Brentwood Grille

Review summary

1. A

   Amy

   New Mexico

   14 reviews

   5.0

   14 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food was delicious. Acorn squash is awesome!!
   

   Brentwood GrilleResponded today

   Thank you Amy!!
   

   Is this helpful?

   Report
2. B

   Brian

   VIP

   Detroit

   14 reviews

   3.0

   14 reviews

   Dined 3 days ago

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 3

   Met some friends for dinner on a Saturday night. My wife and I split a Caesar salad. Thank goodness we got the dressing on the side as it was too thick and had WAY too much garlic. I got the Chicken Cordon Bleu, which was tasty, but not CCB. It was 1/2 fried chicken breast with a heavy breading topped with a cream sauce and julienned ham, served over mixed vegetables and mashed potatoes. The potatoes were thin, but as I said other than that, the meal was tasty. I guess this is 'deconstructed' CCB? Not an improvement. My wife had the perch dinner which she said was tasty and our friends had the scallops which she said was good and her husband had the ribeye which he said was also good. We split (2) chocolate mousse desserts between us, which were quite good. My friend ordered a wedge salad, but the waitress did not hear him apparently. When he reminded her after we were half way through our salads, she brought it with his steak, which was disappointing. The service was not good. When our waitress introduced herself and we asked her how she was doing, as one does... she complained that it had been a LONG day, which set the tone for the service for the entire evening. She was clearly overwhelmed and we assumed at the end of a double shift, so I do not blame her - but the restaurant was udnerstaffed. At a well run restaurant, when that happens, the manager is helping where he can. I observed the person I assumed was the manager (he introduced himself to a number of tables, but oddly not ours) walking around and talking with guests and sitting at the bar watching TV talking with the bartender (while both my drink and my water glass were sitting in front of me - empty). The decor is a little haggard, our table was not stable... There were a number of things that are just not "right" about the restaurant. I chose this restaurant for our get together because of very good reviews on One Table, so I can only wonder if something has recently changed.
   

   Brentwood GrilleResponded today

   Thank you for taking the time to share your feedback. We're happy to hear that our food did not disappoint for the most part, but we are truly sorry that your experience with all other aspects did not meet expectations. We are committed to addressing the issue regarding the service you were given with our team to ensure that we deliver the high standards of hospitality that our guests deserve. Regarding the decor, we are always looking for ways to enhance the atmosphere of our restaurant, and your input will be carefully considered as we continue to make improvements. We hope you'll give us another opportunity to show you the full experience we aim to provide. Please feel free to reach out directly as well. We truly value your feedback and appreciate your support.
   

   Is this helpful?

   Report
3. k

   karen

   Greater Boston

   1 review

   4.0

   1 review

   Dined 4 days ago

   1. Overall 4
   2. Food 5
   3. Service 2
   4. Ambience 4

   Everything was great except the service. Our server was terribly slow and inattentive. We waited for quite some time after being seated and finally had to flag someone down to get water and menus. Then we waited again for the server to come and take a drink and app order. The beer that was ordered never came, and after the app and wine were delivered no one returned to take our dinner order. After flagging someone down we ordered and finally had our meal, which was good, but dishes were not cleared after nor were we able to place a dessert order. When the check finally came we asked the waitress to wait a second so we could give her our credit card and she said " hurry, hurry I have 15 around the corner". We had indicated this was a birthday celebration for our daughter, and had spent over $250 on our meals and drinks, and were treated as an annoyance to this server - we expected better and will not recommend to others.
   

   Brentwood GrilleResponded today

   Thank you for sharing your feedback. We're truly sorry to hear that your experience with us did not meet your expectations. Providing excellent service is our top priority, and it’s disappointing to learn that we fell short during your visit. We would love to learn more about the details of your experience so we can address any issues and ensure this doesn’t happen in the future. If you're willing, please feel free to reach out to us directly. We hope you'll reconsider and give us another opportunity to provide you with the quality experience we strive to deliver to all our guests.
   

   Is this helpful?

   Report
4. S

   Sondra

   Detroit

   11 reviews

   5.0

   11 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   This was a delightful family holiday meal and the food, drinks and service were excellent!
   

   Brentwood GrilleResponded today

   Thank you Sondra for the positive feedback, we hope to see you again soon!!
   

   Is this helpful?

   Report
5. J

   Jean

   Detroit

   6 reviews

   5.0

   6 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We were greeted and escorted to the table. Thanks for coming in. The waitress was great and was very efficient. She was very accommodating with our request to take a picture of our table and the photos came out great. It is one of our favorite places to go with our grade school group class of 1961 from 8th grade at St. Valentine’s elementary in Redford Township.
   

   Brentwood GrilleResponded today

   We are so happy you continue to choose us for such an awesome celebration! Thank you so much for the positive feedback, can't wait to see you all again!
   

   Is this helpful?

   Report
6. K

   Kathy

   Detroit

   8 reviews

   5.0

   8 reviews

   Dined on December 8, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our favorite dining spot. The manager was engaged, welcoming and so helpful!!
   

   Brentwood GrilleResponded on December 10, 2024

   So happy to hear Kathy, we hope to see you again and thank you for the visit!
   

   Is this helpful?

   Report
7. V

   Vera

   Detroit

   3 reviews

   5.0

   3 reviews

   Dined on December 7, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Delicious food and great wait staff. Very accommodating and friendly. Atmosphere festive
   

   Brentwood GrilleResponded on December 10, 2024

   Thank you so much Vera!
   

   Is this helpful?

   Report
8. M

   Michael

   Detroit

   4 reviews

   4.0

   4 reviews

   Dined on December 7, 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Owner is always around and making sure everything is OK
   

   Is this helpful?

   Report
9. M

   Maureen

   Washington DC

   4 reviews

   5.0

   4 reviews

   Dined on December 5, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   As always, the food, service and timeliness of food was excellent.
   

   Brentwood GrilleResponded on December 7, 2024

   So awesome to hear Maureen, thank you!
   

   Is this helpful?

   Report
10. A

    Angela

    Detroit

    8 reviews

    5.0

    8 reviews

    Dined on December 5, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Nice dining room decorated lovely for the holidays. We were two for lunch. It was a light lunch crowd so the noise level was pretty much non existent. Our waitress, Sam, was attentive but gave us the space to leisurely enjoy our time. No rush. I had the Acorn Squash which is one of my favorite dishes at this restaurant. The soups are also outstanding. You won't be disappointed.
    

    Brentwood GrilleResponded on December 7, 2024

    We appreciate the positive feedback Angela, thank you so much!
    

    Is this helpful?

    Report