Brooklyn Chop House, Times Square

Review summary

1. OT

   OpenTable Diner

   Philadelphia3 reviews

   5.0

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Wonderful Service! Friendly and professional staff. Food was delicious!
   

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2. OT

   OpenTable Diner

   Philadelphia2 reviews

   5.0

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great dinner and location- right next to the Barrymore Theater where we saw Othello. Both were homeruns!
   

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3. M

   McKenzie

   Baltimore1 review

   4.0

   Dined 5 days ago

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 5

   Took a while to have a server come to our table but once he did we had a great experience! Lamb chops could have been seasoned better.
   

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4. SD

   ShaquanD

   Philadelphia2 reviews

   1.0

   Dined 5 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Took forever to seat us, then when we finally got seated. They took us on an elevator to a dining setting in a basement like setting. We immediately left. I wasn’t a fan of the ambience. The restaurant is too pricy for me to eat in a basement bar type environment. I’ve eaten here before and everything was fine on the main floor. Get rid of the basement speakeasy vibes.
   

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5. W

   Wallace

   Raleigh1 review

   1.0

   Dined 5 days ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 1

   "Beware" I arrived at the restaurant on time for my reservation at and I was escorted away from the main floor of the restaurant ( with other guests)by what looked like a FREIGHT elevator to the restaurant basement. The Main floor is elegantly decorated with all the bells and whistles. The basement is a "Basement" painted white with white tablecloths and the temperature was very warm.. I felt like I was being punished. The food prices are the same as the main floor! Using the basement allows the resteraunt to get more people inside with a short wait time but why would someone plan a special night out and get all dressed up and end up in a Basement? The experience is not the one I expected and I would not be going back and I would like others to be aware that this could happen to them as well.
   

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6. e

   ebony

   Philadelphia2 reviews

   5.0

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   My experience was great it was my birthday and they treated my self and my guest great thanks to our waiter and the manger Junior, coming from out of town Junior made sure we were good it was the best customer a client could ask for 10/10 baby, from the drinks, to the food down to the water and manger !!!!!!!
   

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7. S

   Soraya VIP

   New York City32 reviews

   5.0

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food was delicious, plentiful and the service was excellent! It’s also a beautiful restaurant with tasteful decor..will definitely recommend!
   

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8. P

   Patricia

   New York City22 reviews

   3.0

   Dined on March 13, 2025

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 1

   WHO wants to hear loud, rap music while dining ??? WAY too dark, needed more light to see.. despite very few diners when we arrived, waiter kept disappearing, was not attentive, never came to our table to check, we had to "flag him down" to get service
   

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9. OT

   OpenTable Diner

   New York City2 reviews

   2.0

   Dined on March 9, 2025

   1. Overall 2
   2. Food 5
   3. Service 2
   4. Ambience 3

   Made a 7:30 reservations. Didn’t get seated until 8:10. Placed us in basement which felt like a completely different restaurant and experience from the main dining space. It looked like a private dining room they were using to fill some extra tables. Food was great though.
   

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10. P

    Pass

    New York City9 reviews

    1.0

    Dined on March 8, 2025

    1. Overall 1
    2. Food 2
    3. Service 4
    4. Ambience 2

    Had a reservation but waited 15 minutes anyway. Took an elevator to the subfloor, passing the kitchen floor, and was seated in an area that was not nearly as nice as the main floor. Appetizers took 30 minutes to come out. Lamp dumplings were fair, short ribs were okay. Steak was not cooked to specifications, which is pretty sad for a steakhouse. Braised short rib was not good, not sure what the sauce was but it did not go with the dish. The “famous” peanut sauce was underwhelming. The meal was nowhere worth the price tag.
    

    Brooklyn Chop House, Times SquareResponded on March 10, 2025

    Hello, Thank you for the review and extensive feedback. First and foremost, we ask our guests for the same grace period that we allot for them, around 15 minutes particularly on our busier nights. Second, please note that you are always welcome to ask the host stand or floor management for a change in seating. Lastly, our prices are a reflection of many factors, including but not limited to; the high quality of our ingredients, as well as the intricate process that our service teams go through to bring our guests the best possible presentation. If an issue with a dish presented itself in-house, you should've notified the service team. Don't hesitate to reach out via email should you have any unaddressed concerns. Best, Christina, Communications and Brand Development Manager
    

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