Brio Italian Grille - Irvine - Spectrum Center

Review summary

1. L

   Linda

   San Diego

   8 reviews

   vip
   2.0

   8 reviews

   Dined 3 days ago

   1. Overall 2
   2. Food 4
   3. Service 2
   4. Ambience 3

   Unfortunately we did not have a positive experience. It was Sunday afternoon and the restaurant was not busy - only about 8 -10 tables seated although 2 were bigger groups. There were only 2 waiters and no bussers. Our waiter acknowledged us and told us he’d be back - after a bit he brought a small basket of bread with some butter (about 3 small slices for our group of 5) we had no silverware to spread the butter so we finally took a set from another table. As the waiter passed by us several times, I asked for silverware but didn’t receive it until I asked again. He finally stopped to take drink orders so we ordered drinks, appetizers and our meal in case we didn’t see him again. The drinks and appetizers came but then we waited a really long time for our food. We were seated near the kitchen so I saw our plates go up on the counter under the warming lights - it was at least 20 -30 minutes later that he finally picked them up and brought them to us. He did not offer Parmesan cheese (we all ordered pasta so I stopped him again as he rushed past us and asked for it - a few minutes later he came by with some) we had finished our mango ice tea way before the food came so I asked for refills - he eventually brought a carafe of plain tea - no ice, and never refilled my water. This is a nice white tablecloth restaurant but they are not staffed to provide service. The table next to us never got cleared in the 2 hours it took to get and finish our meal. Also when I made reservations I mentioned it was my granddaughter’s birthday- no mention was made and no one offered for us to even order desert. I was really hoping this would be a special birthday lunch for my granddaughter- the food was good but portions were small. I would not recommend, especially if you are looking for a special place to celebrate. It could be a nice place to eat if they were able to adequately staff it.
   

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2. R

   Richard

   Los Angeles

   7 reviews

   5.0

   7 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Very good service and excellent food with generous portions. I love the ambiance.
   

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3. M

   Meghan

   Orange County

   1 review

   1.0

   1 review

   Dined on November 18, 2024

   1. Overall 1
   2. Food 4
   3. Service 1
   4. Ambience 3

   Our first time was fantastic. Our second time we had to wait 40 min just for someone to ask us what we want to drink and served us water. An hour for bread. The people that came 30 min after us got their order taken and water within 10 min of being seated. After the bread we waited another 30 min or so for the food. I had to get up and ask the server for steak sauce and a steak knife.
   

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4. M

   Mark

   Orange County

   2 reviews

   vip
   2.0

   2 reviews

   Dined on November 13, 2024

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 3

   Service was not good. It was slow, food came out cold. We ended up leaving without one of our meals ever being served.
   

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5. R

   Ryan

   Hawaii

   1 review

   2.0

   1 review

   Dined on November 13, 2024

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 2

   I made a group reservation for dinner, but there was no one at the reception when we arrived, and we had to wait a long time. Our table wasn’t prepared, causing us to waste a lot of time, and when we were finally seated, the space was very cramped. The noise level inside was also very high, making the experience disappointing overall.
   

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6. C

   Chris

   Orange County

   1 review

   2.0

   1 review

   Dined on November 10, 2024

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 3

   Understaffed. Food very average for the price. Parking a nightmare on weekend
   

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7. N

   Nora S.

   Los Angeles

   1 review

   2.0

   1 review

   Dined on November 8, 2024

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 3

   We sat outside and were forgotten. Service was extremely slow. The food was not as we’ve had before
   

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8. G

   Gretchen

   Orange County

   18 reviews

   vip
   5.0

   18 reviews

   Dined on November 4, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Emma was our server. She was very pleasant and attentive. The food was good, as usual. We can always count on great service and food when we go to Brio.
   

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9. LT

   LTEE

   Orange County

   2 reviews

   vip
   1.0

   2 reviews

   Dined on November 2, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 2

   Lacking overall. Below average food and service. …
   

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10. D

    Doris

    Orange County

    4 reviews

    2.0

    4 reviews

    Dined on October 26, 2024

    1. Overall 2
    2. Food 1
    3. Service 3
    4. Ambience 4

    The food was so salty and cold. Expensive glass of wine that tasted awful 😖
    

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