Brazos-Proper Texas Kitchen

Review summary

1. C

   Corbett

   Los Angeles

   52 reviews

   vip
   1.0

   52 reviews

   Dined today

   1. Overall 1
   2. Food 2
   3. Service 4
   4. Ambience 2

   It was an overall terrible experience. We were sat on time and ordered shortly thereafter and it took almost an hour for our entrees to be served. At about (45) minutes into dinner we looked around and none of the (8) tables had food except for salads. The table beside had been waiting an hour and (15) minutes. The bill was over $400 (not including drinks which we had to get from the bar), the food was mediocre and the wait was terrible. One saving grace was the manager, Paige, and a few of the younger staff that tried very hard but they had no support from the kitchen. We even tried to get deserts to go but the kitchen lost the order so we just left after paying. How a hotel/conference center restaurant could perform so poorly before a huge football game is unfathomable.
   

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2. M

   Misty

   Houston

   3 reviews

   vip
   1.0

   3 reviews

   Dined today

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 3

   Waited an hour and a half to receive cold food; service was subpar but that’s because of lack of staffing.
   

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3. D

   Derick

   Sacramento

   5 reviews

   3.0

   5 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 4
   3. Service 1
   4. Ambience 5

   Our experience would have been and should have been lovely. The location is great, the setting is warm and comfortable. But the service was atrocious! It took an hour for all of our drinks to arrive, the food was family style but delivered without serving utensils. Our waiter was nowhere to be seen to remedy these problems, and the result was cold lumpy gravy on what otherwise was a very tasty meal. Juicy turkey, rare roast beef, yummy cornbread stuffing. The desserts which were available were delicious. Unfortunately, we missed out on the fresh fruit which had been in their advertisement, they ran out of plates for the dessert bar, and the chocolate fondue was boiled to an oily mess.
   

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4. B

   Beth

   Hawaii

   5 reviews

   5.0

   5 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Very nice family meal with an amazing dessert buffet to end the meal
   

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5. L

   Lonnie

   Central Texas

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food great atmosphere. Great service 1st time there and was impressed.
   

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6. S

   Stephanie

   Cleveland

   1 review

   vip
   2.0

   1 review

   Dined on November 22, 2024

   1. Overall 2
   2. Food 1
   3. Service 5
   4. Ambience 5

   The restaurant is beautiful, and the service was wonderful. Unfortunately the food fell short.
   

   Brazos-Proper Texas KitchenResponded 4 days ago

   Howdy, Stephanie! Thank you for taking the time to provide your thoughts on your recent visit to Brazos - PTK. While we’re delighted to know the service stood out, we regret that your meal missed the mark. Rest assured, your feedback is being addressed with our team to elevate the quality of future visits.
   

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7. S

   Steve

   Austin

   4 reviews

   vip
   1.0

   4 reviews

   Dined on November 14, 2024

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 1

   Server was terrible. Could not get our drink orders correct much less the food. We were actually there for a pre theater price fixe dinner, but the manager had no idea what we were talking about. We showed him the email confirming it and the advertisement from the restaurant advertising it. Said no one told him. When we came in we told the server we had a show to go to, but she walked around like a zombie. Won’t be back for sure.
   

   Brazos-Proper Texas KitchenResponded 4 days ago

   Howdy, Steve! Thank you for taking the time to share your recent experience at Brazos - Proper Texas Kitchen. We are disappointed to hear that your dining experience did not meet your expectations. Your feedback has been shared with our culinary team and management as we work to improve and provide the quality experience our guests deserve. We hope you will give us another opportunity to serve you in the future.
   

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8. A

   Ashlie

   Houston

   2 reviews

   3.0

   2 reviews

   Dined on November 1, 2024

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 5

   It took a 50 minutes to get get our food. There were only four tables seated in the whole restaurant while we were there. Three people at our table ordered the same plate and they didn’t have enough ingredients for all three to get the same sandwich. It’s a beautiful restaurant and all the servants were very hospitable, but the wait was really long and the lack of ingredients was off putting.
   

   Brazos-Proper Texas KitchenResponded 4 days ago

   Howdy, Ashlie! We appreciate you taking the time to share your feedback about your visit at Brazos - PTK. It’s disappointing to hear that your dining experience fell short of expectations, and we’ve shared your comments with our team to make necessary improvements. We hope you will give us another opportunity to show you our Howdy Hospitality.
   

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9. S

   Scott

   Las Vegas

   11 reviews

   3.0

   11 reviews

   Dined on October 25, 2024

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 4

   Service was sub par. Forgot an item that was ordered. Had to request a second plate even though waitress knew the order was being shared. No butter or jelly brought out with toast. No refill of coffee offered, had to request it.
   

   Brazos-Proper Texas KitchenResponded 4 days ago

   Howdy, Scott! Thank you for sharing your honest feedback about your recent visit to Brazos - PTK. We regret that your meal did not meet your expectations. We have shared your comments with our culinary team and management as we work to improve and better serve our guests. We hope to have another opportunity to serve you in the future.
   

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10. C

    Cheryl

    Denver

    50 reviews

    vip
    4.0

    50 reviews

    Dined on October 12, 2024

    1. Overall 4
    2. Food 5
    3. Service 4
    4. Ambience 5

    We went to Brazos Proper Texas Kitchen on a day when there was not a home game at TAMU. This restaurant is hidden in the Hilton Hotel & Conference center. It was very quiet. Service was pleasant and playful. The steak sandwich had great smoky flavor. For a casual night our bill was a bit high compared to if we had gone to "a burger joint". The atmosphere is lovely. This is a hidden gem, unfortunately. On game day I image it would be packed. Worth a visit.
    

    Brazos-Proper Texas KitchenResponded 4 days ago

    Howdy, Cheryl! Thank you for the kind review and recommendation of Brazos-Proper Texas Kitchen at the Texas A&M Hotel. We are pleased to hear that you enjoyed your dining experience with us and look forward to serving you again soon.
    

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