Bravo Italian Kitchen - Albuquerque - Uptown

Review summary

1. M

   Mary

   New Mexico

   4 reviews

   2.0

   4 reviews

   Dined 4 days ago

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 3

   The eggplant was was extremely thin, lacked a decent serving of marinara and mozzarella cheese. Our waitress was not as attentive to our food and needs. The manager had to provide table ware and plates and we had to ask a couple of times for a serving of bread. The appetizer took too long to be served as it came just before our main entree’s
   

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2. C

   Christine

   New Mexico

   28 reviews

   3.0

   28 reviews

   Dined 5 days ago

   1. Overall 3
   2. Food 5
   3. Service 2
   4. Ambience 3

   It is Christmas Day. I had reservations ahead of time for 3 people. We were seated in front of kitchen and asked to be moved. We were treated great and moved to different table. Our soup and dinner were served together which i did not like. Food was delicious. Our original server left with out a word and another server replaced her and apologized for the change. All in all dinner was enjoyed and we ordered dessert to go.
   

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3. L

   Linda

   VIP

   Chicago

   70 reviews

   4.0

   70 reviews

   Dined 5 days ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 5

   I gave an overall rating of four stars because I didn’t want to punish the manager, the chefs and the servers because of my miserable experience with Dinah at the hostess stand. She is the cause of 4 stars instead of 5 and she deserved a 1 star! I was not greeted with a smile, I was not greeted with a welcome and from there things just got more miserable! I was on the verge of leaving even though it was Christmas Day and nothing else was open. Fortunately Allen, the manager, stepped in and was awesome! He listened, understood and made things right! He really saved the day and I am very grateful to him! Felicia, my server, was outstanding! She was attentive, friendly, smiling, efficient and made me feel valued! The food was wonderful; the shrimp scampi with spaghetti was delicious but the tiramisu was to die for. I don’t even like tiramisu but I decided to try it and it was unlike any other tiramisu I’ve ever had and it was just beyond delectable! I have never given a review where I so pointedly named someone who made an experience an unhappy one! But kudos to everyone else and thank you!!!!
   

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4. g

   glynnh

   VIP

   San Francisco

   9 reviews

   5.0

   9 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had nowhere to go on Christmas. This was surprisingly good. They were on it. Food, service, ambiance, crowd—all was pleasant. We enjoyed it. Accommodating.
   

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5. R

   Roberta

   Richmond

   1 review

   4.0

   1 review

   Dined 5 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Good service, good food and nice atmosphere. Happy they were open on Christmas!
   

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6. K

   Kathy

   New Mexico

   1 review

   5.0

   1 review

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The waitress went beyond what was necessary and she was very sweet. The food was excellent as always.
   

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7. N

   Neil

   New Mexico

   1 review

   1.0

   1 review

   Dined 5 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Woeful customer experience, terrible attitude from the two staff members I dealt with
   

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8. L

   La Wanda

   New Mexico

   10 reviews

   3.0

   10 reviews

   Dined 6 days ago

   1. Overall 3
   2. Food 2
   3. Service 4
   4. Ambience 5

   The quality of food is always excellent but the last couple of times we’ve been there the food has been served lukewarm as if it’s been plated a while before it’s served. We didn’t complain the first time because the restaurant was really busy but the 2nd time was Christmas Eve before 5 PM & there were very few dining.
   

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9. o

   omid

   New Mexico

   5 reviews

   3.0

   5 reviews

   Dined on December 19, 2024

   1. Overall 3
   2. Food 4
   3. Service 4
   4. Ambience 4

   Everything was good.The only problem was I had to wait 15 minutes in line even though I had reservation.
   

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10. M

    Mark

    New Mexico

    3 reviews

    1.0

    3 reviews

    Dined on December 15, 2024

    1. Overall 1
    2. Food 1
    3. Service 4
    4. Ambience 1

    Place was filthy. Whenever anyone opened the bathroom, the smell permeated the restaurant. My vegetables were old (asparagus) and over cooked. My wife, who had eggs benedict, complained that they were nothing like eggs benedict - wrong bread, wrong cooking on the eggs. The only think that was good was our server and the drinks. The place should be closed down.
    

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