Bravo Italian Kitchen - Canton - Belden Village

Review summary

1. K

   Katie

   Cleveland

   1 review

   3.0

   1 review

   Dined 4 days ago

   1. Overall 3
   2. Food 5
   3. Service 1
   4. Ambience 3

   Made reservations for christmas night a few hours before. Upon arrival it didn’t seem that busy, and we showed up at 6 pm for our 6:15 pm reservation for 2. The host was writing down names once he got up to the host stand around 6:10. People started filing in behind us all with reservations and continued waiting. We were finally seated at a table around 6:20 after he had bussed a few booths. He was using an airpod and told the group before us where to go, instead of guiding them. Waiting for drinks, I got a good berry lemonade and he orders a cosmo. Expecting a liquor forward drink, he received a mostly lime juice, small martini. We send it back after two trial sips and order an old fashioned. The server of all people makes the watered down old fashioned and we just comply with the fact that the drink will be made by the server not the bartender. The kitchen is an open layout and Chef/GM was running food. A lot of food seemed to be dying in the window (waiting to be sent to the table) and our strip steak and lobster/shrimp pasta took around 25-30 minutes. The food was amazing, beautiful medium temp, seafood was cooked well. Only issue was our server. I understand it’s Christmas but to be honest it didn’t seem as busy as it could be for one of the only restaurants to be open on Christmas night. Chef was doing everything for a lot of people including making drinks, just keeping the flow going. So props to him for doing a great job. By the time we got the bill, the cosmo that was taken off the table was still on the bill. Let our server know, it just takes her around 10-15 minutes to come back each time we asked for something. Like my drink being empty for around 10 minutes and ordering a water and waiting another 10 minutes for her to run around very flustered and speaking with multiple different employees before coming back with the water. Wish we could have enjoyed possibly an easier night for our first time there but overall it was an Okay experience.
   

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2. S

   Steve

   Mobile

   1 review

   1.0

   1 review

   Dined 4 days ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 3

   Should have listened to the yelp reviews. Steer clear of this place. Food is sub par and service is just non existent
   

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3. S

   Sue

   Cleveland

   1 review

   5.0

   1 review

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   First time iut for dinner Christmas day, excellent service and food. Thanks to the staff
   

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4. R

   Rebecca

   Cleveland

   1 review

   2.0

   1 review

   Dined 4 days ago

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 2

   Very overpriced and the food was terrible The waitress was new. We got our bread probably five minutes before we were leaving. It just was terrible. Never go back.
   

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5. N

   Natasha

   Cleveland

   1 review

   5.0

   1 review

   Dined on December 20, 2024

   1. Overall 5
   2. Food 3
   3. Service 5
   4. Ambience 5

   My chicken for my salad was very dry but they took it back and got me a fresh piece
   

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6. T

   Thomas H.

   Cleveland

   2 reviews

   5.0

   2 reviews

   Dined on December 15, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   A very leisurely dining experience. Bella was an attentive waitperson.
   

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7. J

   John

   Cleveland

   2 reviews

   4.0

   2 reviews

   Dined on December 13, 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 3

   We have eaten at this restaurant before and have had an excellent experience. The food was good, but, the overall atmosphere was stressed and rushed. It did not seem like they had the appropriate personal to handle tending the bar, bussing, hosting or cooking as other patrons waited an hour or more to get their meal. I am not sure what was going on, but, it certainly was not our normal Bravo experience.
   

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8. BK

   BillandKathyB

   VIP

   Cleveland

   77 reviews

   5.0

   77 reviews

   Dined on December 7, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We were dining with out of town family and everything went smoothly. Food as served as ordered and it was wonderful. Debbie was an excellent waitress and let us sit for a while after we finished dinner so we could visit. Made our evening extra special.
   

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9. F

   Fred

   Cleveland

   4 reviews

   1.0

   4 reviews

   Dined on December 6, 2024

   1. Overall 1
   2. Food 4
   3. Service 5
   4. Ambience 3

   This has been one of our favorite go-to restaurants over the years so when we decided to take our family for a birthday gathering I assumed it would be everything and more of what we were used to. It turned out to be a huge embarrassment instead. We waited almost 30 minutes before being seated by a hostess (we had a reservation), another30 minutes before placing our food orders, and at least 30 more minutes before everyone at our table was served. The food came out one or two servings at a time so those served first were long finished with their meals before the last ones were ever served. Our server was not at fault. She was clearly doing everything she could to serve us well. It was just poor leadership and failure to focus on the customer experience.
   

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10. J

    Jeniffer

    VIP

    Columbus

    6 reviews

    2.0

    6 reviews

    Dined on December 6, 2024

    1. Overall 2
    2. Food 1
    3. Service 2
    4. Ambience 1

    The restaurant only had quite a few empty tables, but the staff seemed to be extremely busy as if the restaurant was packed. The hostess was rarely at the front desk allowing for new customers to group at the front door for 10-15 minutes until she made it up to help them. Everyone seemed like they were doing everyone else's job instead of doing their own jobs. Our party of two sat at the bar to try and get faster service and were still there over an hour even though we only ordered one drink, an appetizer and two entrees. The bartender was waiting tables and trying to manage the bar at the same time even though there seemed to be plenty of wait staff on hand. The food was meh at best and we ate less than half of our entrees. The pasta was terrible and the bread that is being served is nothing like the bread we are used to at the Columbus, Ohio locations. We had not been to Bravo or Brio in a while and probably will not go back any time soon.
    

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