent it back. The second fillet steak arrived out also rare. So he changed his order to the striploin steak in the hope that they might cook that correctly! Nope! So he ate the outside of the steak but left over half of it. When the bill came I was shocked to see that they had charged us for his meal so I popped up to the counter and asked to speak to the manager. I explained what had happened and said I was not willing to pay for his steak. This is a set menu with a starter of garlic bread and “complimentary” dessert. However they still charged me €12 for his meal. When I told the “manager” that I was shocked they were still charging me, I was told that she wasn’t the owner. It’s the first time I’ve ever come across a restaurant manager who in their capacity as an agent acting on behalf of the owner of the restaurant didn’t feel compelled to deal with the customer issue and do their best to resolve the issue, without ripping off the customer. The “manager”also didn’t bother to check in on how our meal was for the entire of the meal despite us clearly sitting there with one member of our party without a meal in front of them for most of the duration of our visit (the restaurant was not that busy). It completely ruined what should have been a great birthday night out, without as much as an apology. This local restaurant needs to do better, both in terms of management and definitely in hiring some chefs who know how to cook steak given it’s their signature dish. Very, very disappointed.
