Burntwood Tavern - Cuyahoga Falls

Review summary

1. D

   Debra

   Charlotte

   1 review

   2.0

   1 review

   Dined 3 days ago

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 2

   My latest experience at this restaurant was far below what I have experienced there previously. I am rethinking my use of this location as a meeting place for family and friend gatherings.
   

   Burntwood Tavern - Cuyahoga FallsResponded today

   Good morning Debra - We are so sorry for your latest expeirience with us and completely embarrassed. I have addressed these issues with my managers and staff. We did try to reach out personally to apologize but couldn't seem to connect. Please feel free to reach out to us at the restaurant if you'd like to discuss your visit further as I would love to personally invite you back for another chance to make it right. I hope to hear from you.
   

   Is this helpful?

   Report
2. M

   Melissa

   Cleveland

   1 review

   5.0

   1 review

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great atmosphere, very welcoming the moment we stepped in the door. Service was wonderful and every one seemed genuinely happy to be there working, even on Chistmas Eve. The Burntwood burger is a must! Great, unique dining experience along the river.
   

   Burntwood Tavern - Cuyahoga FallsResponded 3 days ago

   Thank you so much for the kind review! We are so happy to hear that you enjpoyed your visit with us!
   

   Is this helpful?

   Report
3. B

   Becky

   Cleveland

   6 reviews

   4.0

   6 reviews

   Dined on December 21, 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 5

   Not a great place for eggs. Can’t seem to get them right. Brunch selection minimal. Service was ok. Server was very nice. Noise level was quite high. Maybe tables too close together?? Won’t stop me from returning - maybe not for brunch tho
   

   Burntwood Tavern - Cuyahoga FallsResponded 6 days ago

   Becky, thank you so much for the constructive feedback. Hearing from guest like you allow us to grow and make changes. We appreciate everything you said and will take it to perfect our food and service. We hope to see you again soon!
   

   Is this helpful?

   Report
4. B

   Becky

   Cleveland

   3 reviews

   3.0

   3 reviews

   Dined on December 21, 2024

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 5

   Steak was overdone and cold. Server forgot our soup and salad. We dine here a lot and this is the first time we had a bad experience.
   

   Burntwood Tavern - Cuyahoga FallsResponded today

   Becky - We are so sorry to hear that your food was not up to our standards or yours. I do apologize and hope that we can make it right for you in the future. If you would like to reach out to discuss further, please feel free to reach out to us.
   

   Is this helpful?

   Report
5. J

   Julianne

   Cleveland

   2 reviews

   1.0

   2 reviews

   Dined on December 12, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 5

   My salad came out the same time as my entree! The chicken picatta was terrible- it tasted like it had been cooked in old hamburger grease and had only four tiny half pieces of spinach and only a small amount of sauce and only about four capers! It was very disappointing and not up to Burntwood standards. I was very disappointed.
   

   Is this helpful?

   Report
6. c

   carrie

   VIP

   Cleveland

   15 reviews

   3.0

   15 reviews

   Dined on December 8, 2024

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   Great location on river, but disappointing with regard to food. Maybe we just visited on an ‘off’ day.
   

   Burntwood Tavern - Cuyahoga FallsResponded on December 15, 2024

   Hi Carrie, thank you for taking the time to leave a review. We're sorry to hear about the food, we would love to invite you back and let us show you what we strive for.
   

   Is this helpful?

   Report
7. T

   Tina

   Cleveland

   2 reviews

   4.0

   2 reviews

   Dined on November 29, 2024

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 5

   We added two more guests last minute and they quickly accommodated. We were in the overflow room. Our server may have been new, but we waited for drinks and drink refills awhile. The Harvest Chicken salad was smaller and hardly any blue cheese crumbles this time. Not normal for our visits here. We of course will be back
   

   Is this helpful?

   Report
8. OT

   OpenTable Diner

   VIP

   Cleveland

   7 reviews

   1.0

   7 reviews

   Dined on November 17, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Nothing to say. The restaurant called an hour b4 & cancelled due 2 plumbing issues
   

   Is this helpful?

   Report
9. B

   Brigit

   Las Vegas

   2 reviews

   3.0

   2 reviews

   Dined on November 17, 2024

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 3

   The food was mediocre chain food. My dish came out cold and not a great presentation. The lights above our table were covered in cobwebs and has a million little dead gnats in them so that grossed me out. My husband ordered a Caesar salad It was good our waitress was awesome
   

   Is this helpful?

   Report
10. B

    Becky

    Cleveland

    6 reviews

    5.0

    6 reviews

    Dined on November 17, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Service was great. Our server was knowledgeable and attentive Food was good. Potatoes were GREAT! My friend loved the Bloody Mary bar. Plentiful items
    

    Burntwood Tavern - Cuyahoga FallsResponded on November 21, 2024

    Hi Becky, Thank you so much for the review! We're so happy to hear that you enjoyed the crispy potatoes and the bloody mary bar! We cannot wait to host you again.
    

    Is this helpful?

    Report