Boston Pizza - Whitby

Review summary

1. K

   Karen VIP

   Toronto9 reviews

   5.0

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Good food and great service. Mike our waiter was fantastic!
   

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2. S

   Sonia

   Toronto5 reviews

   5.0

   Dined on February 2, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Love this place and definitely would go there and love the service. Our waiter was amazing but cannot recall his name. Very friendly and the food was scrumptious as always.
   

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3. E

   Erin

   Toronto2 reviews

   5.0

   Dined on December 31, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It was an amazing new years! The ball drop for the kids at 8pm was a blast!
   

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4. HH

   HeatherH

   Toronto12 reviews

   5.0

   Dined on June 16, 2024

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 4

   The food was very good and the service was very fast
   

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5. AM

   AnnetteM

   Toronto1 review

   1.0

   Dined on May 12, 2024

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 2

   I wish to express my disappointment with the service at Boston Pizza North #458. To begin I booked an appointment online for May 12th 5:45pm for 2 guests via Open Table, I received a confirmation email that my table was booked only to arrive and be told by the hostess that the reservation was not received at their location. However, she explained that Open Table wasn't working correctly, not that I would have been aware of that. She told me not to worry that she had some available tables. We were seated at our table at 6pm. The waitress arrived a few minutes later to take our drink order, she returned with our drinks a few minutes later and at that we we ordered an appetizer. When she returned with the appetizer approximately 10 min later we placed our entrees order. My husband and I were enjoying the appetizer and 15 min later the server came by to pick up the empty dishes. We waited a further 10 min and realized it's taking awhile for our food to arrive but continued waiting patiently. It's now 6:35-6:40pm, I was ready to cancel my order but the server told me it would be a few more minutes. We received our food at 6:48pm, we began to eat our food and realized it was too late to finish at the restaurant so we asked for take out containers. My husband paid and left the restaurant, I decided to wait and speak to the manager/supervisor to complain about the long wait. Instead of taking the onus on behalf of Boston Pizza she blamed it on the fact that it was Mother's Day and the staff was busy. Well, I was not amused to say the least. You know well ahead of time that it will be busy because of Mother's Day, would the Manager not make sure the restaurant was well staffed? And if there wasn't enough staff, why were we not advised that there could be a longer wait before we placed our order. Anyhow, the manager didn't offer any goodwill gesture, so I got up and left. Needless to say I was not impressed with the service and the Manager handled the situation.
   

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6. OT

   OpenTable Diner

   Toronto4 reviews

   2.0

   Dined on March 9, 2024

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 4

   We were ignored by our server and when he did come by he was rude. When we asked when our appetizer would be out (others at our table had theirs) he stormed off only to bring us ours, which was cold. Not only did we have to ask for our app, but everyone kept having to ask other servers for drinks because ours wasn’t out. It was far from busy.
   

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7. B

   Backs VIP

   Toronto5 reviews

   4.0

   Dined on December 14, 2023

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 4

   Always great place to bring the kids! Food comes out fast and hot
   

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8. LJ

   LynnJ

   Toronto2 reviews

   4.0

   Dined on November 24, 2023

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 1

   Good was good. Service excellent. Very noisy. Two large parties. So understandable but detracted from our experience
   

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9. OT

   OpenTable Diner

   Toronto5 reviews

   4.0

   Dined on August 12, 2023

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Service was excellent. Music was just a bit louder than I prefer but it was empty at the time so was probably set for when it's busier. Food was good. Pretty standard quality. I would definitely return.
   

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10. J

    Julia VIP

    Toronto20 reviews

    3.0

    Dined on March 18, 2023

    1. Overall 3
    2. Food 4
    3. Service 5
    4. Ambience 3

    Very dirty table, wall, sofas, and some dishes, the sandwiches were delicious, the rest was not so good, the service was pleasant
    

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