Buca di Beppo - Florida Mall

Review summary

1. D

   Danielle

   Orlando

   2 reviews

   2.0

   2 reviews

   Dined 7 days ago

   1. Overall 2
   2. Food 1
   3. Service 1
   4. Ambience 5

   Our waiter, Cory, was very pleasant. But all of the food came and my son’s was missing. He said it was almost done. After watching him walk around and serve other table for 10 minutes he came back and said “it gets congealed under the heat lamp so I’m having them make it fresh”. Ok…15 minutes later after that my son finally gets his child’s portion of fettuccini Alfredo and it was disgusting! Our salads were DELICIOUS but our pasta was old, wiry, and the meatballs weren’t even hot. The others we were with got chicken Parmesan and it was BURNT. The restaurant was not busy at all. For $60 (including a $20 off coupon) just for my family, it even took 20-25 minutes to get then pay our bill. Very disappointed in many areas.
   

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2. T

   Todd

   Orlando

   7 reviews

   3.0

   7 reviews

   Dined on December 12, 2024

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 4

   We came after receiving an email from Buca, saying their Amore menu special had been restarted and was going through the end of the year. When we informed the waiter that was what we were ordering, he said they were no longer doing it and verified it with the manager. After showing him the email he went to talk to the manager again about it again. In the meantime, we were discussing where else to go for dinner, just on principle, since it appeared to be a BAIT AND SWITCH. When the waiter returned, he said the manager was going to make a one time exception and give us the Amore price, so we stayed. This wasn’t the first time that we came to this particular Buca and had a problem. The food was very good, although the Chicken Parmigiana portion was small (this wasn’t the first time we got this from the Amore menu, so we knew what to expect). Our waiter was working tables in both the dinning room and the bar area, so he couldn’t be as attentive as we would have liked. He had a professional appearance and demeanor, although when he came to collect the bill after we paid, he didn’t say thank you or anything, he just grabbed it, despite having been tipped 40% (we tipped that much because the Amore deal is so good). Overall, we appreciated that the manager made things right regarding the very clear email, but we shouldn’t have had to fight to get it to begin with when it’s an advertised special. If the manager hadn’t done that, I don’t think we would ever had returned. He probably saved our future business. Also, it appears that this Buca no longer participates in the Southwest Rapid Rewards program, which is disappointing.
   

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3. O

   Omayra

   Orlando

   4 reviews

   1.0

   4 reviews

   Dined on December 1, 2024

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 3

   Service this time was horrible. We had to wait like 20 minutes for our drinks. We ordered the food. They brought us not what we ordered. This server was taking forever for everything bread was called and hard. I mean it was such a horrible experience and we were celebrating my birthday.
   

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4. F

   Fred

   San Francisco

   1 review

   4.0

   1 review

   Dined on November 28, 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Hostess was warm and welcoming upon our arrival.. Arrived at our reservation time of 5:15PM and our party of 5 was immediately seated. Food was good, plentiful and fresh. All dishes are served family style to accommodate a party of 3-4 or 4-6. My only complaint is with the calamari appetizer, which is flavorful but the texture always seems a bit to rubbery for me.. Our waiter Corey was very good and extremely attentive considering the fact that the restaurant was busy due to the Thanksgiving holiday. Overall, Buca always seems to be a good choice for family style Italian meal and you won't leave hungry.
   

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5. T

   Todd

   Orlando

   4 reviews

   3.0

   4 reviews

   Dined on November 28, 2024

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 4

   Ordered the lasagna and was just ok. The server seemed in a bit of a rush from the time we sat down, until the them we finished and it wasn't busy at all. Overall, for the price we paid, it was cheaper than a lot of places on Thanksgiving. That said, we'll be dining elsewhere come next Thanksgiving holiday.
   

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6. C

   Charles

   Orlando

   9 reviews

   5.0

   9 reviews

   Dined on November 24, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   we were meeting my 2 sisters families for the holidays since one lives in st. croix, temporarily in jupiter and one in tampa...found this was a happy medium for traveling for all of us. we were seated quickly and had a choice where ....waitress and staff were superb. great way to get together.
   

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7. S

   Steven

   Treasure Coast

   2 reviews

   5.0

   2 reviews

   Dined on November 19, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food was outstanding. Eggplant parm was some of the best I've ever had. Our server, Cory, was absolutely fantastic! 10/10 Recommend
   

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8. R

   Rashmi

   VIP

   Orlando

   6 reviews

   5.0

   6 reviews

   Dined on September 28, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   The food was on point after a looooong time and our server was amazing 🤌🏽
   

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9. R

   Rebecca

   VIP

   Phoenix

   10 reviews

   5.0

   10 reviews

   Dined on September 20, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had the best service and the food was delicious
   

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10. N

    Nouran

    Orlando

    1 review

    5.0

    1 review

    Dined on August 31, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    My daughter had the best birthday , the waiter was wonderful and he cares
    

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