Brasserie ABode - Canterbury

Review summary

1. J

   Judy

   Kent

   1 review

   1.0

   1 review

   Dined 3 days ago

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 1

   It was one of the worst Restaurants I’ve ever experienced.No one in the restaurant when we arrived at 19:15 for or reservation- had to ask hotel front of desk staff to find someone to seat us, were told that virtually all of the “Garden” starters with the exception of a Romaine salad were not available, croquettes in the meat starter menu not available, no bread brought to table & when we asked for bread we were told that it would take 25 minutes to “bake” & that there would be a charge for it, salad was wilted and not fresh, “octopus” starter was deep fried with no trace of “octopus pieces “ and main meals seemed reheated & tasteless. Noise level was very high due to party if 8 people next to us being very loud which caused a couple in back of us to move their own meals to another table further away. We booked the Abode as a special treat for our Anniversary but the whole experience was very unpleasant and disappointing. For what we paid, it was certainly not enjoyable or value for money. We would NOT recommend Abode to any family or friends
   

   Is this helpful?

   Report
2. V

   Vicki

   Gloucestershire

   1 review

   5.0

   1 review

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Wonderful ambiance. Food was very tasty, a tapas style. It came out as it was cooked so you were interrupted a bit, but meant that food stayed hot, it made you try different dishes as they came out you could add extra if still hungry
   

   Brasserie ABode - CanterburyResponded 1 day ago

   Good afternoon Vicki, thank you for your such positive feedback regarding your recent visit with us. We hope to welcome you back to Brasserie ABode Canterbury very soon! Best regards, Brasserie ABode Canterbury Team
   

   Is this helpful?

   Report
3. C

   Clare

   Kent

   1 review

   1.0

   1 review

   Dined on November 15, 2024

   1. Overall 1
   2. Food 2
   3. Service 2
   4. Ambience 3

   We we staying in the hotel with friends so we had dinner in the evening, the restaurant wasn’t busy at all and the bread we ordered to start took ages to arrive, then my friend’s chilli quid was still frozen in the middle so had to be sent back, they brought her another one which was fine. Then we had breakfast booked for the next day, when we arrived it wasn’t that busy but there were loads of tables full up with dirty plates waiting to be cleared so we were asked to wait in the lobby, ten minutes passed and we were still waiting so I asked when our table would be ready and I was told when it was ready he would come and get us! After 15 minutes we were seated, the breakfast took a while to arrive and we saw one couple walk out and say cancel our breakfast please as they had been waiting too long. My friend ordered the full English and when they brought it out she said I’m sorry we have no mushrooms or black pudding would you like any extras? The plate was half empty and this should have been told to my friend when she ordered not when it was brought to the table, so she asked for toast but by the time it arrived she had nearly eaten her breakfast. There were quite a few waiting staff I noticed at least 6 and tables were dirty, people walking out, so I’m not sure what went wrong that day! Our breakfast actually was really nice but the service is appalling and for this reason we would not return .
   

   Is this helpful?

   Report
4. N

   Neil

   Kent

   19 reviews

   4.0

   19 reviews

   Dined on November 4, 2024

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   The Brasserie menu offered a wide choice of freshly prepared dishes with all tastes available, service was excellent and freindly
   

   Brasserie ABode - CanterburyResponded on November 6, 2024

   Hi Neil, thank you for your such positive feedback regarding your recent visit with us. We hope to welcome you back to Brasserie ABode Canterbury very soon! Best regards, Brasserie ABode Canterbury Team
   

   Is this helpful?

   Report
5. L

   Lesley

   Kent

   3 reviews

   4.0

   3 reviews

   Dined on October 31, 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   We visited Abode after going to the Marlowe theatre we had starters which were delicious then the steak for two two of the pieces were cooked as requested but the third was over cooked and was a little dry. The service was good.
   

   Brasserie ABode - CanterburyResponded on November 6, 2024

   Hi Lesley, thank you for taking the time to provide us with your much valued feedback we are glad to hear that you had a positive experience with us. We are thankful for all comments from our guests and we have passed on your feedback to the kitchen team, which we will use to continue to improve our product. We hope to be able to welcome you back to Brasserie ABode Chester in the not too distant future! Best regards, Brasserie ABode Chester Team
   

   Is this helpful?

   Report
6. M

   Mo

   Kent

   1 review

   5.0

   1 review

   Dined on October 29, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Really lovely place to be, terrific staff, food excellent. Canterbury locals - we’ll be back and thank you - you made a birthday really lovely.
   

   Brasserie ABode - CanterburyResponded on November 6, 2024

   Good afternoon Mo, thank you so much for your positive feedback regarding your recent visit to Brasserie ABode Canterbury. We are delighted to hear that you had such a lovely afternoon with us and an enjoyable birthday. We hope to welcome you back very soon! Best regards, Brasserie ABode Canterbury Team
   

   Is this helpful?

   Report
7. s

   sarah

   London

   1 review

   4.0

   1 review

   Dined on October 22, 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 3

   It was a Tuesday night, so not a busy night. Staff were attentive and not overbearing. food was gorgeous. Wine was expensive. Would book again
   

   Brasserie ABode - CanterburyResponded on November 6, 2024

   Hello Sarah, thank you for taking the time to provide us with your valued feedback and we are delighted to hear that you had such a positive experience with us. We hope to welcome you back to Brasserie ABode Canterbury very soon! Best regards, Brasserie ABode Canterbury Team
   

   Is this helpful?

   Report
8. G

   Gill

   Kent

   2 reviews

   5.0

   2 reviews

   Dined on October 7, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We enjoyed eating in the Champagne Bar, which has a nice view out to the high street. The table as quite small but as we were eating the small plates there wasn't a problem. We asked the staff to turn the music down, which they did.
   

   Brasserie ABode - CanterburyResponded on October 8, 2024

   Hello Gill, thank you for taking the time to provide us with your valued feedback and we are delighted to hear that you had such a positive experience with us. We hope to welcome you back to Brasserie ABode Canterbury very soon! Best regards, Brasserie ABode Canterbury Team
   

   Is this helpful?

   Report
9. S

   Susan

   Kent

   4 reviews

   4.0

   4 reviews

   Dined on October 6, 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   We had the steak which was cooked as requested, very tasty, well presented.
   

   Brasserie ABode - CanterburyResponded on October 8, 2024

   Hi Susan, thank you for your positive feedback regarding your recent visit to Brasserie ABode Canterbury. We hope to welcome you back very soon! Best regards, Brasserie ABode Canterbury Team
   

   Is this helpful?

   Report
10. L

    Luisa

    Kent

    1 review

    5.0

    1 review

    Dined on October 5, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 4

    Lovely afternoon tea, food was delicious with very good service.
    

    • 
    • 

    Brasserie ABode - CanterburyResponded on October 8, 2024

    Hi Luisa, thank you very much for your positive feedback regarding your recent visit to Brasserie ABode Canterbury. We are delighted to hear that you had such a lovely afternoon with us and hope to welcome you back very soon! Best regards, Brasserie ABode Canterbury Team
    

    Is this helpful?

    Report