Burntwood Tavern - Fairlawn

Review summary

1. L

   Lyn

   Western NC

   1 review

   1.0

   1 review

   Dined 3 days ago

   1. Overall 1
   2. Food 3
   3. Service 4
   4. Ambience 1

   Seat cushions in several booths had large rips in cloth which should be an embarrassment to the restaurant. The kid-sized $10 pie was a joke. Filthy mens restroom. Main meal was good but did not offset the ambiance.
   

   Burntwood Tavern - FairlawnResponded 2 days ago

   Lyn I would like o apologize for your experience with us, this is not what we want any of our guests to experience.
   

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2. T

   Teresa

   Cleveland

   2 reviews

   5.0

   2 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Our food and ambiance was perfect for our party of 8 celebrating Christmas Eve! Jason was a great server and every food item came out perfectly!
   

   Burntwood Tavern - FairlawnResponded 2 days ago

   Teresa Thank you for your 5 star review. Its great to here that Jason took such good care of you!
   

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3. E

   Elaine

   Cleveland

   27 reviews

   3.0

   27 reviews

   Dined on December 14, 2024

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 2

   Despite having a reservation, the hostess seated our 5 adults in a semi-circular booth which was too small. We should have refused and asked for a table because we were too crowded. The table right beside us had children who were playing on the floor, making things even worse. Our server tried to do a good job, but I think she had too many tables. Some of the food was good, but some was just so-so. Overall, not a successful Christmas dinner with friends.
   

   Burntwood Tavern - FairlawnResponded on December 16, 2024

   Elaine Please accept our apologies, this is not the experience that we want any of our guests to have when dining with us.
   

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4. E

   Eric

   Columbus

   13 reviews

   3.0

   13 reviews

   Dined on December 13, 2024

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 4

   It was okay. Service was slow and food was decent. I wouldn't go out of my way to eat here.
   

   Burntwood Tavern - FairlawnResponded on December 16, 2024

   Eric I would like to apologize for your recent ding experience, this is not the experience that we want any of our guests to have.
   

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5. T

   Tracy

   VIP

   Cleveland

   8 reviews

   3.0

   8 reviews

   Dined on December 6, 2024

   1. Overall 3
   2. Food 2
   3. Service 3
   4. Ambience 2

   Prices were too high for the food quality and quantity. I paid $20 for 3 small 1-2" diameter slider sandwiches and small plates of roasted vegetables. I was still starving when I left.
   

   Burntwood Tavern - FairlawnResponded on December 10, 2024

   Tracy I would like to apologize for your recent dining experience. This is not what we want any of our guests to experience.
   

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6. b

   burdette

   Cleveland

   4 reviews

   2.0

   4 reviews

   Dined on December 3, 2024

   1. Overall 2
   2. Food 4
   3. Service 4
   4. Ambience 1

   I thought the restaurant was dated and dirty. Our booth bench seats both had large tears in the leather seating area. The restroom was absolutely filthy and an unpleasant sewer odor permeated the room. I’ve been to other Burntwood locations that were phenomenal but the Fairlawn location did not cut the grade
   

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7. D

   Dave

   Cleveland

   6 reviews

   5.0

   6 reviews

   Dined on November 24, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Very nice atmosphere. We were seated promptly. Our server, Deb, was outstanding and a sweetheart. She was attentive, funny, and conversational, without ever being overbearing. Everything a server should be! I ordered a smoked Old Fashioned, and she ever did the smoking of the drink at our table so the smoke would not dissipate on the trip from the bar to the table! Food was excellently prepared and plentiful. All in all a great night out. Thanks Deb!
   

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8. J

   Jennifer

   VIP

   Cleveland

   5 reviews

   4.0

   5 reviews

   Dined on November 15, 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 3

   The booth we were in my chair was broken and almost fell ! I had to seat a certain way to stay sitting !!! Fix your boothes !!!!!!
   

   Burntwood Tavern - FairlawnResponded on November 18, 2024

   Jennifer We would like to apologize for your recent experience and will be working diligently to get this taken care of for our guests.
   

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9. A

   Anthony

   Charleston

   1 review

   5.0

   1 review

   Dined on November 10, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Deb was a great server who made our night out special!
   

   Burntwood Tavern - FairlawnResponded on November 11, 2024

   Anthony Thank you very much for letting us know how well Deb taking care of you while you dined with us. We look forward to having you back again in the future!
   

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10. D

    Debbie

    Cleveland

    1 review

    5.0

    1 review

    Dined on November 10, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    We had a party of 10 and everyone was happy with their drinks and dinners and desserts. We also got 3 appetizers and the cauliflower and tator tots and flatbread was delicious!!
    

    Burntwood Tavern - FairlawnResponded on November 11, 2024

    Debbie Thank you very much for the 5-star review. We are thrilled to hear that Justine took such great care of you and your guests!
    

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